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Image Capture won't scan: Canon MP 610

Hello,

I experience a strange bug in Image Capture which I use together with my Canon MP610. When I put a document on the scanner Image Capture will show a preview and then scan the document. This works fine.

Sometimes I need to make some manual corrections by using the button "show details" and then resize the scan area after the program has analyzed the picture. After I made the corrections I hit the "Scan" button but Image Capture will return with the message "Scanner has reported an error" and "An error occurred during scanning".

I first thought it might be a driver related problem as I recently updated the drivers from the Canon site. Before I installed the Canon drivers and used the OSX drivers all worked fine.

So I removed all drivers from Canon and hoped the Mac would use the old drivers again. That didn't work either as the system couldn't seem to find any usable driver anymore. I reinstalled the Canon drivers and all works well again except for the Image Capture program.

As long as I don't use the "Show Details" button the scanner works just fine. But as soon as I make some manual corrections the scanner error message pops up and the scanner won't scan the adjusted preview.

So I know for sure the Mac sees the scanner and can control it as the scanner does deliver the images to the folder I specify, but I can't do any manual corrections.

I already deleted the file "com.apple.ImageCaptureApp.plist" but that didn't solve the problem. It appears to be a bug in the program itself or a conflict between the app and the drivers from Canon. How can I revert back to the drivers that my Mac used before I installed the Canon drivers?

Thanks!

iMac 27 i7, Mac OS X (10.6.6)

Posted on Mar 13, 2011 4:36 PM

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Posted on Mar 13, 2011 5:18 PM

Image Capture uses an ICA driver rather than the MP610 v13.9.1 scanner driver provided by Canon. The ICA driver is included with the Canon v2.4.1 driver update provided via Apple. You could download and install this [Canon v2.4.1 update|http://support.apple.com/kb/DL899] or you could try only installing the [v1.70 of the ICA driver|http://support-au.canon.com.au/contents/AU/EN/0100213301.html] to see if that helps.
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Question marked as Best reply

Mar 13, 2011 5:18 PM in response to W van Bergen

Image Capture uses an ICA driver rather than the MP610 v13.9.1 scanner driver provided by Canon. The ICA driver is included with the Canon v2.4.1 driver update provided via Apple. You could download and install this [Canon v2.4.1 update|http://support.apple.com/kb/DL899] or you could try only installing the [v1.70 of the ICA driver|http://support-au.canon.com.au/contents/AU/EN/0100213301.html] to see if that helps.

Mar 14, 2011 3:44 AM in response to PAHU

Thanks PAHU that were a lot of drivers for sure in your link and I installed those. Unfortunately, nor the driver package nor the ICA driver did solve my problem. I'm beginning to think it might just be a bug within Image Capture, although Image Capture is stating the scanner is reporting an error. Strange thing is that Image Capture will work fine as long as I hide the details pane.

It seems to be an isolated problem too as I can't find any other subject on this on the net. I see more people having trouble to scan images with Image Capture but that's mostly related to not selecting the right part of the preview. I will see if I can reinstall Image Capture from the OSX dvd.

Mar 20, 2011 2:34 PM in response to PAHU

Finally I have this solved. It appeared to be an issue with resolution settings. As long as I keep my settings below 9600 dpi (which is ridiculously high anyway) I don't have any problems. Fact is that my scanner CAN scan at that resolution (not interlaced) but there is no real reason to do so. If I want to scan at that resolution Image Capture will notify me with an error message. Other programs will let me scan at that resolution though. But as it is totally nonsense to scan at that resolution anyway I consider this solved.

Mar 21, 2011 3:56 AM in response to W van Bergen

I had a similar problem with image capture all of a sudden today: I had successfully scanned 2 documents, and then when I tried doing a third document, I experienced the same error message. It finally started working for me (even with the Show Details open) when I checked the box "Detect Separate Items" which was previously unchecked, so that is also another thing to maybe try for anyone who is having issues with it.

Image Capture won't scan: Canon MP 610

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