6 Replies Latest reply: Mar 29, 2011 11:36 AM by Ralph Johns (UK)
chrisd86 Level 1 Level 1
Today, when I left for work, I was logged into iChat and everything was working fine. Then my internet modem reset while I was connected, which auto-kicked me out of iChat. I didn't log in again until I got home from work, at which point I discovered all my iChat buddies (and groups) were completely gone. My iChat buddy list window is now completely blank. If I add a new contact, it will not show up in the buddy list. It will not allow me to drag a contact from the address book to the buddy list. I have tried deleting apple.iChat.AIM.plist and apple.iChatagent.plist and neither of these has resolved the problem. I have restarted iChat, restarted my Macbook, still nothing.

Please help!

Macbook Pro (2008), Mac OS X (10.6.6)
  • Mr.Incredible Level 1 Level 1
    I am having the exact same problem!

    When I was on iChat in the afternoon, it worked fine. I went to school, came back, logged onto iChat, and this happens.

    Buddy list completely erased, and when clicking the add button to add someone, it wouldn't work.

    I have a window open when I log on, cause I usually chat to my girl. I tried messaging her, and I got an error saying, : The message "hello" could not be delivered. Your privacy preferences are set so they prevent you from communicating with this person.

    That's just complete bull, cause I checked my settings, and everyone can IM me! I don't get whats wrong. Does anyone have a solution?
  • Mr.Incredible Level 1 Level 1
    Figured it out.

    Just click on iChat, and Log out of (username), and than log back in. It restored it like that.
  • Ralph Johns (UK) Level 9 Level 9

    Welcome to the    Discussions

    You may find that in iChat > Preferences > Accounts > Security tab that all your Buddies are either in the Block List or that Allow Specific People is active but no-one is in that list.

    It may also pay to Set the Account not to Allow Multiple Logins.
    This may generate a AIMSysMessage (Buddy Name) suggesting you type a 1 as a response to Log Out any other login.
    This should formerly "Close" the Work Login and give you access again.

    9:31 PM Tuesday; March 15, 2011

    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
  • David Hargreave Level 1 Level 1
    I too am having exactly the same problem. I have tried:-
    - logging out and back in;
    - removing the account and re-adding it;
    - restarting iChat;
    - restarting my laptop;

    Nothing has worked so far at all. All my contacts (only a hundred or so) are gone. They were there yesterday and I think the only thing I have done is upgrade to 10.6.7.

  • mvint Level 1 Level 1
    I've tried everything you have and am having exactly the same problem! It's so frustrating! Let me know if you get any info please
  • Ralph Johns (UK) Level 9 Level 9

    Do you see the Buddy List at all ?
    Does it say Jabber or the Description you gave it in th Accounts part of the Preferences ?

    (If it a Bonjour Window and there are no other Macs it will be blank).

    Is it marked in the Account section of Preferences to "Use this Account" ?
    And to Automatically log in at iChat launch ?

    What are the setting in use in the Security tab of accounts if this is an account that logs in to AIM ? (you will not have this tab for Jabber/Google accounts)

    10.6.7 did not update iChat itself.

    7:36 PM Tuesday; March 29, 2011

    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"