Macbook Pro 2011 Freezes / Locks when Using iTunes & Discrete Graphics

I just got a Macbook Pro 2011 17" 2.2Ghz i7. I have not run into any overheating issues (as addressed in other topics). However, I have isolated a very odd conflict with iTunes and the discrete video card. I can play games such as Starcraft 2 using the discrete graphics card without incident, so the card itself seems to be working fine. Somehow iTunes brings it to it's knees, though.

If I am using dynamic video card switching or have the discrete card selected and open iTunes, the entire OS locks up for about 10 seconds at a time, with about 1 second in between each lockup where things process. My mouse is free, but other applications are also locked up. If I quit iTunes, the problem goes away within 10 seconds or so. If I switch to using the integrated graphics, I can open iTunes and use it without a problem, no lockups at all.

I have tried completely removing iTunes (including all applicable plists, etc), then re-installing. No change. I have also tried re-installing Snow Leopard entirely and opening iTunes immediately after install. No change, still locks up. The Console app does not report anything relating to the issue that I can see.

I have the problem isolated and repeatable. There is some conflict between iTunes and the AMD Radeon HD 6750 discrete video card. It is extremely annoying but manageable at the moment. I've been forced to use an iTunes alternative when playing music and doing other tasks, but I switch to integrated graphics mode when syncing devices with iTunes.

Is this happening to anyone else? Does anyone have any ideas to try? Or is this just something that will be fixed by a new video card driver released by Apple in the near term?

MBP, iMac, Mac Mini, Mac OS X (10.6.6)

Posted on Mar 15, 2011 11:54 AM

Reply
23 replies

Apr 5, 2011 8:24 AM in response to don montalvo

Guys, the key here is that this is definitely a conflict between iTunes / Quicktime and the discrete GPU. If it were a permissions problem, or a corrupted cache, or any number of other general problems with the operating system and the particular applications, I would be seeing the same behavior when using the integrated GPU, but I'm not.

I did download AppleJack though as it seems like a great utility. Also, I have restarted many times without having launched iTunes just in general usage, and the problem has not gone away.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook Pro 2011 Freezes / Locks when Using iTunes & Discrete Graphics

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.