Zaggmate Bluetooth Keyboard Won't Pair with iPad

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Zaggmate Bluetooth Keyboard Won't Pair with iPad

Hi --

I recently purchased a Zaggmate bluetooth keyboard/case. I can't get it to pair with my iPad. The iPad finds the device fine and initiates the pairing, so I see the "enter this code on your keyboard" message. When I do and then hit enter, things spin for a while and then I get the "pairing unsuccessful" message.

I've tried every suggestion on the Zaggmate support page to no avail, and I have the latest iOS version. Anyone else have this problem?

I'm probably just going to give up and return the Zaggmate unless there is a simple fix.

Spence

iPad, iOS 4

Posted on Mar 14, 2011 8:12 AM

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Answer 1

Mar 14, 2011 8:49 AM in response to jsseidel

Did you follow the instructions in the set up video?

http://www.zagg.com/accessories/zaggmate-ipad-case#video-function

I don't even remember pairing it so it must have been uneventful. Do other things pair successfully? Have you reset your iPad by holding down the home button and the power button until the silver apple appears? Have you called Zagg's tech support?

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Answer 2

jsseidel Author

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Mar 14, 2011 9:34 AM in response to IdrisSeabright

I've never tried pairing anything else with my iPad, so I'm not sure if it will pair with anything else.

I tried upgrading my iPad system software, resetting it, and following the instructions exactly as in the vid.

I did contact Zagg's tech support but haven't heard back.

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Answer 3

Mar 14, 2011 9:37 AM in response to jsseidel

Do you have a computer that you can try to pair the keyboard with? Right now, it's pretty hard to tell if the problem lies in the keyboard or the iPad.

It's too bad you're having such a time of it. I love mine so much, I ordered one for my iPad 2.

It looks like during business hours, at least, Zagg offers live support, at least, I saw a link for it.

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Answer 4

jsseidel Author

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Mar 14, 2011 9:41 AM in response to IdrisSeabright

Good idea. I will try pairing the keyboard with my MacBook Pro.

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Answer 5

jsseidel Author

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Mar 15, 2011 12:56 PM in response to jsseidel

Turns out it was a faulty Zaggmate. Upon closer inspection, I saw some damage to the case and discovered that someone had even added little rubber sticky feet to the bottom. My guess is Best Buy, where I purchased it, restocked a damaged unit.

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Answer 6

Mar 15, 2011 8:23 PM in response to jsseidel

Well, at least you know what the issue is. I hope you're able to get it replaced with a working model. It really is a nice piece of kit.

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