Does Apple replace broken iPhone out of warranty?

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Does Apple replace broken iPhone out of warranty?

My iPhone 3G which i bought from ebay about a year ago broke 2 weeks ago. It wouldn't turn on all of sudden and not get recognized by computer, pressing the home and power button did nothing. After a week it turned on but i noticed the home, power button and wifi don't work at all. I restored the iPhone and it didn't fix the problem so i think it is a hardware problem. Im in UK and the nearest Apple store is like 20 miles far from me so i can't go there and talk to them.

Will Apple replace my iPhone at a cost?

iPhone 3G, Windows 7

Posted on Mar 15, 2011 1:04 PM

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Answer 1

wjosten

Level 10

95,321 points

Mar 15, 2011 1:09 PM in response to h4mza

Apple has an out of warranty replacement program, cost in the US is $199(whatever that converts to in the UK). Make an appointment at an Apple store. Bring your broken phone with you, it must be complete...not in pieces.

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Answer 2

h4mza Author

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Mar 15, 2011 1:16 PM in response to wjosten

Is it not possible to do this from Apple's website, the nearest store is too far for me to travel to.

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Answer 3

wjosten

Level 10

95,321 points

Mar 15, 2011 1:21 PM in response to h4mza

Try here, for service options:

https://selfsolve.apple.com/GetWarranty.do

Or call:

(44) 0844 209 0611 (there will be a charge will calling this number from a landline)

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Answer 4

wegras

Level 6

15,305 points

Mar 15, 2011 1:21 PM in response to h4mza

£139 in an Apple Store

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Answer 5

h4mza Author

Level 1

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Mar 15, 2011 1:33 PM in response to h4mza

Our records indicate that your product is not covered for hardware repair service.

So does that mean if Apple cannot repair my iPhone, they will send it back, and will i lose my money?

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Answer 6

varjak paw

Level 10

170,200 points

Mar 15, 2011 1:36 PM in response to h4mza

If they won't handle it (usually only with iPhones that have been modified by the user or broken into pieces), they'll send it back. You may have to pay shipping, but that should be all you'll be charged.

Message was edited by: Dave Sawyer

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Answer 7

h4mza Author

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Mar 15, 2011 1:41 PM in response to h4mza

Now another problem, they need proof of purchase. It was bought from ebay, i have no reciept or anything :S

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Answer 8

varjak paw

Level 10

170,200 points

Mar 15, 2011 1:53 PM in response to h4mza

Nothing anyone here can do to help you with that issue.

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Answer 9

Mar 15, 2011 8:56 PM in response to h4mza

Perhaps you could print off your ebay transactions or ask the seller for a receipt of some kind? I'm not certain apple will accept these but it's worth asking.

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