14 Replies Latest reply: Jan 19, 2006 6:10 PM by GeeAlex
Runwolf Level 1 (0 points)
Okay, I'm running 10.3.9 and I have nothing in System Updates waiting to install. But my brand new shuffle will not mount at all, either in OSX or in iTunes. In fact, it will not show up on System Profiler at all. iPod updater won't see it.

But when I tried taking it back to Best Buy, the Geek Squad put it in one of their computers, and it worked fine. Won't work on either of my macs at home.

What's up with this? I've looked at the iPod won't mount FAQ from Apple, and it fails to address this or assumes that iPod updater will see it. Please, don't send me back there unless you have something new.

The software that came with the iPod Shuffle wouldn't install anything either. It's charging the iPod, and the port works with everything else, only the iPod Shuffle refuses to do a **** thing.

Dual 1Ghz G4, Mac OS X (10.3.9)
  • Matthew Hayes Level 1 (5 points)
    I'v got exact same problem. What's the deal.
  • gmj Level 1 (0 points)
    Is this related? There's something in the faq's that says you can't "reinstall" if you have a divided hard drive. I've got a divided hard drive but I'm not reinstalling - this is a first install. Have 10.3.9, and iTunes 6 and the IPod Updater 2005-9-23 all installed but the "System UI Server" lists as disabled and the note says "This package cannot be installed on the selected volume".

    Hate this...
  • GeeAlex Level 1 (70 points)
    I have the same computer, the same OSX version, and the same family of problems. My iPod only shows up in iTunes if I cancel when it asks me to update. iTunes won't work until I update the software. When I try to update, an "unexpected error" occurs, and the iPod disappears. And I'm back at square one. Rinse and repeat. I've been through the suggested FAQs and done the 5Rs 3x.

    I took my shuffle to a friend who was able to get it to work. He has an AMD-based cpu running windows xp, and everything worked fine. So at the very least I know my Shuffle works on some computers. Right now I can only assume there's some conflict in OS 10.3.9 and iTunes 6.0.1 that's causing this on my some selected computers.

    Sorry for not being able to offer any help. Just wanted to share the frustration. It's funny that the only way I could get my apple iPod Shuffle to work was with windows xp.


  • Runwolf Level 1 (0 points)
    My solution... I went out and bought a USB 2.0 card and slapped it into the Mac. Shuffle instantly worked over the USB 2.0 bus.
  • Runwolf Level 1 (0 points)
    Apparently the Shuffle is really only happy with USB 2.0. I installed a $20 USB 2.0 card in my mac, and now it works perfectly, every time.

    If you've a G4 desktop without USB 2.0 and your shuffle isn't working, this is the solution I suggest.
  • GeeAlex Level 1 (70 points)
    Thanks, Runwolf. How do I find out the current status of my usb ports? or what version of usb I am currently using? I looked at specs using "about this mac" and "more info", but not sure what to look for specifically.

    My main question right now is... if I can see my ipod on my desktop - and I can - then why doesn't the updater work?

    Anyway. If this idea works, it'd be worth it. I'm just not sure what I actually have here that I'm using. I have an old Belklin hub with usb ports that works fine with pretty much everything I use right now.

    Where did you get the usb 2.0 card, should I decide to get one?

    Thanks for your suggestions.

  • Niel Level 10 (298,407 points)
    Unless you've added a PCI USB 2.0 card to your machine, you have USB 1.1 ports, as no PowerMac G4 comes with USB 2.0 ports. To check the speed of your USB ports, click on More Info and then on USB under Hardware. If the speed of the ports(not the devices) is listed as Up to 12 Mb/sec, you have USB 1.1 ports.

  • GeeAlex Level 1 (70 points)
    Thank you very much, Neil. I appreciate the info. I may go ahead and install a usb 2.0 card and see how it goes.

  • GeeAlex Level 1 (70 points)
    I just installed an iogear usb 2.0 card into my dual gig G4 quicksilver. To no avail. The updater still doesn't see my shuffle. It's on the desktop; it shows up in iTunes; updater still asks me to plug in an ipod. Weeeeeeird...

    I still can't use it; it still won't take songs from iTunes.

    I don't know what else to do.

  • big jim Level 1 (0 points)
    I had most of the identical problems that you encountered. Nothing I could do would get the iPod to react in any way. Went thru all the Apple procedures but I didn't remove iTunes 6.0 and substitute older version as recommended by someone. I finally took the iPod to a friend who has a PC with 2.0 USB ports. Plugged it in and it started to charge but indicated it was in the disk mode. After recharging for 2 hrs ejected the iPod according to instructions when amber light was flashing. Brought it home and everything worked just as advertised. Amazing--- Don't know what will happen when the battery goes down. Since I have USB 1.1 ports and OS10.3.9 it should fully charge. Plan on leaving it plugged in all night. Don't relish taking it to the friends house every so often to recharge the battery. May resort to adding a USB 2.0 PCI card as suggested at some future date.

    G-4 PowerMac   Mac OS X (10.3.9)   iTunes 6.0 installed
  • Sandra Guzdek Level 1 (30 points)
    I am having a similar issue. Brief rundown: after getting songs loaded in iTunes, Shuffle mysteriously disappeared from the list in iTunes and from the desktop. Can't get it to reappear. When I connect it to a 2.0 USB port on a Windows machine, it is instantly recognized, and charges like a dream (I did not have Windows reinitialize it; I can still hear my music). When I plug it into the back of my machine, the light above the controls is green for a moment, then flashes orange/green simultaneously (smaller lights in a vertical stack), then blinks a steady orange. And I noticed yesterday that one of my two USB 1.1 ports was rendered unusable until I rebooted. That really freaked me out for a few moments!

    I'm considering the USB 2.0 PCMCIA card but am afraid that won't make a whit of difference.

    Not impressed...
  • Sandra Guzdek Level 1 (30 points)
    Update: I took the Shuffle to the local Mac store and plugged the Shuffle into one of their brand new desktop PowerMacs. Nada. So the USB 2.0 didn't make a whit of difference.

    I also ran Software Update. I got the iTunes updater as well as the iPod updater. After that, I was able to see the Shuffle in the iPod Updater... for about 30 seconds. It then disappeared with the "Warning: Device Removal" error message, as if it had been yanked out physically, and did not come back, even after a reboot.

  • Nikos S. Level 1 (5 points)
    After 10 months of great use, my wife's Shuffle did the same thing -- it kept showing up as a mounted drive but iTune & Updater programs were useless.

    Since I was able to see the iShuffle as a mounted drive, I read the info on it and it was described MSDOS FAT format. I just used the OS X's Disk Utility program and since the iShuffle showed up, I used the erase function and was able to reformat it in the same format.

    Once the formatting was over, iTunes and the iPod updater immediately recognized it afterwards and it has since been working fine.

    Just keep in mind that all of the songs will on the iShuffle will get erased.

    PowerBook G4 (1Ghz)   Mac OS X (10.3.9)  
  • GeeAlex Level 1 (70 points)
    I'm still working on trying to get my iPod shuffle to work. The closest I came to it was with the latest software updater - iPod Updater 2006-01-10. It saw the iPod!!! But just as it was about to finish updating the software it stopped, told me that an error occurred, and sent me back to the iPod shuffle support page to run around in circles some more.

    It's like a pack of gum. Without the gum.