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Intermittent Wifi issues with iPad 2 and WiFi

Greetings Community,

I recently purchased the iPad 2 16GB WiFi only device. One thing I noticed, the WiFi will only work for a short while, then completely stop. I have to disable and enable the wireless to get it working again. Anyone else having this issue? Any resolution? iOS version is 4.3.

Thanks.

Saumil.

Message was edited by: sjobalia

iPad 2, iOS 4

Posted on Mar 12, 2011 10:42 AM

Reply
1,704 replies

Mar 18, 2011 3:24 AM in response to sjobalia

I think I now understand what's going on.
I have only the iPad 1 but I got the same problem.

Let me tell you what happened. I changed my ISP and with this came a new router model. Immediatly I could see problems with my iGadgets to get a wifi stable connection. They could detect the network, they were strong signals, but they kept being unavailable to reach out for the internet, navigate in connected apps, etc.

They were all running iOS4.2

then I changed my routers settings and put a mixed b/g/n connection. And all the problems were gone.

then iOS4.3. came and the problems started again.

What I found very strange was that neither before or after the iOS update I ever had any problems with my wifi connection at the office (by coincidence the same ISP I previously had at home).
So, when I updated my iPad and iPhone to iOS 4.3, even with b/g/n wifi settings I was back to the wifi problems. Right now, I can't be more than 5 minutes connected to the internet.

so, fortuately I didn't updated my gf's iPhone. And she's still on 4.2. Guess what? she doesn't have any wifi problems. This lead me to one conclusion: the problem is iOS4.3

But how to explain that iOS4.3. works flawlessly at the office and gives so much trouble at home? I think that this is due to the routers. So, iOS 4.3 is haveing severe problems with wifi connections with certain router brands.

That's why some people complain but not all.

I have a Thompson TG784 at the office and it works OK
At home it's a Hitron BVW-3653

I hope apple can reproduce the problem and quickly fix it for iOS4.3.1

Mar 18, 2011 4:28 AM in response to FastBikeGear

I thought it might be well at this point to post a summary of things that have worked for some people to overcome their iPAD connectivity issues.

Only change one thing at a time on the following list and make the changes in the following order.

1. Ensure that you are in close physical proximity to a Wireless Access Point and that your iPAD is showing full signal strength.

2. Ensure that you have the latest version of firmware on your router (Apple endorsed solution)

3. Change wireless channels to avoid interference with other WiFI devices. Adjacent channels over lap, so when you change channels always move a minimum of 5 channels. (Despite rumours, Microwave ovens and Blue tooth devices may slow down data throughput but they will not break the connectivity of properly designed WiFI products.)

4. Turn up screen brightness to full and turn auto brightness to off (Apple endorsed solution)

5. Try using a static IP address in your iPAD. Do not choose a static address within the DHCP range of your router!

6. Use only 802.11b and 802.11g. Do not use the faster 802.11n standard or any 'enhanced' or vendor proprietary options offered by your router. There is a suspicion amongst some IT engineers that Apple does not implementthe 802.11n standard in the same way as other vendors.

7. Do not use WEP (it's very insecure) or WPA it is also insecure. (Apple endorsed solution).

8. Try turning off WPA2. (Do this as a temporarily test only as it makes your wireless insecure.)

9. If turning off WPA2 fixed your problem, Turn it back on and change the length of your wireless security key. (both shorter keys and longer keys have worked for some people). Use only alpaha numeric characters. Also ensure that you are using AES encryption with WPA2.

10. If the problem is more frequent after your iPAD has been turned on for some time (particularly if you have it in a thermally insulating case, turn it completely off and let it cool down). While trying to resolve this issue do not charge your iPAD while it is cooling down.

11. If none of these 'fixes' resolves your connectivity problems then post back in this thread.

Mar 18, 2011 7:13 AM in response to FastBikeGear

FastBikeGear wrote:
Despite rumours, Microwave ovens and Blue tooth devices may slow down data throughput but they will not break the connectivity of properly designed WiFI products.


