9 Replies Latest reply: Mar 17, 2011 7:46 AM by Lyssa
uaspiderman Level 1 Level 1 (0 points)
My iPad is frozen on a screen that says "iPad is disabled" on the top and "connect to iTunes" below. I have just purchased this and it is a gen 1. I have not synced it to my computer or iTunes account yet on my PC due to having PC related problems and fear of something transfering to my iPad. All of the instructions that I have found tell me to hook up my iPad to the computer it was originally synced to, however, I have never done this. There was never a failed attempt I am aware of when entering the unlock code. I placed my iPad in its case, carried it to school and back, opened it and found this message on it. I have tried turning it off and on, holding the home button down for several seconds up to 30 seconds and tried pushing both buttons at once. Nothing I have tried can change this screen with the exception of the power down or power off screen. There is a lock shape at the very top of the screen I described first.

iPad, iOS 4, gen1
  • Lyssa Level 6 Level 6 (17,465 points)
    Hey uaspiderman & welcome to the forums.

    From where did you purchase the iPad?

    ~Lyssa
  • uaspiderman Level 1 Level 1 (0 points)
    best buy
  • Lyssa Level 6 Level 6 (17,465 points)
    Hmm.

    You'll have to find a computer that you can use to restore the iPad. The folks at the Apple store can help you, potentially, but there is no way to force the iPad itself to resume normal functionality.

    This shouldn't have just happened out of nowhere, though. Did anyone else use your iPad? Was it sealed when you purchased it from Best Buy?

    Also, just so you know, if your PC has issues, your iPad shouldn't be harmed. Viruses and such that will run on Windows cannot affect the iPad.

    ~Lyssa
  • Mac Medic (be@MacOSG.com) Level 6 Level 6 (17,290 points)
    Try using RecBoot to kick it out of recovery mode.

    Basic troubleshooting steps.




    Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
     MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG

  • uaspiderman Level 1 Level 1 (0 points)
    Yes, it was sealed and was working fine when I closed its case and put it in my backpack. No one else touched it before I took it back out of my backpack. I guess one of the reasons that I am having so much hesitation about hooking up my iPad to my PC is that it seems that almost all of my programs are going haywire. Even my iTunes. I got an update for it today and during installation I recieved a message that I had to reinstall iTunes and some error code. No scan that I run is picking up anything wrong. Drivers for my printer and mouse are simply disappearing. Links to pages on my professors sites that I know work pop up with strange collages of pictures that are not saved on my computer anywhere. Basically I'm at my wits end with this computer and I've had it 6 months. I've uninstalled and reinstalled every driver and program that has failed and they are still reading as not installed. I've gone to the earliest restore point that I have. Well, enough about my horrible PC. Just basically to let you know why I fear hooking my iPad up to it. When it tells me that iTunes is not working...???
  • Lyssa Level 6 Level 6 (17,465 points)
    Hmm.

    I'm sure your computer has a warranty of some sort. You should definitely use it.

    If you haven't already, try scanning your computer while it's running in Safe Mode.

    I install Malwarebytes Anti-Malware, SuperAntiSpyware, and Microsoft Security Essentials on any PCs I am responsible for. These do a pretty good job of keeping things safe. Might want to give them a try. You'd want to remove any other security software first, though.

    ~Lyssa
  • uaspiderman Level 1 Level 1 (0 points)
    Well, I got it back on, but since I had never synced it to my iTunes, I lost every app and video that I had just purchased for my daughter and school. This really stinks!I ended up having to restore it, however, it took 4 attempts. Why, I do not know.
  • Ian Parkinson Level 6 Level 6 (10,425 points)
    You can redownload all your Apps again from free.
  • Lyssa Level 6 Level 6 (17,465 points)
    You can redownload apps for free. While the same isn't true for purchased videos & music, you can try contacting iTunes support and explaining your situation to see if they can provide you with a second download for these items.

    ~Lyssa