Netflix pause issues

Question

Level 1

4 points

Netflix pause issues

Well the good news is that the latest update seemed to fix my buffeting concerns with Netflix.

But every time I pause Netflix for more then a minute or two wakes to Top Movies under Movie menu on the ar left and not within netflix I'm basically kicked out. Anyone else having such an issue?

iMac i7, Pro 13", ipad 3G 64, iphone 4, Mac OS X (10.6.5)

Posted on Mar 14, 2011 7:08 PM

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Answer 1

Chenks

Level 5

7,435 points

Mar 15, 2011 11:04 AM in response to carboncow

carboncow wrote:
Wow! I'm not sure what is sillier that fact you logged in to say you don't have this concern and have nothing to add...or the fact your answer was the equivalent of saying "is it turned on"!

1,770 posts and that is how you answer?

hahahaha!

and have you checked your network connection ?
rather than laughing how about responding appropriately to the advice.

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Answer 2

vazandrew

Level 8

40,834 points

Mar 15, 2011 12:16 PM in response to carboncow

I'm here to help others troubleshoot their issues.

A lot of the problems do have to do with network issues and you didn't indicate anything about your setup. That was my suggestion, not sure how that correlates to 'nothing to add'

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Answer 3

lbk.lbk

Level 1

8 points

Jan 1, 2016 9:56 AM in response to vazandrew

i realize that this post is a few years old, but i'm hoping the original poster might get notified. i am having this exact same issue, and it's maddening. i'm wondering if you ever found a fix.

my 3rd gen apple tv is directly connected to the router via ethernet, i can say that is definitively not a network issue, and the content streams beautifully. it's only when i pause netflix, i get kicked completely out and it takes me back to the apple tv menu screen. i have to log back in to netflix, chose which viewer, got to "recently watched" select the episode and then i can resume from where i left off.

also, am an IT professional (ACMT).

here's hoping @carboncow reads this, and here's hoping you found a fix or at least a cause.

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Answer 4

carboncow Author

Level 1

4 points

Mar 15, 2011 11:02 AM in response to vazandrew

Wow! I'm not sure what is sillier that fact you logged in to say you don't have this concern and have nothing to add...or the fact your answer was the equivalent of saying "is it turned on"!

1,770 posts and that is how you answer?

hahahaha!

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Answer 5

carboncow Author

Level 1

4 points

Mar 15, 2011 5:46 PM in response to vazandrew

I guess for me that is right up there with "restart the computer".

OK for those who need to know everything I have tried...

1. rebooted unit
2. rebooted iMac
3. rebooted wireless router (apple)

Actually as an IT professional I can tell you answering someone "check your network connection" is pretty generic in itself. What do you mean to "check"...there is a many a think to check. So if I was going to hand someone such simple advice I might elaborate on it.

Sorry gang I just found this to be useless w/o giving a theory to why it would need "checked". Most likely this issue is software based and I was trolling to see if anyone else experienced this as there has been a recent update. I doubt a "network issue" would cause netflix to reset to non-internet tab while being paused.

Think about it!

Message was edited by: carboncow

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Answer 6

Chenks

Level 5

7,435 points

Mar 16, 2011 4:58 AM in response to carboncow

carboncow wrote:
Actually as an IT professional I can tell you answering someone "check your network connection" is pretty generic in itself. What do you mean to "check"...there is a many a think to check. So if I was going to hand someone such simple advice I might elaborate on it.

if you are an IT professional then would you accept that network issues can cause strange things to happen. what investigations have you done with regards to your network (other than rebooting your router).

you have told us nothing about your network setup. you have given us a pretty generic fault description.

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Answer 7

vazandrew

Level 8

40,834 points

Mar 16, 2011 10:33 AM in response to carboncow

You still haven't said what your setup is, your answer wasn't that specific.

Instead of lashing out at me it would be wise to actually look into what could be causing the problem, there are many factors and I see no benefit into taking this any further based on your priorities here.

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Answer 8

davey64

Level 1

8 points

Mar 19, 2011 12:47 PM in response to carboncow

You may want to check your DNS settings. There are several articles on DNS and CDN (content delivery network, such as Akamai and how the effect movie streaming services. Check http://forums.appleinsider.com/showthread.php?threadid=115928 or just google DNS and CDN.

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Answer 9

carboncow Author

Level 1

4 points

Mar 19, 2011 7:53 PM in response to davey64

We'll again my inquiry is about pausing netflix and the system reverting to a different functionality...so everyone is very much misinterpreting my discussion topic, but...

The article you list is very interesting and pertains to a completely different post I and a million others have posted on latency with internet based products (specifically in my case netflix)...but again I don't mention Apple Movie products nor are my DNS settings to OpenDNS or Google. Good article though!

You guys need to focus on what people write and not be so quick to give good answers to the wrong question...

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Answer 10

Csound1

Level 9

60,063 points

Jan 1, 2016 9:59 AM in response to lbk.lbk

lbk.lbk wrote:

i realize that this post is a few years old, but i'm hoping the original poster might get notified. i am having this exact same issue, and it's maddening. i'm wondering if you ever found a fix.

my 3rd gen apple tv is directly connected to the router via ethernet, i can say that is definitively not a network issue, and the content streams beautifully. it's only when i pause netflix, i get kicked completely out and it takes me back to the apple tv menu screen. i have to log back in to netflix, chose which viewer, got to "recently watched" select the episode and then i can resume from where i left off.

also, am an IT professional (ACMT).

here's hoping @carboncow reads this, and here's hoping you found a fix or at least a cause.

The OP may have moved on from this problem, after 4 years you would certainly hope so.

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Answer 11

lbk.lbk

Level 1

8 points

Jan 1, 2016 10:06 AM in response to Csound1

yes, obviously... hence why i wrote what i wrote... did you just post to point out the obvious? i'm sure it's highly likely that the OP has moved on, but they are still active on these boards, and may get a notification. if so, yay for me, if not, it was worth a shot.

also, if i am experiencing the exact same issue four years later, then it's entirely possible that OP did not figure out a fix and just chose to live with it. but again, it doesn't hurt to ask...

but thanks for elucidating the self evident.

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Answer 12

vazandrew

Level 8

40,834 points

Mar 15, 2011 10:57 AM in response to carboncow

I have not had this issue. Check your network connection.

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Answer 13

Mar 15, 2011 5:20 PM in response to carboncow

If you don't like a comment just pass it by.
He was trying to help you!

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Answer 14

vazandrew

Level 8

40,834 points

Mar 20, 2011 4:18 PM in response to carboncow

Being kicked out to the main menu could have to do with network issues, without doing a proper investigation (if you have you haven't specified that here) it is hard to rule it out.

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