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Level 1

5 points

iPad 2 crashes, restarts on its own

After restoring my back up though iTunes on a Win 7 machine, the iPad 2 consistently crashes, resets on its own, reverts to home screen when starting an app, and generally does things the iPad never did. After one of times I tried to reset (off switch & home button), it locked up with the silver apple, the timing circle and two purple lines (image posted on ipadforum) and remained that way until I pressed/ held the off switch & home button again. Anyone else with these issues?

iPad 2, iOS 4

Posted on Mar 13, 2011 7:18 PM

44 replies

Mar 25, 2011 12:05 PM in response to mvgossman

Replying to my own post, I spoke to national Apple tech support and this is a known issue, a hardware problem, I am to replace it at the Apple Store.

Mitch

Mar 28, 2011 12:10 AM in response to Shovelflh

Im have this problem on my NEW White iPad 2 64GB 3G. Crashes out of Safari, Twitter, App Store, Videos, Camera, and a few other games. Also it has crashed to apple log a lot of times, over 10 times with only 2 days under its belt and the only way to get it to work has been to plug it into iTunes and rest by holding down home screen + lock button.

I updated to 3.4.1 with no change to the situation.

After lining up for 10+ hours on launch day at George St Sydney its no a good look, its embarrassing really. Iv shown my friends what I lined up for and then after a short play CRASH and i have to trouble shoot to fix, No A Good Look!

I also have the problem of its a 3 hour drive back to the apple store, one of the reasons for lining up on day 1. I did purchase apple care because I was awaer of the light bleeding and was hopping to get a replacement model once apple have acknowledged the issue.

dghost

Level 1

10 points

Mar 29, 2011 9:22 PM in response to Shovelflh

I had this issue with a 64GB AT&T iPad2. Lots of application crashes and random reboots. Digging through crash logs a lot of them were segmentation faults and things like memory access errors.

Long story made short, after several trips to the Apple store where they confirmed that applications like Springboard and MobileSafari were crashing and walking through the normal troubleshooting steps, they went ahead swapped it out.

The new unit hasn't displayed any of the symptoms I was originally having, and works great.

The hardest part of the ordeal was trying to convince the last Genius I worked with that faulty hardware can, indeed, cause symptoms like that despite their insistence that it had to be a software problem - most likely software I installed. How and why it was causing Springboard to crash is beyond me, but that's what they were saying. In any case, I'm glad they replaced it and everything is sorted out now.

Mar 30, 2011 5:21 AM in response to Shovelflh

I had the same error here, after some minutes after rebooting the device it crashed randomly, often rebooting again (which would fix it temporarily).

The Norwegian retailer I bought it from have confirmed with Apple that this IS a memory access error and they are replacing my iPad. This makes sense because I did 4 restores on two different software versions, but it always came back (=hardware problem).

Mar 31, 2011 6:40 AM in response to sistebossen

Same issue here....
Ipad 2, 64G, 3G using T-Mobile Netherlands... reboots itself...
Do I need to go to Oberhausen Apple Shop to have it replaced on the spot?
No Apple Store in The Netherlands...

Manuel

Awacs457

Level 1

0 points

Mar 31, 2011 10:29 AM in response to Shovelflh

Picked up my Ipad2 last friday and organised contacts, stores over 300 James with email etc
Suddenly contacts closed and after I gestarted all my contacts were gone

sdy

Level 1

4 points

Apr 6, 2011 2:41 PM in response to Awacs457

just came back from sleep noticed my contacts list wasn't up, when I accessed it my contacts were gone. Did notice that the process was still running so I killed it (just in case) but next restart of the app still showed no contacts.

My iPad2 did not reboot/restart as far as I can tell, good thing I had sync'd this morning but can't restore till I get home tonight.

The only thing new in the last few days was NavFree

Yiannisp

Level 1

0 points

Apr 19, 2011 1:34 PM in response to Shovelflh

I am having the same issue. Bought an iPad 2, surprised at the level of crashing. Imagined it to be a software issue. Now one month in its crashing, freezing and to the point that even a full refresh doesn't always solve it (plus it always comes back). This is especially troubling as I have also an iPad 1, iPhone 4, 2 Macbook Pro's and all the other devices have been super reliable. The iPad 1 in comparison has not crashed or needed resetting for a year even if its loaded with software.

Huge disappointment Apple. I am traveling for some months so will try Apple warranty service in Hungary. We'll see what happens.

Jun 7, 2011 6:01 PM in response to Shovelflh

i just bought my ipad 2 three days ago. and when i woke up from leaving it to charge overnight, its TURNED OFF which was weird coz i did not turn it off. and i couldnt start it. now there's the silver apple logo with the swirling thing. it jus couldnt start. anyone can help?

Jun 14, 2011 10:48 AM in response to Shovelflh

I'm having the same problem.

Ipad look with the circle and even if I press the button, the circle stays and it seems there is no hope to change is status.

Connecting it with iTunes doesn't work...

Anyone can help me?

Thank you

Jun 14, 2011 8:09 PM in response to Shovelflh

I had the problem last week. And it crashed my iTunes when i connected it into my pc. I couldn't get it to turn on as there is the apple logo with the swirling thing. But i tried a couple of button combinations, and i could get it to turn off.

When u see the apple logo and the swirling thing, try pressing and holding the home and power button together for a few seconds. It turned my iPad 2 off after a few seconds. And then u can turn it back on with no prob. Until then, i do not have any more prob, fortunately.

Jun 20, 2011 2:35 PM in response to mvgossman

I have an ipad 2 and am having the same problems. crashes and freezes randomly.

I sure hope they fix this soon. Have tried restoring, and rebooting multiple times, but it hasn't helped.

Jun 28, 2011 6:08 PM in response to mvgossman

crash crash crash thats all i got to say. i have a 32 att 3g and it dumps 10 times a day! never had this experience with an apple product.

sfmtn

Level 1

4 points

Jul 24, 2011 5:43 AM in response to Philly_Phan

Thank you, thank you! I thought it was dead forever!

Jul 31, 2011 8:48 AM in response to Shovelflh

While dealing with a "crashing/freezing" issue with my daughter's iPhone, we were informed by the Verizon Store representative that it is important to completely shut off the phone every night. These devices are really mini-computers and must be shut down went not in use for long periods of time. Otherwise, they continue to function and search for various applications, and ultimately will cause the system to freeze or crash at times. This advice from the Verizon phone store seems to make good sense and might help eliminate the same type of freezing/crashing" problems noted with the iPad 2. I have not routinely turned off my iPad completyely and just this morning experienced my first freeze issue. After a hard reset by holding the Home and Sleep/Wake buttons simultaneously, the silver apple icon appeared. After a few moments, the system reset itself and the opened automatically to the Home screen. So far, so good. If you are experiencing a freezing issue, you might want to try shutting your iPad 2 off completely each night. I plan to do this and will follow-up here later next month with an update.

iPad 2 crashes, restarts on its own