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iPad 2 WiFi + 3G Verizon Cellular Data Issue

When I try to connect to the cellular data it just says iPad or Searching in the top of the screen. It did work last night. If I do a hard reset I can get it to work. Switching Airplane mode on and off to reset the modem does NOT work. Anyone have any ideas?

Message was edited by: nixxon2000

iPad 2, iOS 4, WiFi + 3G

Posted on Mar 15, 2011 11:27 AM

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201 replies

Mar 16, 2011 7:59 AM in response to ClayG

Did that already. I actually spent 2hrs at the Genius Bar last night. I was able to duplicate the problem. They have no idea why its doing that.

They did everything, re-provisioned the account, updated the software (twice I might add), REPLACED THE IPAD 2! They think its an IOS issue.

If you are using 3G then to go wifi, Turn off the IPad, wait a few minutes, turn it on it says searching/no service.

Mar 16, 2011 3:37 PM in response to nixxon2000

Same problem here, was not sure if I should exhange (until I read this thread).

Easy way to duplicate: turn off cellular, then reboot normally. 3G will not come back regardless if switched on or off. Only way to turn back on is to 1) switch cellular back to 'on' and 2) reboot. All time consuming...

Tried restoring, didn't help......

Mar 16, 2011 5:39 PM in response to nixxon2000

This is my first post on ANY forum, but I've been reading about this problem since Friday when these iPad2's came out and I finally found the solution after 2 calls to Verizon and hours on the phone. I finally found a rep that knew what he was doing and it was fixed in a matter of minutes... here's the deal:

Go to: SETTINGS>GENERAL>ABOUT and then touch the CARRIER line which probably says Verizon 10.0. When you touch it, it should display a PRL number, like 5XXXX. When I did this, my number was 0. That was the problem.

The Tech had me back up the iPad then go to GENERAL>RESET>ERASE ALL CONTENT AND SETTINGS. It will ask you a couple times if you're sure and just hit ERASE both times.

**WARNING - THIS WILL DELETE EVERYTHING SO BE SURE YOU HAVE IT BACKED UP**

The iPad will then reboot itself and go back to the screen where it tells you to connect it to iTunes. Connect it, in iTunes click restore from previous backup, choose the latest one, let it restore then Sync. While it's restoring/syncing, you will see the VERIZON pop up in the top left corner and you will be in business!

If you want to verify, go back to settings>general>about and touch the carrier to see the PRL number has changed.

Hope this helps save someone same time.

Message was edited by: ethynol

Message was edited by: ethynol

Mar 16, 2011 6:03 PM in response to nixxon2000

Ok I just want to clarify to make sure these aren't two seperate issues

On my issue, when 3G is turned off followed by unit, it doesn't come back regardless of toggle but CAN comeback if you leave it in the on switch, then reboot

Yours sounds like it's not coming back AT ALL.

Two seperate issues? Have you tried leaving Cellular in "On" followed by a reboot?

Mar 16, 2011 7:04 PM in response to nixxon2000

Having this same problem on my verizon 3G iPad 2 ... My wife's iPad did this today, but not as often as mine... Dissatisfied !

***** because I want ATT to begin now I have this problem. The first time I resolved this by resetting the iPad to the original settings, loosing all apps. The second time, just minutes ago I was able to fix with a reboot. Wife's was resolved with a reboot but no one wants to have to reboot their device all the time, let alone reset and loose all my settings! User uploaded file

Mar 18, 2011 9:52 AM in response to nixxon2000

**Update**

So after three visits to the Genius Bar and TWO replacement Ipad 2's, here is their "answer". It appears to be an issue with the modem and software not communicating.

They said they would document my issue and send it to the mothership. I mentioned that others were having the same issue they said that unless people GO TO the apple store and show there is an issue apple will not fix it.

So far less then 1000 people have a documented issue of this kind (thats what their records show).

What I have noticed is that if I turn on the cellular data and do a hard reset not the normal restart it will come back 75% of the time. To me 75% is still not good enough. I hope more people complain and this gets fixed or those of us that have an issue are SOL.

iPad 2 WiFi + 3G Verizon Cellular Data Issue

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