14 Replies Latest reply: Nov 16, 2014 8:25 AM by Chris CA
Sox Fan 670 Level 1 Level 1
I have noticed that when I try to install free updates of paid apps and free apps that iTunes is now asking for credit card info. Why and how do I get around giving them a credit card? That info is none of their business. Thanks.

Mac OS X (10.6.7)
  • roaminggnome Level 10 Level 10
    This is how they verify the account.

    I don't know that there is a way around this.
  • Sox Fan 670 Level 1 Level 1
    When did this account verification requirement start? With the latest iTunes update? Because I didn't have to do this before.
  • roaminggnome Level 10 Level 10
    It has always been the way they do things. However, they do not always checked everyone every time.

    As account hacking becomes more of a problem, they would and should work harder to verify accounts.

    It likely has nothing to do with the version of itunes. It is the method of the itunes store - any version - to verify account ownership and location.
  • Crickett Hoffman Level 1 Level 1
    I am just suspicious of anything that asks for that much information.

    Message was edited by: Crickett Hoffman
  • Pabslpkn Level 1 Level 1
    yeah same here, almost every time i update an app they ask for my billing info. 1 or 2 times is ok but almost every time its starting to bother.
  • Pomme-4u Level 1 Level 1
    I found a solution which gives a little more privacy -

    I bought at $15. apple gift card from the grocery store.
    I use that to set up my apple iTunes store account.

    The $15 has gone a long long way, since I mostly download iTunes U (free)
    and the occasional app or music or game.

    Good Luck
  • Michael Morgan1 Level 7 Level 7
    Pabslpkn wrote:
    yeah same here, almost every time i update an app they ask for my billing info. 1 or 2 times is ok but almost every time its starting to bother.

    Yep, same here, beginning in the middle of last week. I think I've got a slightly worse case, however, as I'm also unable to verify that info.

    I keep trying to, both on the iPad and at iTunes itself, and I see the same thing in both places:

    • The Security Code field is blank
    • I fill it in
    • All other info is correct, verified
    • Click "Done", things appear to momentarily take, then I get a "ITUNES STORE TEMPORARILY UNABLE TO PROCESS YOUR REQUEST. PLEASE TRY AGAIN LATER." popup, and nothing further happens.

    I'm in an email colloquy with iTunes/Apple Support at the moment, a process every bit as maddening as it's ever been as it now takes 2-3 cycles to get them to actually read what it is that you've written.

    I think this is about the same thing that affected a bunch of folks last Nov-Dec, and is related to many others now popping up that seem to have difficulties with processing security codes. That doesn't answer why they should feel the need to interject all of this redundant checking into the process of updating multiple free apps, or for that matter updating any sort of app at all.
  • Chris CA Level 9 Level 9
    expertise.itunes
    iTunes
    When your account info comes up, select None for the payment method and verify your address.
  • dbrady74 Level 1 Level 1

    Thanks so much for this info, I have been knocking my head for 2 weeks looking for a way to download the free apps from my phone, they have my credit card info on file couldn't figure it out, so simple just to change to none.

     

    Thanks again.

  • dgirimaji Level 1 Level 1

    Thank you Chris CA.

  • prajluck Level 1 Level 1

    Thanks Chris CA. Simply superb advice. It has been already 48 hours I am just worrying myself to give my account details. You really made my day. Thanks once again.

  • Chris CA Level 9 Level 9
    expertise.itunes
    iTunes

    Glad you got it sorted.

     

    Apple simply wants to verify your info (even though it looks like they want a CC number).

     

    FYI for anyone else seeing this topic):

    If for some reason you do not see a None option, you can input a CC, then click OK, then immediately go and remove the CC info.

    ONe reason you would not be able to remove a CC is if you owe or the card has expired. In these cases, you will need to add a CC then remove it.

  • peggybrady Level 1 Level 1

    Well, here is another scenario. "Sing! Karaoke by Smule" says they are "FREE" ap. I was asked to update my security code. Not sure why being that I just bought an iBook 2 weeks ago? But I have it. The Ap dowloaded and they give you 1 of four sings to sing and then they want you to pay, thus the reason for the credit card. iTunes should NOT allow this!!! A company that has an ap that is free should be the only way that they should label it a "Free" ap! Not a company like this!

  • Chris CA Level 9 Level 9
    expertise.itunes
    iTunes

    peggybrady wrote:

    Well, here is another scenario. "Sing! Karaoke by Smule" says they are "FREE" ap.

    It is a free app. It also has In-App purchases.

    I was asked to update my security code. Not sure why being that I just bought an iBook 2 weeks ago? But I have it. The Ap dowloaded and they give you 1 of four sings to sing and then they want you to pay, thus the reason for the credit card.

    No, that is not the reason for the credit card.

    You would only need a credit card if you actually try to purchase something in the app.

    But the app cannot dictate that you have a credit card entered in iTunes.

    If you don’t have a credit card, you cannot make an in-app purchase. That is all.