Previous 1 2 3 Next 35 Replies Latest reply: Jul 14, 2015 7:14 AM by KabirNoor
iPhotoStuff 2 Level 1 (25 points)
Long story short, the bluetooth software in my OS is messed up. Any idea how I can uninstall/reinstall it without doing a COMPLETE OS install? I'm tired of deleting the bluetooth prefs and restarting to fix the issue and having two keyboards (one BT, the other wired) on my desk every day to swap out when my BT fails. My beach ball of death is spinning right now as we speak after trying JUST to select the dropdown from my menu bar.

Any help to easily reinstall the software would be greatly appreciated.

8 core Nehalem Mac Pro. 12gb RAM., Mac OS X (10.6.2), 20 Cinema, 23 Cinema, Apple T.V., iPhone, iPod, Nano, MacBook
  • Barry Hemphill Level 8 (37,320 points)
    Hello i:

    There is no "easy" way to reinstall components of OS X. I strongly suggest you reinstall OS X 10.6 (from your software install DVD) and then run software update. I that way, you will be relatively sure that whatever is causing your problem (if it is software-related) will be addressed. The reinstall will leave all of your own programs and data intact. Be sure to have a good backup before you do anything.

  • X423424X Level 6 (14,215 points)
    Before you go through the ritual of reinstalling the entire system just try to do a "factory reset" of your bluetooth environment. To do this you need to run the Bluetooth Explorer which is a utility installed as part of XCode.

    1. Launch Bluetooth Explorer.
    2. Select the "Modify Software & Device Configuration" from the Utilities menu.
    3. Keep the first 4 checkboxes checked (one will say "Full factory reset").
    4. Click "Perform actions" button (lower right of window).
    5. Reboot (possibly the Reboot NOW button will work, if not just do a normal reboot).

    Hopefully that will clear your problem(s) so you can re-pair your bluetooth devices.

    Good luck.
  • Andre Seesink Level 1 (5 points)

    I was looking for ages for an answer like this!

    This one worked for me. I had a Belkin mini bluetooth adapter that did not work in my Mac Pro 2007.

    After using the Bluetooth explorer, everything works now!



  • exferraris Level 1 (0 points)

    I'm having the same problem.  Where is the Bluetooth Explorer found?

  • X423424X Level 6 (14,215 points)

    I said above it's installed with Xcode.  Of course that was the latest Xoce at the time.  Not sure if it's part of the latest xcode since I don't use lion.  But why would they remove it?  If things haven't changed it's in the directory,



  • exferraris Level 1 (0 points)

    I didn't know what xcode was.  Didn't realize it was a separate application for developers; DLing it currently. Lion blows, stay away.

  • X423424X Level 6 (14,215 points)

    As far as I am concerned everything after 10.6.5 "blows" (to use your word).

  • Jim Ratliff Level 1 (5 points)

    X423424X: Your suggestion totally solved my problem. It was a lifesaver. Many thanks for taking the time to contribute your knowledge on this. I would never have known about Bluetooth Explorer or how to use it otherwise.

  • X423424X Level 6 (14,215 points)

    Your welcome. 


    For future reference to anyone reading this and this thread, if you are using Lion, it would be nice to know if my above instructions are equally applicable to the version of Xcode for Lion.  Since I am not (and have no current intentions of) running Lion I don't know if Bluetooth Explorer even exists in the Lion version of Xcode or has the same interface if it does.  Thanks in advance.

  • Bill Cheeseman Level 1 (0 points)

    Bluetooth Explorer is still there in Lion and Xcode 4.1. But it did NOT fix my magic trackpad's jumping cursor.

  • cheeseb Level 1 (20 points)
    Bluetooth Explorer is still there in Lion and Xcode 4.1. But it did NOT fix my magic trackpad's jumping cursor.

    I'm happy to say that I need to correct this. Although the magic trackpad pointer was still jumping around initially after using Bluetooth Explorer, for a couple of days now it has been fine.

  • rr224999 Level 1 (0 points)

    this fixed my problem with bluetooth on Lion. i was *thisclose* to going to the apple store and having them check it out. thanks for your help, really appreciate it.


    as an fyi: my problem was that my Jawbone Jambox would connect to my macbook pro and within 5 seconds disconnect via bluetooth. removed all devices and readded them, even called Jawbone and they were stumped. following your instructions is what finally fixed my issue

  • jon127 Level 1 (0 points)

    After hours and weeks of bluetooth pain, and almost giving up on a dongle that would not work on my 2008 mac pro I finally have solved the problem using Bluetooth explorer with Xcode for lion.


    I was ready to disconnect the BT board and drill holes to add an external antenna, but tthis is an elegant, cheap and very simple solution.


    Huge thanks to X423424X. You are my hero!

  • dogsnack Level 1 (125 points)

    I too have lost my bt but do not know what the Xcode is or where the directory is to do a reset. Could someone  explain for non fluent Mac person? Thank you

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