4 Replies Latest reply: Apr 22, 2011 8:48 AM by J-Go1
Thundercus Level 1 (0 points)
Every time I try to download the update, it completes them update, but then says that my network connection has timed out. I have no idea how to get the update to finish completely and install to my iPad.

Help would be appreciated.

iOS 4
  • Thundercus Level 1 (0 points)
    More specifically, when it says:
    "iPad Software Update (processing file)"
    I get a pop up saying:
    "*There was a problem downloading the software for the iPad "iPad". The network connection timed out*. Make sure your network settings are correct and your network connection is active, or try again a later."

    And I've tried again later. Didn't work.
  • nick101 Level 5 (5,020 points)
    Most commonly, this is caused by anti-virus or a software firewall on your desktop interfering with the download.

    If you run either or both, try disabling them; if not, or if that doesn't work, download the update file from the link below and use the downloaded file to install the new version.

    Connect the iPad, and hold the Alt/Option key (Mac) or Shift key (Windows) while clicking the Update or Restore button. You'll get a dialog allowing you to select the downloaded file

  • Mike_DownUnder Level 1 (0 points)
    Edit: The person above beat me to it

    You might also need an active Internet connection during the actual update process so the update can be verified. Without this, it can also fail to update.

    Message was edited by: Mike_DownUnder
  • J-Go1 Level 1 (0 points)

    I had the exact same problem.  I was clicking the download and update button which would give me the message you received.  It worked when I clicked download (only the download button) and let it download.  After that, I reconnected my iPad to the computer , clicked update, and it automatically extracted the download and did the update.  You may already have this solved on yours but maybe others can benefit.  I found this while looking for answers to get mine to update.