4 Replies Latest reply: Mar 26, 2011 11:43 AM by JJ73
Kryn Sporry Level 1 Level 1 (0 points)
When I click on the "Apps" link in the left menu bar in iTunes, iTunes indicates that there are "15 updates available" on the bottom of the page. When I click that link, I get the message that "no updates are currently available. To check for updates for another account, sign in with that account."

When I click on "store>check for available downloads" it comes up with the message "all purchases have been downloaded for this account... "

Does this imply that some apps on my iTunes were added with another account, and that I should first switch to the other account for the updates?
If this is the case, how can I identify which apps require updating, so I can remove them and reinstall them using my normal account?

iTunes 10.something.latest, Mac OS X (10.6.6)
  • Jolly Giant Level 7 Level 7 (25,440 points)
    Kryn Sporry wrote:
    Does this imply that some apps on my iTunes were added with another account, and that I should first switch to the other account for the updates?


    yes.

    If this is the case, how can I identify which apps require updating, so I can remove them and reinstall them using my normal account?


    if you +get info+ on an app and go to the summary page, you will see which account was used to purchase the app.
  • JJ73 Level 1 Level 1 (0 points)
    I have the same problem. I have 3 paid apps to update, but when I login with the account specified in the info, the number of updates goes to 0 ... even though I know that I have have 3 older version apps. Is there any way to trigger these apps to update even if the system does not identify them as requiring an update? I have tried via iTunes and my iPhone (3GS with iOS 4.3.1).

    Thanks of your help in advance!
  • Jolly Giant Level 7 Level 7 (25,440 points)
    JJ73 wrote:
    Is there any way to trigger these apps to update even if the system does not identify them as requiring an update?


    i'm not sure, to be honest.

    but, if you're still using that account, you could delete the problem apps from iTunes, then redownload them free of charge.

    _*How to redownload purchased apps from the App Store*_
  • JJ73 Level 1 Level 1 (0 points)
    Thanks for your swift response. Unfortunately, I do not get the message that I have already purchased the item and I can download it for free. It started downloading the new version, so I had to stop and delete it. I guess I need to continue my investigation ...