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tera_marley Author

Level 1

0 points

Error 7 and Error 7 (window error 14001)

I cant run itunes an error message appears saying
itunes was not installed correctly please reinstall itunes
error 7 (windows error 14001)

Then when i reinstall itunes an another error message saying
itunes helper was not installed correctly please reinstall itunes
error7

im kinda stuck on what to do and help would be greatly appreciated thanks

hp, Windows Vista, its not the the greatest

Posted on Mar 18, 2011 2:14 AM

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3 replies

Level 9

72,324 points

Mar 18, 2011 4:40 PM in response to tera_marley

Those two symptoms taken in conjunction suggest that you've got a damaged Apple Application Support, tera.

Let's try something relatively simple first. Go into your Uninstall a program control panel, select Apple Application Support and click "repair".

Does that clear up the messages?

If not, could you let us know if you've got a 32-bit or 64-bit version of Windows, please? (That makes a difference as to what we'd have to try next.)

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Level 1

4 points

May 4, 2011 1:45 AM in response to tera_marley

You probably have remnants of prior iTunes installation that needs to be unistalled.

To to your Control Panel and remove all Apple programs - sort by Publisher:

uninstall: Bonjour, Quicktime, iTunes, Apple Application Support, Apple Mobile Service Device, Apple Software Update

Restart your PC

Go to Apple - iTunes and download (if you are running Windows 64 bit - look for the link in the text for the link for the proper iTunes installation

This should give you a clean installation.

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Level 1

0 points

May 25, 2011 1:21 PM in response to tera_marley

I am using Windows 7, 32-bit:

I have the same problem. I managed to solve the matter by downloading:

Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update

After that, Open Control Panel, Uninstall Program.

Then, select iTunes.

Click "Repair"

Hope you are successful!

References:

This solution is based on this hint - http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/ microsoftvc80crtversion80507274053typewin32publick/c1359ee5-e18d-4512-8bff-89093 6db2810,

Following the instruction toI install http://www.microsoft.com/downloads/en/details.aspx?familyid=766a6af7-ec73-40ff-b 072-9112bab119c2&displaylang=en#filelist

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Error 7 and Error 7 (window error 14001)

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