FACETIME keeps freezing & dropping....

Ever since this last update for the iPhone4 my FaceTime has been freezing in the middle of conversations and then just dropping completely....

another issue.... sometimes when I call people the screen goes black and they cant see me at all..?

it was working fine before the update....idk what happened...

anyone else having this issue?

MacBook Pro, Mac OS X (10.6.6)

Posted on Mar 21, 2011 9:04 PM

Reply
13 replies

Mar 28, 2011 9:05 AM in response to Konstantine00X

I am having exactly the same problem and have posted a question under wi-fi but no answers as yet...maybe it's the wrong place to put it but my iPhone keeps telling me the connection to wi-fi has been lost and yet as soon as I go to Settings my connection to wifi is usually (but not always) restored immediately, so its not a signal issue. BUt for me the problem was there too before I "upgraded" the iPhone 4 software. It's just worse now since I did the upgrade, so much so that using FaceTime is no longer the fun it was! If you find or hear of a solution please let me know thanks.

Apr 27, 2011 1:23 PM in response to Konstantine00X

Mine isnt dropping wifi but here is what I posted:


I am having the same problem with My iPad2 white 16gig Wifi only. Im using a new Airport Extreme Dual band router on a 5 mbit down 1 mbit up connection. My friend I am calling is using an iPhone 4 and has a Dual Band Time Capsule with the same network speed. If I call him or he calls me and I use My Mac mini (2.53 Ghz) the call is fine and we can chat all day but as soon as I try and use my iPad 2 the call will drop out after about 30 seconds. I am a Tech for a living and have tried all kinds of network settings to get this working on the iPad 2 but to no avail. Please, Apple, an update to fix FaceTime on the iPad 2 would be very nice. Thanks.


I know I have more than enough bandwidth and that my router is functioning fine. There is a glitch in FaceTime but knowing Apple it wont be too long until all is well.

Aug 28, 2012 12:23 PM in response to Konstantine00X

I have been plagued by the same issue for quite a while now. I "think" I have got it solved - well, I'm 99% sure I have) and it seems to be down to my router.


I have FaceTime on my Mac, my iPad 2 and my iPhone 4s.

My wife has it on her iPhone 4 and her iPad 2


We have been trying to use it ever since iOS 5 came out. It freezes intermittently and I always thought it was down to bandwidth.


Have tried different routers, different connections and pretty much every connotation available to me.

I kind of assumed FT was just "buggy" and not fit for purpose, but others were telling it worked fine.


I'm on a 100mb connection, so I know it's not bandwidth. I have tried different MTU settings, etc, but still lock ups.

Had one conversation with my brother recently, to my overseas "home", and it worked perfectly.


So now I know it works, I have tried other calls - to my house. Everything dies at various intervals. Sometimes it last 3-4 mins, others it lasts 10 before locking up - the other end can see me, or vice versa and hear but the other end hears nothing or a frozen screen.


Talking to my son just now, we had the same problem, but I happened to be looking at the firewall log at the time.

The call started to lock up - it was almost a mobile phone commercial "can you hear me now?"


Unchecked the DoS setting for udp_flood on the router and the call resumed perfectly.

Carried on the call for half an hour and no problems.


Since that setting has been unchecked I have had no issues with FaceTime.

The setting was at 150 packets per second and then blocked it for 10 secs.


Leaving it off cures it, but I am sure that fine-tuning would allow it back on to prevent DoS but still allow FaceTime to work.


I don't normally post to forums, but since this had frustrated me for over a year now, I hope it may solve it for others suffering the same issue.

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FACETIME keeps freezing & dropping....

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