5 Replies Latest reply: Mar 20, 2011 6:55 AM by Mig954
Nancy H Level 1 Level 1 (55 points)
I have successfully downloaded FaceTime to my imac, but when i try to call my iphone4 it says I'm not available for FaceTime. The camera is working and I'm calling my cell so I can't figure out what i've done wrong.

imac/intel, Mac OS X (10.6.2)
  • EZ Jim Level 7 Level 7 (21,645 points)
    Nancy H wrote:
    ...when i try to call my iphone4 it says I'm not available for FaceTime.... I'm calling my cell so ...


    It doesn't matter whether your Mac uses a wired or wireless internet connection,
    but your iPhone must be connected to a working wi-fi in order for its FaceTime to work:

    http://support.apple.com/kb/HT4319

    Also, FaceTime must be enabled ("ON") in your iPhone's settings and allowed in "Restrictions."

    EZ Jim


    Message was edited by: EZ Jim


    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.6); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.6)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • Steve Gregson Level 1 Level 1 (120 points)
    You need to change the FaceTime caller ID settings on your Mac because you're using the same Apple ID on both devices. You need to associate a second email address on one of your devices in order for FaceTime to work. Otherwise, you're essentially calling and receiving from the same address and FaceTime gets confused. It took a few minutes of tinkering with different caller IDs and associated email addresses on each device in order for me to get it to work.
  • Nancy H Level 1 Level 1 (55 points)
    Thanks. I didn't have FaceTime enabled on my phone.
  • Mig954 Level 4 Level 4 (2,045 points)
    Steve Gregson wrote:
    You need to change the FaceTime caller ID settings on your Mac because you're using the same Apple ID on both devices. You need to associate a second email address on one of your devices in order for FaceTime to work. Otherwise, you're essentially calling and receiving from the same address and FaceTime gets confused. It took a few minutes of tinkering with different caller IDs and associated email addresses on each device in order for me to get it to work.



    This is incorrect information. The Mac uses your Apple ID for FaceTime but, the iPhone uses your phone number. If you call from iPhone to Mac, they are not using the same ID. There must be another issue if you are having trouble connecting.
  • Mig954 Level 4 Level 4 (2,045 points)
    Mig954 wrote:
    Steve Gregson wrote:
    You need to change the FaceTime caller ID settings on your Mac because you're using the same Apple ID on both devices. You need to associate a second email address on one of your devices in order for FaceTime to work. Otherwise, you're essentially calling and receiving from the same address and FaceTime gets confused. It took a few minutes of tinkering with different caller IDs and associated email addresses on each device in order for me to get it to work.



    This is incorrect information. The Mac uses your Apple ID for FaceTime but, the iPhone uses your phone number. If you call from iPhone to Mac, they are not using the same ID. There must be another issue if you are having trouble connecting.


    Oops, I meant to say email, not Apple ID. The Mac, iPod, and iPad use your email address. The iPhone uses your phone number. Sorry.