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10.6.7 Freezes when attempting to run iTunes 10.2.1

61567 Views 250 Replies Latest reply: Sep 21, 2011 8:42 AM by Bob Howard RSS
  • Sir Wetzel Level 1 Level 1 (45 points)
    From the looks of all the posts, it seems it's a MacBook Air related issue with iTunes. I can't test it myself at the moment, as my External Hardrive is currently disconnected.
    MacBook Pro (Late-2009), Mac OS X (10.6.7), Intel Core 2 Duo @ 2.26GHz, 3GB DDR3 RAM, NVIDIA GeForce 9400M, 160GB Hardrive
  • b dizzle fizzle Calculating status...
    I'll pile in - same problem. I'll try to do a clean start up / shut down / start up to see if that helps, but I'm waiting for Time Machine to finish backing up my drive (I'm nervous now).

    And, yes, like so many here, I'm running a new MBA, 2.13 GHz, 4 GB RAM, 256 GB SSD.

    I just got an iPad 2 and really need to sync it.
    13" MacBook Air 2.13GHz, 13" MacBook Pro, Intel iMac 3.06 GHz C2D, Mac OS X (10.6.7), iPhone 4, iPad 2
  • b dizzle fizzle Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 22, 2011 2:23 AM (in response to baltwo)
    baltwo, actually, piling on does help as it gives more insight into the size of the issue, what systems seem to be impacted, and some of the people piling on may spark a new idea to try to solve it. It also gives Apple more of a heads up that this isn't an isolated issue that one or two people are having.

    Lastly, I doubt Apple wants regular users signing up for ADC just to send in bug reports.
    13" MacBook Air 2.13GHz, 13" MacBook Pro, Intel iMac 3.06GHz C2D, Mac OS X (10.6.7), iPhone 4, iPad 2
  • b dizzle fizzle Level 1 Level 1 (0 points)
    I think I got mine working again, but not by anything anyone mentioned before, so I hope this helps:
    1. Trash all iTunes preferences from /users/Your Name/Library/Preferences (I typed iTunes into the search bar, and deleted everything - I know that's overkill, but a lot of it was from prior years, so it wasn't bad to clean up anyway).

    2. Trash iTunes Library Genius.itdb from users/Your Name/Music/iTunes. I saw this in another thread about iTunes 10 freezing (but not taking the machine down, like we seem to experience).

    3. Launch iTunes, accept the EULA, and then quit almost as soon as it launches into the main window. This seems to be the trick as I got freezes when I didn't include this step. iTunes took a long time to finally quit (the window went away, but the Dock icon stayed lit for a while)

    4. Relaunch iTunes, and immediately close the side bar. iTunes went through analyzing, updating and communicating with Apple about Genius.

    That did it. I'm listening to music right now. Let's hope it holds up.
    13" MacBook Air 2.13GHz, 13" MacBook Pro, Intel iMac 3.06GHz C2D, Mac OS X (10.6.7), iPhone 4, iPad 2
  • aviya Calculating status...
    Same MacBook Air config - same issue upon first updating - but the second restart also fixed the issue for me.

    Unusual - but fixed!!
    MacBook Air 13" 2.13 Ghz, Mac OS X (10.6.7), MacBook Pro 13", iPad, iPhone 4
  • nickhono Calculating status...
    Same problem, I have the late 2010 MacBook Air 13" model with 4GB RAM; what's worse is even a manual restart hasn't fixed the freeze for me!
    MacBook Air 13" (Late 2010), Mac OS X (10.6.7), 4GB RAM
  • laurentivan Calculating status...
    Currently Being Moderated
    Mar 22, 2011 5:35 AM (in response to nickhono)
    Same problem, same MacBook Air 13" 2GB.
    Manual restart does not solve the problem here.
    Macbook, Mac OS X (10.5)
  • Daij-Djan Calculating status...
    same here

    mba 13" late 2010 + itunes 10.1.2 = freeze

    Message was edited by: Daij-Djan
    MBP 2,3Ghz, Mac OS X (10.6.7)
  • laurentivan Level 1 Level 1 (0 points)
    Solve the problem by doing that (as partly explained in a previous post):
    "Trash iTunes Library Genius.itdb from users/Your Name/Music/iTunes"

    I hope I have not destroy my Genious functionality ?
    Macbook, Mac OS X (10.5)
  • b dizzle fizzle Level 1 Level 1 (0 points)
    1. This is your stored Genius info, and it will rebuild itself when you start up iTunes again (I mentioned that in my steps). Genius is working for me after the rebuild, so you should be fine. If you had existing Genius playlists, they may be gone, but I don't know as I never saved any.

