10.6.7 Freezes when attempting to run iTunes 10.2.1

Question

10.6.7 Freezes when attempting to run iTunes 10.2.1

I have just updated to 10.6.7 all Apps (e.g. Mail, Safari, Parallels) tried so far work fine except iTunes. Every time I run iTunes 10.2.1 I get as far as the window displaying correctly then within 20secs the machine freezes and is unresponsive to anything other than a forced shutdown via the power button. I have fixed disk permissions with the same result.

Anyone else experiencing the same? Any suggestions as to a fix?

MacBook Air, Other OS, iTunes 10.2.1

Posted on Mar 21, 2011 2:59 PM

Reply

Answer 1

baltwo

Level 9

62,362 points

Mar 21, 2011 3:19 PM in response to Leslie Bonney

Nope, works here w/o issues. Download and reinstall iTunes: http://support.apple.com/kb/DL1103

Reply

Answer 2

Mar 21, 2011 4:03 PM in response to Leslie Bonney

I have the same issue.

Reply

Answer 3

Mar 21, 2011 4:20 PM in response to GuyCrouchback

I have the same issue and have had it on the beta as well. My fix involved reinstalling snow leopard from the usb drive that came with my air and upgrading back to 10.6.6. I took this final release of 10.6.7 and upgraded expecting to not have the issue again and sure enough, the issue came back.

I'm running on the newest macbook air 13" with the 256gb SSD and 4GB ram. 2.13 GHz processor.

Steps taken (in no specific order):
smc reset
pram reset
both a manual and automatic itunes removal (using cleammymac) and reinstall
permissions repair
disk repair
starting in safe mode (still froze in safe mode)
rebuilding my itunes library

There is obviously a bug in 10.6.7 as 10.6.6 brought everything back to working for me earlier and now an upgrade back to 10.6.7 reintroduced the problem.

Reply

Answer 4

Mar 21, 2011 4:26 PM in response to ericsondr

hmm, the three responses are all Air users so far. I'd be interested to know if they are similarly speced machines...

Reply

Answer 5

Mar 21, 2011 4:31 PM in response to baltwo

Tried reinstalling iTunes with no luck.

Early days but from the replies so far it seems to be a MacBook Air problem

Reply

Answer 6

Mar 21, 2011 4:35 PM in response to ericsondr

Same problem. Exact same configuration.

Reply

Answer 7

baltwo

Level 9

62,362 points

Mar 21, 2011 4:36 PM in response to ericsondr

Interestingly, I didn't see it mentioned in the seed forums. I don't have an MBA, so don't know what to tell you, except to file a BR.

Reply

Answer 8

baltwo

Level 9

62,362 points

Mar 21, 2011 4:38 PM in response to Leslie Bonney

Revert back to your 10.6.6 bootable backup/clone or Time Machine backup, update iTunes, and then update to 10.6.7. As noted above, I don't have an MBA to test on.

Reply

Answer 9

Mar 21, 2011 4:39 PM in response to Leslie Bonney

Same problem here. My MBA freezes a few seconds after starting iTunes.

Reply

Answer 10

chrx

Level 1

0 points

Mar 21, 2011 4:49 PM in response to Leslie Bonney

Same issue here, Late 2010 Macbook Air 4gb memory 256 SSD

Reply

Answer 11

baltwo

Level 9

62,362 points

Mar 21, 2011 4:53 PM in response to chrx

Piling on won't help anyone. Try the recommended fixes and see if that fixes the issue.

Reply

Answer 12

Mar 21, 2011 5:09 PM in response to baltwo

I'll try but as I was already running the latest iTunes version before I updated to 10.6.7 I can't see how returning to the exact same state as I was before applying 10.6.7 will help. But one can try.

Reply

Answer 13

Mar 21, 2011 5:10 PM in response to baltwo

I'll try but as I was already running the latest iTunes version before I updated to 10.6.7 I can't see how returning to the exact same state as I was before applying 10.6.7 will help. But one can try.

Reply

Answer 14

baltwo

Level 9

62,362 points

Mar 21, 2011 5:18 PM in response to Leslie Bonney

It's a check to ensure that you can reinstall iTunes 10.2.1 in 10.6.6, since you can't in 10.6.7. Then, try installing the 10.6.7 COMBO update. If that also breaks iTunes, then if you want to report this issue to Apple's engineering, send a bug report or an enhancement request via its Bug Reporter system. To do this, join the Mac Developer Program—it's free and available for all Mac users and gets you a look at some development software. Since you already have an Apple username/ID, use that. Once a member, go to Apple BugReporter and file your bug report or enhancement request. The nice thing with this procedure is that you get a response and a follow-up number; thus, starting a dialog with engineering.

Reply

Answer 15

Mar 21, 2011 5:41 PM in response to baltwo

Baltwo - thanks so much for taking the time to help. I had tried your recommendation in the previous dev release and it didn't work. I won't be able to again until this weekend but my gut is telling me that it isn't going to change anything based on the struggle I've had with it already. I'll report back though.

Message was edited by: ericsondr

Reply