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Unable to Connect to Server

2767 Views 4 Replies Latest reply: Mar 23, 2011 7:08 AM by papascrote RSS
papascrote Calculating status...
Currently Being Moderated
Mar 22, 2011 5:33 AM
After about 3 weeks of perfect service with the iPhone 4, I began to receive an error message about 5 miles from my home that unable to connect to server. Would be listening to satellite radio and would get a seaching for the signal message. Had no network service at home - thus no email, internet, etc. However, the three iPhone 3's in my household had PERFECT connection to server.
Phone works perfect once I get to work or beyond the 5 mile zone from my house.

Contacted Customer Support & they advised to return the phone as within the 30 day exchange period - which I did. Apple diagnosed & noted numerous server connection issues & replaced the phone no questions asked.

On the way home with new phone, lost service at the exact same location. Contacted Customer Support & was advised to take phone to Corporate AT&T Store to have them replace SIM card - which they did. On the way home - with new phone and new SIM card - lost service at the exact same location.

Contacted AT&T and was advised no reported service connection issues in my area. However, after being transferred up the chain of command several levels, was advised that they did in fact have an issue with a tower in my area which might be causing the loss of singnal & inability to connect to the server. Repairs were expected to be completed in several days - which they were and my service was restored.

Until this past week - began experiencing the same issue of not being able to connect to the server in the same area as before. Family from out of state vistited with two iPhone 4's and they were not able to connect to server - yet the iPhone 3's continued to work fine. Contacted AT&T this morning and was advised no reported problems with service in my zip code area.

Any input or comments would be most appreciated. Not a tech expert but can't undersatnd why phone works perfect 5 miles & beyond from my house - yet I lose abilty to connect to server when I approach this zone on way home.
iPhone 4
  • Rennel Lyon Read Calculating status...
    Currently Being Moderated
    Mar 22, 2011 5:45 AM (in response to papascrote)
    When they gave you the new sim card was it just a regular one? Or the 3g one? I'm not sure if AT&T offers them - Tmobile does. And that fixed my issues with connectivity.

    Do you still get a phone signal?
    Mac OS X (10.6.7)
  • Kwopau Level 4 Level 4 (1,725 points)
    Currently Being Moderated
    Mar 22, 2011 6:09 AM (in response to papascrote)
    So you are saying that it used to work in your house but now it doesn't? I had that issue in December but it turned out to be a tower issue. Inside my home it didn't work, well it did but it would go on and off (reception) but when I go outside it works just fine. The fact that I have never had this issue inside my house before, even when I had a Moto razr, iphone 3G and 3G S did not happen. But now it works inside the house as it was a tower issue and has been fixed. So it may be a tower issue at your place. I have done a few things when it happened. Go to the AT&T store, get new sim card. If no fix, took it to the apple store. Ended up getting replaced, even the replaced one did that, but I just lived with it and one day it was working again.

    AT&T has an app called "Mark the Spot" you can use that the pinpoint your location, and it will fill out the form and send it to AT&T for any issues that your nearest tower may have.
    HP Pavilion DV2812tx, HP DV4-1504tx, Windows 7, iPod Hi-Fi, iPhone 4 32 GB Black


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