Not Connecting to AIM - other topics didn't help

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Not Connecting to AIM - other topics didn't help

Two weeks ago, I had no problems using iChat. Everything worked just fine.
But since a few days I can not connect to Jabber or AIM: I always get the same message, incorrect username or password. Connecting to Jabber, ialso get a "insecure connection" warning before the "username or password incorrect" message.

I tried:

- checking my password (jabber and aim, both were correct)
- deactivate my internal Mac OS X firewall
- Connection to the Internet via modem, not as usual with my wireless router
- reinstall ichat using pacifist
- deleting all com.apple.ichat... plist files

What can I try to get iChat working again??
I can't remember changing anything in my systm settings.

Powerbook G4 Mac OS X (10.4.3) 15" / 1,67 Ghz / 100GB 7200rpm / 2GB DDR2 RAM

Posted on Dec 22, 2005 6:07 AM

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Answer 1

Regal909

Level 1

5 points

Dec 22, 2005 7:42 AM in response to rex-roman

I am having similar problems. My problems also started within the last ten days or so. When I launch iChat, it usually fails to connect to the AIM server due to a time out. I keep trying (quit and re-launch) and eventually I get connected. Once connected, it works fine. I am using AIM server login.oscar.aol.com.

I too have made no changes of any kind to my system other than Software Update. The last update I installed was Security Update 2005-009 on Nov 29

Anyone have any clues??? It appears like it's an AOL/AIM problem???

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Answer 2

Dec 22, 2005 12:32 PM in response to rex-roman

Hi Rex-Roman,

Is your Jabber account logging in on the secure port 5223 using SSL ?

Try changing it to port 5222.

Did you run the Combo Installer for 10.4.3 after you reinstalled iChat ?

Ralph

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Answer 3

Dec 22, 2005 12:34 PM in response to Regal909

Hi Regal909,

If thsi is a Netgear modem or a D-Link try rebooting the modem by cutting power to it for 10 secs. It will be forced to go through the Logging in to the ISP which may take a few minutes.

Ralph

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Answer 4

rex-roman Author

Level 1

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Dec 22, 2005 2:21 PM in response to rex-roman

Yes, Jabber is logging in on port 5223 using SSL, but i have still the same error message, even with port 5222.

I updated my Mac OS 10.4.2 to 10.4.3 with the built-in software-updater. But I'm not sure, if this update was a Combo Installer.

But I think, iChat still worked after updating. Later I only installed some new programs.

Roman

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Answer 5

Dec 22, 2005 2:27 PM in response to rex-roman

Hi

Was that Update before or after the reinstall ?

Ralph

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Answer 6

rex-roman Author

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Dec 22, 2005 2:44 PM in response to rex-roman

the update was before the reinstall. I only reinstalled iChat, because it didn't work.

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Answer 7

Dec 23, 2005 3:01 PM in response to rex-roman

Hi,

Copy and paste this into Terminal and then hit enter
/Applications/iChat.app/Contents/MacOS/iChat -errorLogLevel 7
It will run iChat from Terminal and create a log in the Terminal Window.

IF it has about four lines of text before saying it is running the Hardware rules check you will need to run the Combo installer again. This is because the Appand the OS will not match

Ralph

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Answer 8

Regal909

Level 1

5 points

Dec 23, 2005 3:09 PM in response to Ralph-Johns-UK

Hi, and thanks for the suggestion.
Unfortunately, no....
I'm on a LAN that is connected to the Net via a Netopia T-1 Router connecting to a full T-1 that in turn is connected directly upstream to the Net.

Hi Regal909,

If thsi is a Netgear modem or a D-Link try rebooting
the modem by cutting power to it for 10 secs. It
will be forced to go through the Logging in to the
ISP which may take a few minutes.

Ralph

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Answer 9

rex-roman Author

Level 1

0 points

Dec 24, 2005 6:29 AM in response to Ralph-Johns-UK

Hi,
here is the terminal log:

