Been charged twice for the same app

Question

Level 1

45 points

Been charged twice for the same app

Hi all..

I know your all gonna say that it is not possible to be charged for the same app twice but I think I have been charged.

Let me explain.

I own an iPhone 4 and purchased Airport Mania @ 59p (uk price) and did this 17/07/2010 and I can see this in my purchase history.

I then bought an iPad over the weekend and I wanted to install the same game.

So searched for airport mania (didn't press the HD versions or made for iPad) and it showed the price of 59p nothing popped up saying I had bought this before..

But.....

This morningI log into my acc and I have an email saying I have been charged for the app and it is showing as 59p.

So I then installed another app I had bought sometime ago "RoadTrip" which calculates your fuel usage (I recommend this app) and it shows up as listed free in my purchase history, but when I originally purchased this back last year it clearly shows I was charged £2.99.

So can anyone shed any light as to what is going on?

Thanks
Ric

Ipad 32gig wifi - iphone 4, iOS 4

Posted on Mar 22, 2011 7:34 AM

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Answer 1

Mar 22, 2011 7:37 AM in response to Namrood

If I understand correctly, you purchased both from your respective mobile devices? First, check and makse sure that are actually the same app, and not different for each device. While some apps are designed to works with both tyhe large and small format devices, others are not and have diferent app depending on whether you are buying for an iPhone of Ipad.

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Answer 2

Namrood Author

Level 1

45 points

Mar 22, 2011 7:47 AM in response to Kilgore-Trout

both are for the same version

it lists the app as airport mania ver 1.2.3 dev (or something similar)

There are other versions of the app interms of a HD verion and a lite version but when I look at these via the app store it is showing a price next to them, but the version I have installed is showing "Installed"

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Answer 3

varjak paw

Level 10

176,350 points

Mar 22, 2011 8:09 AM in response to Namrood

Just to check, are you certain you're using the same iTunes Store account on both devices? Also, double-check that they are the same app. There are at least two different "Airport Mania" games at the same price, Airport Mania: Non-Stop Flights and Airport Mania: First Flight, so make sure you did indeed download the exact same game.

If you confirm that you did use the same iTunes Store account and that they really are the same app, contact the iTunes Store and tell them about the problem:

http://www.apple.com/support/itunes/contact.html

Regards.

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Answer 4

Namrood Author

Level 1

45 points

Mar 23, 2011 4:50 AM in response to varjak paw

Thanks for all your help

I only have 1 account using my MobileMe account.

I have checked the games both show the same title - Airport Mania: First Flight.

Looking through my history when I purchased it in July 2010 the company was called Reflexive Entertainment. When I downloaded the game on the 21/03/2011 the compnay name has changed to Lemon Games SL.

Reflexive Entertainment sold the game to Lemon Games SL and the app store are treating this a new app. Which is wrong

How many other people have been caught out with this?

Also I have noticed I have been charged for downloading Rockband content again, and some songs that I purchased for Rockband are no longer listed!

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