Error 7(Windows error 998)

Doublechecking a few things before proceeding, mike.

Do you have a 32-bit or 64-bit version of Windows?

Are there any other error messages prior to the 7 mentioning a filename? If so, what is the filename? (Precise spelling, please.)

🙂 S'okay, no need to apologise.

That DEP error suggests a slightly unusual possibility with an error 7 that we'd better follow up on.

Can you check to see if your QuickTime Player is currently launching, please? Or do you get an error then too? (DEP errors can indicate that some application has stashed old quicktime componentry in your system files, although that more commonly produces an "iTunes has stopped working" than an error 7. Either way, if the QuickTime Player has stopped working too, we'll go hunting for the out-of-date QuickTime componentry.)

Hey Guys

I'm having the same issues as Mike.

QuickTime will not open either. You get the same error message and the 'data protection' crap.

Would greatly appreciate help with this... I can't sync my phone!!

*replying to kuroneko*

QuickTime will not open either. You get the same error message and the 'data protection' crap.

Yeah, that most definitely sounds like old, misplaced QuickTime componentry. (Especially if you're getting a "QuickTime has stopped working".)

So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.

First we'll need to change some view settings.

In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.

Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
*If you have a 32-bit version of Windows,* open the "System32" folder.
*If you have a 64-bit version of Windows,* open the "SysWOW64" folder.

What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Done all that.

In the SysWow64 folder, I see the two QuickTime files you speak of, no others, and no QuickTime folder.

Cheers.

*replying to kuroneko*

Okay ... just in case, have a check in your system32, and also \Windows\ too. (Usually a 32-bit app will drop stuff in the SYSWOW64 folder. But some of the apps in question that do this are pretty old and/or scruffy ... so they may be getting horribly confused by the Windows 32 on Windows 64 technology and be dropping componentry in really strange places.)

No sign of QuickTime in the 32 folder. There is a file called quick.ime

Uninstalling and reinstalling iTunes and all its components, then restarting, as seemed to solve the issue. For now, maybe. I can now open iTunes.

*replying to mike*

in Windows have the 2 you mention AND Quick Time Object?? In Sys32 have found quick.ime??

leave the two files I mentioned and the quick.ime where they are. Drag the QuickTime Object out onto your desktop.

Now try launching itunes and the quicktime player again. Do they launch properly this time?