2767 Views 4 Replies Latest reply: Mar 23, 2011 7:08 AM by papascrote
Currently Being ModeratedMar 22, 2011 5:45 AM (in response to papascrote)When they gave you the new sim card was it just a regular one? Or the 3g one? I'm not sure if AT&T offers them - Tmobile does. And that fixed my issues with connectivity.
Do you still get a phone signal?Mac OS X (10.6.7)
Currently Being ModeratedMar 22, 2011 6:09 AM (in response to papascrote)So you are saying that it used to work in your house but now it doesn't? I had that issue in December but it turned out to be a tower issue. Inside my home it didn't work, well it did but it would go on and off (reception) but when I go outside it works just fine. The fact that I have never had this issue inside my house before, even when I had a Moto razr, iphone 3G and 3G S did not happen. But now it works inside the house as it was a tower issue and has been fixed. So it may be a tower issue at your place. I have done a few things when it happened. Go to the AT&T store, get new sim card. If no fix, took it to the apple store. Ended up getting replaced, even the replaced one did that, but I just lived with it and one day it was working again.
AT&T has an app called "Mark the Spot" you can use that the pinpoint your location, and it will fill out the form and send it to AT&T for any issues that your nearest tower may have.HP Pavilion DV2812tx, HP DV4-1504tx, Windows 7, iPod Hi-Fi, iPhone 4 32 GB Black
Currently Being ModeratedMar 22, 2011 7:14 AM (in response to Kwopau)Thanks for replies.
I have 4-5 bar signal strength inside home - but no connectivity to server from a point 5 miles from home. Beyond that point everything works fineperfect. iPhone 3 phones work perfect everywhere - including house.
Last time it ended up being an issue with a local tower - which was only discovered after spending several hours on phone with technical support, returning phone to Apple for new one - no fix - spending another couple hours with technical support with advice to get a new SIM card from AT&T - no fix - reset phone to factory settings - no fix - and then finally being advised by upper level tech support that " yea - it looks as if we have an open work order on a tower in your area that might be the issue." They were able to advise that the tower work was scheduled to be fixed in a couple of days - which is was & everything worked fine. AT&T did pinpoint my exact location by address & initially determined the signal strength was STRONG in my area - which was initially true. Until last week and same issue.
Can't imagine that I am the only iPhone 4 user in this area - but AT&T advises
that I am the first call from this area to report a server connection problem. They reviewed my previous call in history & noted the tower problem - but first line technical support does not show any tower issues & they want to try & trouble shoot again & if that fails will transfer me to advacned technical support. Given the last episode & end result, it would be nice if they could just come out & say it is a tower issue instead of wasting hours trying to fix again.
Currently Being ModeratedMar 23, 2011 7:08 AM (in response to papascrote)For what it's worth, started having server connection issues at locations that used to work fine. Still lost all connectivity at exact same spot 5 miles from home last night - BUT this morning everything up and running fine - even at house. Never had call back from AT&T technical support last night as they had indicated upon my initial call - but previous promises by them to call me to follow up never happened either so not surprised.
Just wish I could get a direct answer from AT&T on why this occurs as this was second time that I was unablre to connect to server at exact 5 mile distance from my house. Both times it lasted around a week before all service restored.
Thanks for input all.