This seems a remarkably strong statement. After all, there are a lot of microwave ovens, and they are fairly low cost consumer devices, so one might reasonably suppose that they would vary quite a bit in the amount of electromagnetic leakage. And there are also a very large number of wifi products that presumably must vary in sensitivity and interference rejection. So to make such a statement, one would have had to have carried out tests of at least several dozen microwave ovens of various manufacturers, and also dozens of wifi devices of various designs and from various manufacturers. Perhaps you can direct me to a study that would justify such a blanket assertion? I should note that I have personally observed a microwave oven reproducibly breaking the connectivity of multiple wifi products that had a strong signal prior to the oven being turned on. Perhaps most consumer wifi products are not "properly designed," but in that case your assertion carries little practical value.

Mar 18, 2011 3:58 PM in response to FastBikeGear

What do we use if we can't use WEP or WAP?

My ipad works all fine and dandy at my boyfriend's house but it's router picky. At my house, my download speed is LESS than 1mbps. More like, .2! The upload is around 3 no matter when I am.

Disabling all security made it work again, with DL speeds over 20mbps, so how can I fix my router to still be secure...but you know, work.

Mar 18, 2011 5:15 PM in response to tgibbs

tgibbs wrote:
FastBikeGear wrote:
Despite rumours, Microwave ovens and Blue tooth devices may slow down data throughput but they will not break the connectivity of properly designed WiFI products.


This seems a remarkably strong statement. After all, there are a lot of microwave ovens, and they are fairly low cost consumer devices, so one might reasonably suppose that they would vary quite a bit in the amount of electromagnetic leakage. And there are also a very large number of wifi products that presumably must vary in sensitivity and interference rejection. So to make such a statement, one would have had to have carried out tests of at least several dozen microwave ovens of various manufacturers, and also dozens of wifi devices of various designs and from various manufacturers. Perhaps you can direct me to a study that would justify such a blanket assertion? I should note that I have personally observed a microwave oven reproducibly breaking the connectivity of multiple wifi products that had a strong signal prior to the oven being turned on. Perhaps most consumer wifi products are not "properly designed," but in that case your assertion carries little practical value.


Yep I admit it is a pretty strong blanket statement. But it has been one that has stood the test of time for me. (Not to say that I will one day come across a situation where it may not hold true).

I have designed, installed and serviced 100's of wireless networks and used several different wireless analysers and site survey tools. It was frequent for us to hear of customers claiming that their mircrowave ovens were breaking wireless networks. On investigation and testing we always discovered another problem.

Here's some more background:

Lucent used to advise that only commercial microwave ovens would cause enough interference to cause a percentage of packets to be 'lost'. When I asked on one early in house training course they ran for us what was the definition of a commercial microwave oven, the instructor humorously stated a commercial microwave was one you could climb into!

Despite his assertion we occasionally could detect a faulty domestic microwave with our test gear including one very old one in our own cafeteria! - (which was immediately replaced on safety grounds with one that when tested did not leak). However we never ever came across a situation where they broke the connectivity. But we did discover occassions where they MARGINALLY slowed networks.

The potential issue with leakage from Micowave ovens is that wireless networks use CTR/RTS (Clear To Send and Ready to Send) signals to control which device transmits when. (Not everyone can talk in a crowded room at once and expect to be heard). Unfortunately Microwave ovens do not listen to or obey these signals and hence leaky microwaves will talk over the top of other devices resulting in poor signal to noise ratios that prevent the receiving wireless device reading the packet correctly.

Lucikily all Ethernet devices including wireless Ethernet (WiFI) devices do not assume that they are working in an error free network. Higher levels of the protocol stack re-transmitt packets when they do not get the appropriate response from the device they are communicating with. Therefore these networks will tolerate lost packets and in most situations the user will not even realise that some percentage of packets are being retransmitted.

At one stage Lucent introduced a proprietary feature called 'Microwave Robustness' that increased the spacing between packets to minimise the potential effects of leakage from microwave ovens to further improve performance. This feauture was subsequently dropped and never introduced into the wireless standards.

As initially stated no one in our team ever discovered a single instance of a ability for two wireless devices to reliably communicate.

