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itunes won't detect ipad 2

I've installed and re-installed the latest itunes 64bit on my win 7 machine. yet itunes will not detect it.
I've tried multiple usb cables. tried differnt usb ports yet to no avail.
every so often it will detect and let me sync but 99% of the time its an everyday battle to get my ipad to detect on itunes.

I have an iphone 4 that seems to detect fine. yet i can't figure out why ipad 2 wont detect. I've even restored my ipad 2.

I've tried everything I can think of.
I even formatted my computer, download itunes and install it on a fresh system and same problem.

I'm at my wits end. I can't understand why its so hard to detect it.

device manager sees it fine. but itunes locks up when i connect the ipad 2. if I disconnect it, itunes becomes available. Everytime I connect my ipad itunes throws a fit and becomes unusable for like 5 min, a very long pause as it thinks about something.


anyone have a workaround for this?

I went to the apple store and a tech there told me, buy a mac, that will sole your problem....seriously?
then he said or uninstall and reinstall. which I've done several times, that does not fix the problem.

Intel i7Core 965, Windows 7

Posted on Mar 19, 2011 3:56 PM

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121 replies

Mar 25, 2011 10:58 PM in response to ninja_pimp

So glad I stumbled on this particular post. And unfortunate that no seems to have a solution. I have the EXACT same symptoms: brought back an iPad 2 tonight, and it took me about 10 times to connect/disconnect the USB cable, change port on the PC, change the USB cable, rset the iPad, etc, before iTunes would see it. The PC recognizes it fine, but iTunes freezes until I disconnect the USB cable. Very annoying.

I've also tried starting iTunes before and after connecting the iPad 2, to see if it would make a diff.

I was able earlier tonight to have it recognized, to sync everything up. But now it's acting up again.

PC runs the latest iTunes 10.2.1, iPad is now on the latest 4.3.1, and the PC as well as iTunes sees the iPhone 4 fine everytime, and runs smoothly otherwise for everything. I do believe the 'handshake' between iPad 2 -> iTunes is somewhat not working.

[ADDITONAL COMMENT] Forgot to mention: I had a iPad 1 before, and it was also working fine every time.

Message was edited by: canbbb

Mar 26, 2011 4:20 PM in response to ninja_pimp

I had the same problem.

Got a brand new Ipad 2

It wouldn't sync with my Lenovo T410 Win7 x64.

It would sync with my Dell Xps Desktop Win7 x64

Problem is I use my laptop all over the world, since that's my business issued computer, so it's where all my contacts and stuff are that I need on a daily basis.

I upgraded the laptop to iTunes 10.2.1.1 and upgraded the iPad to 4.3.1.

I called Apple Support, spent over an hour on the phone with them. They referred me to my local apple store. I went into the Apple store ... spent an hour there ... and nothing. So they ordered me a replacement and told me they'd call me in a few days.

I got home and decided to keep messing with it. I disabled my antivirus/firewall (kaspersky) and all of a sudden, it flawlessly syncs.

Mar 27, 2011 6:08 AM in response to ninja_pimp

I am running into the exact same problem with my friend's iPad 2. Her windows 7 machine can detect my iPhone 4 just fine, but her iPad 2 doesn't show up even after I disabled both windows firewall and Microsoft security essentials (the only protections on the computer) and reinstalled iTunes. The iPad shows as not charging from the minute the computer boots up until windows is logged in, at which the iPad just acts as if no cable is connected (meaning it just says the battery percentage instead of Not Charging), but the iPad shows p in device manager as an unknown device. However, it doesn't show up as a digital camera like the iPhone. Please help!

Mar 27, 2011 5:57 PM in response to ninja_pimp

Same here, got on Friday my iPad 2. It gets detected and works fine with my Work PC that runs Windows XP but my home PC with Vista will not detect it. It brings up all my other Apple devices, iPhone 3GS, iPhone 4, iPod Nano only my new toy is dead meat... I am very disappointed about this and Apple needs to pay attention to this issue that seems to spread!

Mar 27, 2011 6:54 PM in response to ninja_pimp

This is a long shot maybe but, how many people are having the problem after the pc is coming out of hibernation or standby?
I think maybe the USB driver is not waking up correctly.
I found a setting in control panel to tell my USB ports to not hibernate and so far it might be working.
Have to try a few more times though.

Mar 28, 2011 8:10 AM in response to Jaoros

Same issue as all above

@Jaoros: Fresh startup makes no difference. Turned on my PC after being shutdown for a week (I was on vacation.) After booting, I synced my iPhone 3GS, caught the iOS upgrade, disabled virus software (from previous issues w/ iOS upgrades), and installed it. I then attempted to sync my iPad 2 in order to upgrade the iOS...to no avail.

itunes won't detect ipad 2

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