Audio issues in latest episode

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Audio issues in latest episode

I have a season pass for My Little Ponies: Friendship is Magic, and up until now all of the episodes have been of a good quality, with no issues to report. The latest episode uploaded to the iTunes store, however, "A Dog and Pony Show," is of considerably worse audio quality. The characters' voices do not even come through, only the background music. This has not been the case for any episode up until this point.

This *issue appears to stem from the source download*, not just an issue with my specific file possibly being corrupt, as previewing the video in the iTunes store shows the same issue - characters are moving their mouths, but only the background music is heard. I can watch previous episodes right now, on the same computer, and everything plays correctly. Only this specific episode is broken, not my system audio.

I'm really not sure where to report this, or what can even be done about it, but I did not pay for a season pass to this show only to see such a horrible quality episode get uploaded. Given that I realize I may not posting in the correct area, any assistance with this would be greatly appreciated, even if only re-directing me to the proper channels.

Message was edited by: Astralpulse

Message was edited by: Astralpulse

Windows 7

Posted on Mar 12, 2011 8:02 AM

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Answer 1

Mar 12, 2011 8:45 AM in response to Astralpulse

I can't find this in the iTunes Store to check it; but if as you suspect it is the original recording which is wrong you will need to take it up with the producers. There may be a link on the Store page, or Google may direct you to a page with a contact link.

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Answer 2

Mar 12, 2011 9:07 AM in response to Astralpulse

I can vouch for this too. Sitting her with my kids and no vocal audio and a little background music

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Answer 3

Mar 12, 2011 9:11 AM in response to adamplaczek

That's useful confirmation: it's evidently a muck-up by the producers (perhaps they mistakenly used the 'Music and Effects' track sometimes provided for foreign language overdubs). In any event, it's they who need to be alerted to it.

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Answer 4

Astralpulse Author

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Mar 12, 2011 3:21 PM in response to Roger Wilmut1

I have gone about doing that as you suggested, emailing the producers over this, but that doesn't really solve the underlying issue and question of this thread:

Season pass usually only allows for one download per episode. Even if the producers were to upload a newer version, what would happen to those of us who already downloaded this sketchy version?

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Answer 5

Mar 12, 2011 5:07 PM in response to Astralpulse

I can also confirm this. I reported the problem with iTunes, but had to jump through too many hoops to do it. Reporting problems should be easier than this.

Even the 30-sec preview contains no vocal track. Episode 19. My kids were devastated.

http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewTVSeason?id=416156331&s=14 3441

They'll have to delete that episode and issue it again, which means all of us Season Pass people should get another email when the replacement is up. People who bought it as a stand-along ep will likely get credited the money back to buy it again.

*****!

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Answer 6

gimtek

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Mar 13, 2011 9:21 PM in response to Astralpulse

I'm having the same issue here. Audio is all messed up on the iTunes Download. The preview is still messed up on the store, are they going to let us re-download the fixed episode, or are we just screwed? I'm also on a season pass and feel ripped off 😟

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Answer 7

Mar 19, 2011 8:35 AM in response to Astralpulse

After downloading the most recent episode I had a look at the previous episode's preview and it seems that the audio problem has been corrected. Anyone have any idea how to re-download the episode without paying for it again?

Thanks

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Answer 8

gimtek

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Mar 20, 2011 7:23 PM in response to adamplaczek

I would suggest putting in a support ticket for iTunes explaining the situation and referring to this thread. That is what I have done.

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