The reality is that there is now a fairly high density of wireless devices. With 802.11b there are a maximum of 3 channels that do not overlap and interfere. These Channels are 1,6,and 11 and hence these channels are the most commonly selected channels.

Wireless anlaysers and site survey tools measure signal to noise rations, identify channels in use etc. Most sources of interference proved to be from other WiFi networks operating on different channels.

Mar 18, 2011 5:29 PM in response to pawoolford

pawoolford wrote:
I would also suggest enable SSID Broadcast. That was a must in keeping my connection solid.


Interesting. This should not be the case as long as you enter the same SSID (Station Set IDentifier) correctly into both your wireless router/access point and iPAD, SSID broadcasting should not need to be enabled. People often turn off SSID broadcast in wireless networks to further increase security. This is because even with encryption turned on the SSID is broadcast in plain text.

The fact that yours started working when you enabled SSID possibly indicates that Apple may not be implementing this aspect of the wireless standard correctly.

On the slightly related subject of SSID's If you operate in an environment where there are two access points on different wireless networks, each wireless network access point must have a different SSID. Some router vendors have a default SSID which is the manufactures name. If you and your neighbour are both using a Wireless Access Point with the same defafault SSID you are likely to experience problems.

Mar 18, 2011 8:11 PM in response to Alexandr3

My iPad too exhibited the same behavior except I work from home and found that during the day, transfer rates on the iPad 1 was competitive with other Mac and Windows devices.

At night however, the iPad suffered 1/3 to 2/3 and at times more transfer rate reduction. I'm a software engineer so I ran transfer rate tests between the iPad, MacBook Air, $200 netbook from 2006, and iMac i7. Only the iPad showed a deterioration and it was almost always at night. And the issue wasn't networking incompatability as my setup is Apple all the way with all the latest firmware....

This is my third iPad warranty and the wifi issue hasn't been resolved. I suspect the defect is systemic but masked by 3G or broadband transfer rates fast enough that users suffer silently. To anyone buying an iPad, go to the apple store at night and test transfer rate speed on a laptop, preferably your own. Then download the speednet Test app and test the transfer rate on the iPad.

I'm convinced now that the iPad's transfer rate will only be 1/3 to 2/3 capacity of other wireless devices. Don't be fooled in the Apple store - their wireless network speed is out of this world - I tested it in the 40mbs. Even an iPad downloading at 7mbs will show very good movie quality and respectable download times. However, bring that iPad home where broadband is in the 4mbs, you'll notice that its slightly faster than dialup. No joke.

Mar 18, 2011 8:58 PM in response to FastBikeGear

Fastbikergear

I agree with your statement and I always a leave SSID broadcast disabled for an extra security measure until I brought this IPAD 2. My 3 iPhone 4's do not require SSID broadcast enabled and are connecting fine on WIFI along with other computers. I have 2 iPhone 4's operating on 4.0 IOS and 1 is at 4.2. I do not plan on upgrading them to 4.3 if there is an wifi issue with this IOS image.

I do not have any default settings on my router. I have assisted numerous friends and family members set up their wired and wireless networks. The first thing I do is change the default SSID, turn on WPA2, mac address filtering, strong password, change the password, disable ping replies and change the default IP range on the LAN side.

It may seem like overkill but I feel better about configuring the router that way. I hope Apple takes action on these wifi issues because I do not like having SSID broadcast enabled.

Mar 19, 2011 8:30 PM in response to sjobalia

This is, quite simply, a joke.

I should not have wifi problems on an "always connected" device when I purchased the wifi only version. The whole **** point of the iPad is defeated for me.

If I let my iPad sleep for more than a minute or two, I have to restart the iPad or restart wireless to get it to work. It's blazing fast up until then.

It connects fine. It browses fine. When I leave it alone, it stops. It's like it puts the wifi to sleep and doesn't wake it up when I come back.

Love the iPad 2 when it works, but am seriously disappointed in Apple here, and am starting to feel a bit ripped off.

Intermittent Wifi issues with iPad 2 and WiFi

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