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cannot update apps in iTunes

2025 Views 4 Replies Latest reply: Mar 26, 2011 11:43 AM by JJ73 RSS
Kryn Sporry Level 1 Level 1 (0 points)
Currently Being Moderated
Mar 20, 2011 4:07 PM
When I click on the "Apps" link in the left menu bar in iTunes, iTunes indicates that there are "15 updates available" on the bottom of the page. When I click that link, I get the message that "no updates are currently available. To check for updates for another account, sign in with that account."

When I click on "store>check for available downloads" it comes up with the message "all purchases have been downloaded for this account... "

Does this imply that some apps on my iTunes were added with another account, and that I should first switch to the other account for the updates?
If this is the case, how can I identify which apps require updating, so I can remove them and reinstall them using my normal account?
iTunes 10.something.latest, Mac OS X (10.6.6)
  • Jolly Giant Level 7 Level 7 (25,430 points)
    Currently Being Moderated
    Mar 21, 2011 12:04 AM (in response to Kryn Sporry)
    Kryn Sporry wrote:
    Does this imply that some apps on my iTunes were added with another account, and that I should first switch to the other account for the updates?


    yes.

    If this is the case, how can I identify which apps require updating, so I can remove them and reinstall them using my normal account?


    if you +get info+ on an app and go to the summary page, you will see which account was used to purchase the app.
    27"iMac11,1/2,8GHz/12GB/i715"MBP3,1/2,4GHz/4GBMini3,1/2.26GHz/2GB, Mac OS X (10.6.6), TC 'sim-d' 500 GBAEBSn2x AX (b/g)ATV 40 GBTouch 2G iOS 4iPad wifi 16 GB
  • JJ73 Calculating status...
    Currently Being Moderated
    Mar 26, 2011 2:31 AM (in response to Jolly Giant)
    I have the same problem. I have 3 paid apps to update, but when I login with the account specified in the info, the number of updates goes to 0 ... even though I know that I have have 3 older version apps. Is there any way to trigger these apps to update even if the system does not identify them as requiring an update? I have tried via iTunes and my iPhone (3GS with iOS 4.3.1).

    Thanks of your help in advance!
    iMac 27"
  • Jolly Giant Level 7 Level 7 (25,430 points)
    Currently Being Moderated
    Mar 26, 2011 2:43 AM (in response to JJ73)
    JJ73 wrote:
    Is there any way to trigger these apps to update even if the system does not identify them as requiring an update?


    i'm not sure, to be honest.

    but, if you're still using that account, you could delete the problem apps from iTunes, then redownload them free of charge.

    _*How to redownload purchased apps from the App Store*_
    27"iMac11,1/2,8GHz/12GB/i715"MBP3,1/2,4GHz/4GBMini3,1/2.26GHz/2GB, Mac OS X (10.6.6), TC 'sim-d' 500 GBAEBSn2x AX (b/g)ATV 40 GBTouch 2G iOS 4iPad wifi 16 GB
  • JJ73 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 26, 2011 11:43 AM (in response to Jolly Giant)
    Thanks for your swift response. Unfortunately, I do not get the message that I have already purchased the item and I can download it for free. It started downloading the new version, so I had to stop and delete it. I guess I need to continue my investigation ...
    iMac 27"

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