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iPod stuck in connect to iTunes Logo

22913 Views 20 Replies Latest reply: Sep 9, 2013 10:04 PM by m7freeyourmind RSS
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Dynamiic Calculating status...
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Mar 13, 2011 11:40 AM
I was trying to update my iPod 4thGen to the new iOS 4.3, so I updated iTunes first, next I was updating my iPod and I got an error, and now my iPod is stuck in the connect to iTunes screen, the problem is that neither does my PC or iTunes read my iPod, it says to find hardware for Apple Mobile Device (Recovery Mode), I don;t even know what's that, I'm really confused, what can I do?

Also, I tried resetting it and all that, but the Connect to iTunes is still there. i've already looked at some articles, but those didn't help

Message was edited by: Dynamiic
Windows XP
  • Ingo2711 Level 6 Level 6 (16,815 points)
    Currently Being Moderated
    Mar 13, 2011 12:52 PM (in response to Dynamiic)
    Welcome to the discussions,
    did you try to connect in recovery mode? http://support.apple.com/kb/HT1808
    Make sure that Apple Mobile Device Service is installed: http://support.apple.com/kb/TS1567
    Removing all Apple related software and reinstalling iTunes is also explained in the above mentioned article.
    MBP 17'' 2,16GHz, Mac OS X (10.6.6), iPhone 4 32GB, iPhone3G, iPod touch 2G, tv160GB
  • shel713 Calculating status...
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    Mar 13, 2011 9:32 PM (in response to Dynamiic)
    IM HAVING THE SAME ISSUE.
    i need it to work, cant reset it because of irreplacable pictures i didnt back up.
    dell inspiron 1525, Windows Vista, service pack 2
  • Sankofa012981 Calculating status...
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    Mar 13, 2011 11:13 PM (in response to Dynamiic)
    I'm having this problem as well. It occurred as soon as I went to do my update. on my iTouch 3rd Generation. Please help! It is not recognized in my iTunes or on my computer.
    Gateway, Windows XP
  • Orphen77 Calculating status...
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    Mar 26, 2011 5:58 PM (in response to Dynamiic)
    I was having the same issue... It started when I tried to update it from 4.3 to 4.3.1

    I'm about to go on powermac center to ask what could be the possible solutions.
    Windows 7
  • S0vereign Calculating status...
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    Mar 26, 2011 6:20 PM (in response to Dynamiic)
    my touch is stuck in the screen with the cord and itunes logo. i plugged it in and i tried resetting and reconnecting but nothing. itunes also doesnt recognize it being plugged in. it recognizes my old nano just fine. it happened after i tried updating it but just went to this. if anyone has any helpful options, im all ears. please help.
    ASUS, Windows 7, ipod touch 4g 32GB
  • hellooamy Calculating status...
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    Mar 26, 2011 6:50 PM (in response to Dynamiic)
    Same problem here. My iTouch is a first generation, it's stuck at the "connect to iTunes" screen, but my computer doesn't recognize it!!

    (the previous owner owned a mac, might this have something to do with my problem?)

    Thanks!
    Dell Vostro, Windows Vista
  • ReddyD Calculating status...
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    Mar 26, 2011 8:15 PM (in response to Dynamiic)
    Thats what mine has done aswell....

    did you get an error code too?? i got 1604, and nothing people have said is working!!
  • thelastressort Calculating status...
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    Mar 27, 2011 1:17 AM (in response to ReddyD)
    Thought I'd join the party too. I've had the same problem as you all. Updated using the latest software (those pops up reminding me to do it every day finally wore me down). Now my IPod is next to useless allegedly stuck in recovery mode.

    Oh the joy, I do love an upgrade that makes everything worse. Bravo Apple. Have tried all of the trouble shooting options given on here and none of them work. If anyone does stumble on a solution please please post it here. I miss my IPod so much and I can't find a way to reach a person at Apple. I have logged the issue several times though but think it just vanishes into thin air.

    Funny isn't it, how dependent we become on these devices : (
    HP Pavilion, Windows Vista
  • Orphen77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 27, 2011 8:08 AM (in response to Dynamiic)
    Guys! Good news... my ipod tough 4g is now working perfectly.

    I went to mac center earlier, and they were able to restore it. Though they charged me, coz they said it's not included in the warranty only hardware issues.

    It's really easy.

    Steps (Requirements: itunes 10.2.1, stable internet connection)

    1. Make sure that the "Apple Dock Connector to USB Cable" is connected to your ipod touch/iphone as well in the pc. (itunes is open)

    2. Hold the sleep/wake button and the home button at the same time for about 5-10 seconds. Wait till it appears on the itunes.

    3. Then, once it has been detected, click restore.

    Before I went to apple center, i tried the #2 step however it was not connected so i wasn't able to resolve this myself. It's a bit frustrating that I had to pay them just for that easy solution... hehehe... anyway, it's worth it..


    I hope I was able to help you.
    AMD Athlon(tm) 64 X2 Dual Core Processor 5000+ 2.61 GHz, Windows 7, Ipod Touch 4g
  • ipodtouchAR94 Calculating status...
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    Mar 27, 2011 10:28 AM (in response to Dynamiic)
    nope didn't work for me
    Acer, Windows Vista
  • jsp2303 Calculating status...
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    Mar 27, 2011 11:38 AM (in response to ipodtouchAR94)
    Having exactly the same issue too. Well done Apple on flooding the world with utter rubbish. Still won't work so have £250 of utter nothing

    Apple you should be ashamed and should be bending over backwards to help all of us who have posted n solving this issue!
    Acer Aspire5920, Windows Vista
  • Orphen77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 27, 2011 9:47 PM (in response to ipodtouchAR94)
    This solution may not be suitable to all the errors that had happened during the update. I hope that you could fix yours. :))
    AMD Athlon(tm) 64 X2 Dual Core Processor 5000+ 2.61 GHz, Windows 7, Ipod Touch 4th Gen (8GB)
  • eudaemonic3 Calculating status...
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    Apr 8, 2011 3:39 PM (in response to thelastressort)
    I have the same issue. Tried updating the software on my iPod Touch third generation when iTunes 10.2.1.1 prompted me, an error occurred (1604), and now it is stuck on the screen with the USB cable end pointing towards the iTunes logo.

    Message was edited by: eudaemonic3
    Dell Latitude D410, Windows XP Pro
  • ClutchLikeMelo Calculating status...
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    May 13, 2011 8:29 PM (in response to Dynamiic)

    Yeah this same crap happened to me. My iphone 4 is currently a vegetable after this fail 4.3.3 update! Apple please help!

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