4 Replies Latest reply: Mar 16, 2011 5:42 PM by JimHdk
oscarj4 Level 1 Level 1 (0 points)
My daughter has an iPod touch ver 4.2.1 I have encountered two problems I hope someone can help me with. The first is that my daughter downloaded one app while another was still downloading. The first app shows it is installing while the second shows it is waiting, been like this for 2 days. I tried to turn off the iPod and restart it, which brings me to my second problem, I can't restart the iPod. I've held down the On/Off and Home buttons together but it will not turn off. I'm holding it for longer than 10 seconds with no results.
Anyone have any ideas or suggestions?
Thanks
  • JimHdk Level 7 Level 7 (28,240 points)
    To turn off the iPod Touch press and hold only the on/off button until the "Slide to power off" slider appears.
  • Tekbytes Level 1 Level 1 (0 points)
    If one of the Apps is stalled, try press and holding it until they start wiggling.
    Tap the one that's installing one time and see if it resumes. That worked for me once - had to Google the answer. It also works for a stalled download.

    Also, if you still can't restart/turn off the iPod, I'd wait for the battery to drain. If you can still run Apps and use it normally, you should be able to restart it. As the user above me suggested, press and hold the power button and slide to power off.
  • oscarj4 Level 1 Level 1 (0 points)
    Thanks for responding to my question.

    The problem I have is that I can't get to the slider to turn off the iPod. When I hold down the On/Off and Home buttons together nothing happens. All other apps work fine.

    As far as holding the apps until they wiggle, well that doesn't work. Can't delete them that way either.
    I'll try waiting for the battery to drain.

    Thanks again for the suggestions.
  • JimHdk Level 7 Level 7 (28,240 points)
    oscarj4 wrote:
    The problem I have is that I can't get to the slider to turn off the iPod. When I hold down the On/Off and Home buttons together nothing happens.


    Why are you pressing both the Home button and the on/off button?

    To turn off the iPod Touch press and hold only the on/off button until the "Slide to power off" slider appears.