Clearing cache deletes bank login info

Question

Level 1

35 points

Clearing cache deletes bank login info

Safari has gotten very sluggish. I am loathe to empty the cache because it deletes identifying information for my online banking. The information that is deleted is not username or password, but client info which is necessary for me to +get to the login page+.

This results in that the next time I go to do my business' online banking I must go through a long "new customer" security login process. Any one have any ideas that might help me?

Thanks,

MacBook AIr, Mac OS X (10.6.2), 2GB RAM, iPhone 3G, Soundsticks

Posted on Mar 22, 2011 9:54 AM

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Answer 1

Mar 22, 2011 10:19 AM in response to Jose Posadas

Hi,

but client info which is necessary for me to get to the login page.

client info?

Your passwords are stored in Keychain Access (Applications/Utilities) not Safari. And only if you have *User names and passwords* selected in Safari / Preferences - Autofill.

Carolyn 🙂

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Answer 2

Klaus1

Level 9

52,749 points

Mar 22, 2011 11:12 AM in response to Jose Posadas

Usually such information is stored in Cookies.

I clean out my Safari cache twice a day and have no problems connection to my bank's log-in page.

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Answer 3

Jose Posadas Author

Level 1

35 points

Mar 22, 2011 11:43 AM in response to Carolyn Samit

Thanks for the response, I know that the username and password are stored in Keychain. ( I checked that out already.) Citibank server allows Keychain to set username, but not password. Before I even get to the that particular login screen, there is another level of information needed that is saved in the cache. This the information regarding my account and company name and i.d. number. Clearing the cache deletes that info. So I must again log on as a new user and reinstate my company information from my hardcopy information.

Not deleting the cache allows me to go directly to the log in with my company info and I.D. number intact.

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Answer 4

Jose Posadas Author

Level 1

35 points

Mar 22, 2011 11:45 AM in response to Klaus1

Thanks for the reply. I do not delete cookies. Please see my reply to the other helpful responder

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Answer 5

Jose Posadas Author

Level 1

35 points

Mar 22, 2011 11:48 AM in response to Carolyn Samit

Oh and Autofill is set on in Safari, and Keychain has given permission for Safari to use the passwords, etc for that website. Thanks again.

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Answer 6

Mar 22, 2011 11:51 AM in response to Jose Posadas

there is another level of information needed that is saved in the cache

If you referring to a security question after you login, I thought that data was only stored in the sites database.

I know banking and investment sites are trying to rev up their security. Try contacting support at the Citibank site.. see if they can offer any suggestions.

Check Safari / Preferences - Autofill - Other forms. Delete the Citibank url. Restart Safari.

🙂

Message was edited by: Carolyn

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Answer 7

Jose Posadas Author

Level 1

35 points

Mar 22, 2011 11:57 AM in response to Carolyn Samit

Thanks again. But no, its not a security question-deleting the cache makes it so that whenever I revisit the site, it no longer sees me as a returning online banking customer. I cannot get to the login page for my business accounts. So I have go through the whole process of certifying that I am an online banking customer.

Thank you for your help and I will call the tech support for Citibank.

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