Does anybody else have Viber or Whatsapp charges on their AT&T phone bill?
iPhone 3G, iPhone OS 3.1.3
iPhone 3G, iPhone OS 3.1.3
swissgirl wrote:
I have WiFi in my home and AT&T data processing when I'm i.e. in my car driving > around and calling my Viber friend. Is that the reason I got charged?
Michael Black wrote:
swissgirl wrote:
I have WiFi in my home and AT&T data processing when I'm i.e. in my car driving > around and calling my Viber friend. Is that the reason I got charged?
Bingo - in your car, you do not have wifi so are using the carriers cellular data network.
Both my sister and I have viber installed. We've been using this app for a while without issue. Until this past Saturday, I called her via Viber for sure. But somehow I got AT&T charge for all 3 hours.
I noticed on the call logs that viber call out get cancelled, but it shows up on AT&T.
I have to settle the case with AT&T and pay them 50+ (original bill was 830!!!).
I will never use Viber again until I know for sure it's absolutely free.
I used the app when I was at home via my own wifi.
Hi @pratana
This is an official representative of Viber Media.
The bill you are describing couldn't have been issued by Viber as you're describing, especially when it's WiFi that was used.
Viber works over the internet, and for this reason AT&T 'couldn't have known' that Viber was used.
What probably happened was that your internet connection was temporarily low, so a regular call was placed instead of a Viber call. You can notice the different between the two by the fact that Viber's purple screen switches to iPhone's regular grey interface.
There is unfortunately nothing we (Viber) can do to help.
If you have more questions - please feel free to ask,
Viber.
It might be worth using Skype. Has the same key feature as Viber plus it wont switch over to the cellular network. Its data or nothing with that. You also have the added benefit of being able to call skype users on other platforms. Win win.
I totally agree, which I will do. since both my sister and I have skype as well.
@viber team: I think it's not right that viber switch over to regular call even though I placed the call over Viber app.
The right thing to do is display a warning message to the user or end the call. Switching over without letting the user know can cause user lots of money. How many users constantly look at the screen while talking to notice that it's grey or purple. That's just not user friendly, in this case you advertise that call international free and in this case if it happens to other users and they not looking at the screen which can go black over time, right?
Based on your explanation, it could happen to anyone, I am not looking for you to reimburse me or anything, I just don't want this to happen to any users.
I disagree that Viber team would say nothing you can do. At least you can improve your app to take care of this issue!!!!.
Does anybody else have Viber or Whatsapp charges on their AT&T phone bill?