    2. I would rather have a working computer with a Genius-less iTunes than a frozen computer I can't use at all, so I wasn't worried about losing Genius as a risk. You should have Genius working just fine afterward, though. What you should do (and what I did was) rather than just deleting the file, move it to your deskptop. Restart your computer. Then relaunch iTunes. That way, you still have the file as a back up.
    13" MacBook Air 2.13GHz, 13" MacBook Pro, Intel iMac 3.06GHz C2D, Mac OS X (10.6.7), iPhone 4, iPad 2
  • JamesBertin Calculating status...
    I have the same issue (MacBook 2008 Aluminum) and have tried the double reboot with no success. The fix for me was sending "iTunes Library Genius.itdb" to the trash.

    Message was edited by: JamesBertin
    MacBook Aluminum Unibody (Late 2008), Mac OS X (10.6.7)
  • b dizzle fizzle Level 1 Level 1 (0 points)
    Glad to see my fix is working for people (other than me)
    13" MacBook Air 2.13GHz, 13" MacBook Pro, Intel iMac 3.06GHz C2D, Mac OS X (10.6.7), iPhone 4, iPad 2
  • baltwo Level 9 Level 9 (59,180 points)
    I doubt Apple wants regular users signing up for ADC just to send in bug reports.

    LOL. I've been recommending that route for years and no one from Apple's ever told me that. Maybe you know something that I don't. If so, cite your references. For others, File away and awaken the engineering staff.
    27" iMac i7 12 GB RAM, Mac OS X (10.6.6), G4 450 MP GB 1.5 GB RAM w/(10.5.8/10.4.11/9.2.2)
  • A A P L Level 7 Level 7 (21,730 points)
    Currently Being Moderated
    Mar 22, 2011 12:37 PM (in response to baltwo)
    He's right, BT.
    "Regular users" won't. Users that care to do more than gripe in a forum do.
    Users that want to help others and Apple put out a better product. But you know in the end, it's easier to go online and whine than do something...

    baltwo wrote:
    I doubt Apple wants regular users signing up for ADC just to send in bug reports.

    LOL. I've been recommending that route for years and no one from Apple's ever told me that. Maybe you know something that I don't. If so, cite your references. For others, File away and awaken the engineering staff.
     MBP  Mac Pro  Touch  iPhone 4  iPad, Mac OS X (10.6.6),  AAA™ 
  • b dizzle fizzle Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 22, 2011 2:11 PM (in response to baltwo)
    Well, I have no more references than you do.

    I'm merely using a bit of rational logic. First, the terms of ADC membership imply its purpose being a community for developers, and the D in ADC stands for Developer not Consumer. Then they also run these support forums for this sort of posting activity, again lending to the notion that the ADC forums aren't for regular users. Lastly, users commenting about iTunes and OS X in the ADC forums who aren't developing to gripe about software that people in ADC don't develop ruining their computers (iTunes and Mac OS X). None of that means Apple will yell at you for doing so, but it also doesn't mean it's their intention. As a forum admin, I deal with posts going in the wrong place - not the end of the world, but it lends to content needing to be moved or causing confusion as it's off topic/purpose from the thread or forum - much like this chain is now doing, ironically.

    But, what do I know. I don't have references to cite. I'm sure you're about to cite yours shortly, right?
    13" MacBook Air 2.13GHz, 13" MacBook Pro, Intel iMac 3.06GHz C2D, Mac OS X (10.6.7), iPhone 4, iPad 2
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