roman-powerbook:~ roman_schilling$ /Applications/iChat.app/Contents/MacOS/iChat -errorLogLevel 7
151403.904334 Loading hardware rules from hardwarerulesH264-G4.plist
151403.905071 Checking H264 hardware rules
151403.905466 Satisfied rule #4 (30:160x120)
151403.906082 setLocalUserName: Roman Schilling@192.168.1.2
151403.946630 ### NEW STATE: to: VC_INIT, from: VC_INVALID
151403.948666 ### NEW STATE: to: VC_IDLE, from: VC_INIT
151403.949141 ++++++++ confStatusMapRemoveAll
151403.949534 ( ) -- mapUserIDToSecurityInfo cleared --
151403.950146 UPnP init passed
151403.950997 NATTraversal created
151403.951938 Bandwidth based on QT prefs = 1000
151403.970344 BWD: GotBandwidth: 136770/1013029 (up/down) @[192.168.1.2:255.255.255.0]
151403.970911 BWD bandwidth: 136 kbits up, 1013 kbits down.
151403.972722 videoNetworkCapable: 0 -- 0 max participants.
151403.973345 audioNetworkCapable: 1 -- 9 max participants.
151403.973727 vcCapabilities returns: 0x0000001f
151403.973978 VCCapAudio
151403.974245 VCCapVideo
151403.974493 VCCapMultiAudio
151403.974752 VCCapMultiVideo
151403.974928 VCCapMultiAudioHost
151403.997758 UPnP Router Info:
- manufacturer [NETGEAR, Inc.]
- friendly name [Residential Gateway]
- model name [Residential Gateway]
- model desc [Residential Gateway]
151403.998507 UPnP: Begin TCPProc
151404.000898 Found 0 cameras:
151404.001553 Found 0 cameras:
151404.001857 selectCamera: returned 0
151404.067324 Microphone devices:
151404.068360 Internes Mikrofon
151404.068757 Line-In
151404.069180 M-Audio Sonica Theater
151404.070890 Selected mic: Audio (integriert) / imic
151404.071541 Found 0 cameras:
151404.071896 Found 0 cameras:
151404.072137 selectCamera: returned 0
151404.074880 Microphone devices:
151404.075545 Internes Mikrofon
151404.076607 Line-In
151404.077133 M-Audio Sonica Theater
151404.077621 Selected mic: Audio (integriert) / imic
151404.082474 Found 0 cameras:
151404.083042 Found 0 cameras:
151404.083480 selectCamera: returned 0
151404.086292 Microphone devices:
151404.086986 Internes Mikrofon
151404.087372 Line-In
151404.087771 M-Audio Sonica Theater
151404.089849 Selected mic: Audio (integriert) / imic
151631.448479 BWD: GotBandwidth: 136770/1013029 (up/down) @[192.168.1.2:255.255.255.0]
151631.448571 BWD bandwidth: 136 kbits up, 1013 kbits down.
151631.448595 videoNetworkCapable: 0 -- 0 max participants.
151631.448613 audioNetworkCapable: 1 -- 9 max participants.
151631.448717 vcCapabilities returns: 0x0000001f
151631.448752 VCCapAudio
151631.448761 VCCapVideo
151631.448768 VCCapMultiAudio
151631.448776 VCCapMultiVideo
151631.448783 VCCapMultiAudioHost
151631.465800 BWD: GotBandwidth: 136770/1013029 (up/down) @[192.168.1.2:255.255.255.0]
151631.465877 BWD bandwidth: 136 kbits up, 1013 kbits down.
151631.465892 videoNetworkCapable: 0 -- 0 max participants.
151631.465901 audioNetworkCapable: 1 -- 9 max participants.
151631.465989 vcCapabilities returns: 0x0000001f
151631.466010 VCCapAudio
151631.466018 VCCapVideo
151631.466026 VCCapMultiAudio
151631.466033 VCCapMultiVideo
151631.466041 VCCapMultiAudioHost
151631.466070 Found 0 cameras:
151631.467589 Selected microphone is Internes Mikrofon.
151631.471863 Microphone devices:
151631.472083 Internes Mikrofon
151631.472117 Line-In
151631.472236 M-Audio Sonica Theater
151631.495798 Current sound output device is M-Audio Sonica Theater
151631.498481 Speaker devices:
151631.498562 260 Audio (integriert)
151631.498587 257 M-Audio Sonica Theater
151631.499535 Found 0 cameras:
151631.835871 No camera found.
151631.837135 Selected microphone is Internes Mikrofon.
151631.838211 Microphone: callback thread: STANDARD; EXTENDED timeshare: 0; PRECEDENCE importance: 17
151631.839158 Microphone: null device thread: STANDARD; EXTENDED timeshare: 0; PRECEDENCE importance: 17
151631.847831 Selected mic: Audio (integriert) / imic
151631.849228 startPreview returned 0
151631.924154 Selected microphone is Internes Mikrofon.
151631.930915 Microphone devices:
151631.931745 Internes Mikrofon
151631.932091 Line-In
151631.946606 M-Audio Sonica Theater
151635.559007 Selected mic: Audio (integriert) / imic
151635.694841 Selected microphone is Internes Mikrofon.
151635.700400 Microphone devices:
151635.700614 Internes Mikrofon
151635.700646 Line-In
151635.700760 M-Audio Sonica Theater
151650.101918 cancelPreview returned 0

I also tried the AIM software from aim.com and got the same error message. So probably iChat is installed right and the error is somewhere in my system settings?

Thanks for your help!

Roman

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Answer 10

Dec 24, 2005 9:12 AM in response to Regal909

HI,

How are the ports opened in that modem ?

If UPnP try turning this on and Off a few times (this works for some some Netgears with the newest frimware update)

Also try this alternative login server
login.glogin.messaging.com
This has to changed in iChat > Prefernces > Accounts > Server settings fro the account in question.

Ralph

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Answer 11

Dec 24, 2005 11:08 AM in response to rex-roman

Try taking the M-Audio item of the set for the moment.

Ralph

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Answer 12

rex-roman Author

Level 1

0 points

Dec 24, 2005 11:11 AM in response to Ralph-Johns-UK

Still the same error message

Roman

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Answer 13

Dec 24, 2005 11:21 AM in response to rex-roman

Hi Roman,

Use ths FAQ to check your password and such http://discussions.apple.com/thread.jspa?threadID=121885

If you are still getting the User name and password error message go to /Users/(your account)/Library/Preferences and delete com.apple.ichat.AIM.plist

Restart iChat afterwards.

Ralph

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Answer 14

rex-roman Author

Level 1

0 points

Dec 25, 2005 5:28 AM in response to Ralph-Johns-UK

Hi Ralph,

I tried, but I still get the error message.

It could be something with my connection setup.

Roman

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Answer 15

Dec 25, 2005 12:49 PM in response to rex-roman

It could be the Netgear.

IS it using the newet Firmware ?

IS it using UPnP ?
IF so try truning the UPnP Off and On a few times.

Ralph

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