Screen comes up blank when trying to access iTunes stores...

Question

Screen comes up blank when trying to access iTunes stores...

Whenever I try to access the iTunes Store, the bar at the top shows that it is successfully connected, and the main page does show, but only for a split second. After that, the screen goes blank and I can't click on anything. The same thing happens when I type something into the search engine while in the iTunes store.

My computer is a Compaque Presario C700. I have Windows Vista. I've never had a problem like this before. Can someone help me figure out what is going on and how to fix it? Email address is aimeelaine7@hotmail.com.

Thanks

Windows Vista

Posted on Mar 17, 2011 8:38 PM

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Answer 1

OHIO12

Level 1

0 points

Mar 17, 2011 8:46 PM in response to madambutterfly

Mine keeps doing the same thing and its making me mad. If someone has a solution let us know

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Answer 2

May 24, 2011 10:06 AM in response to madambutterfly

I have been experiencing very similar symptoms on iTunes (Mac OS X). I have seen this once before and it fixed itself somehow. I am still seeking the answer to your question, because it has now happened a second time.

The content is still there sometimes. When I move my mouse around the blank area on the screen, I see the cursor change from the arrow to a pointer. I carefully click (hoping I am not purchasing random things) and I can get into music albums and apps. The view changes and I can see what I clicked on, but when I go back to the previous window in my history (back arrow), I am again seeing an all white screen.

The navigation elements work on the right side of the window. I can go into different things like Game Center, or account information. I just can't browse the main landing pages for music and apps.

I know I do not provide any answers,... I too am seeking help. I just hope my post can help someone smarter than me to connect some more dots to find the answer.

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