AlfredGZ

Q: Apple TV 2G "An error occurred loading this content. Try again Later"

"An error occurred loading this content. Try again Later"

I get this message when trying to stream/load some movies, not all. I could stream YOGI BEAR in HD for my kids no problem. I could stream Jacka*3 HD no prob. I can also watch trailers. But I try The Fighter and Hereafter, and get the message all the time. I am afraid to purchase anything else coz I dont know if it will work. I tried rebooting, restoring and software update, but nothing helps. Please help anyone???!!

Alf

APPLE TV 2G, Other OS

Posted on Mar 24, 2011 8:38 AM

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Q: Apple TV 2G "An error occurred loading this content. Try again Later"

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  • by casumik,

    casumik casumik Apr 23, 2011 5:13 PM in response to F Jay
    Level 1 (0 points)
    Apr 23, 2011 5:13 PM in response to F Jay

    ME TOO , SAME THING. I HAVE FOUND THAT IF I UNPLUG THE APPLE TV FOR 15 SECONDS,THEN PLUG BACK IN, IT LOADS OK. I HAVE HAD TO DO THIS FOR EVERY MOVIE IN THE PAST WEEK. I HAVE NO IDEA WHY. OOPS I am not yelling , : )

  • by stitch626,

    stitch626 stitch626 Apr 23, 2011 5:59 PM in response to chris elly
    Level 1 (0 points)
    Apr 23, 2011 5:59 PM in response to chris elly

    I have the same issue with Tr0n's movie; even today I tried with an ethernet cable and nothing

    Hope aquick fix apple my rented days are running

  • by chris elly,

    chris elly chris elly Apr 24, 2011 2:13 AM in response to AlfredGZ
    Level 1 (0 points)
    Apr 24, 2011 2:13 AM in response to AlfredGZ

    I have now down loaded the soft ware through my mac and still no good I wanted to see if it was just Tron so I have just rented Grown ups and the  same thing has happened again I am ****** this has cost £7.00 not a lot but very very inconvienent I think I will just use it as a door stop.APPLE ARE YOU READING THIS.!!!!!!!

  • by synnottDan,

    synnottDan synnottDan May 4, 2011 2:19 PM in response to AlfredGZ
    Level 1 (0 points)
    May 4, 2011 2:19 PM in response to AlfredGZ

    I'm having the same issue, nothing works, ran the gambit attempting a fix, Netflix  works fine but nothing will download to the ATVgen2 from iTunes rental. If Apple truly monitors these post what will it take to fix the issue.. Do we all need to take our ATV's back and ask for a refund.

  • by chris elly,

    chris elly chris elly May 4, 2011 2:59 PM in response to synnottDan
    Level 1 (0 points)
    May 4, 2011 2:59 PM in response to synnottDan

    I rented two more films a week later and it did it again iTunes has told me to down load it to my mac this took 4 hrs not good I brought atv2 to rent films and you can not do it needs new software .it did work fine 3 weeks ago before the new up date came out

  • by OliverSL,

    OliverSL OliverSL May 4, 2011 8:55 PM in response to AlfredGZ
    Level 1 (28 points)
    iPhone
    May 4, 2011 8:55 PM in response to AlfredGZ

    Contacted support and their solution was to refund the money. I hope the next ATV2 iOS update show a little more info about the error.

  • by txmac2,

    txmac2 txmac2 May 5, 2011 7:46 PM in response to OliverSL
    Level 1 (0 points)
    May 5, 2011 7:46 PM in response to OliverSL

    My ATV2 works again!

     

    Here is what I did.  I took it to the Apple Store / Genius Bar.  He advised me that the restore on the Apple TV2 is not the same as a restore if connected directly to the Mac/iTunes.  He reloaded it through the USB connection.  We tested it at the Apple Store and it was playing content again.

     

    I took it home and plugged it in and - same error message.  How can this be!

     

    I do have two ATV2 in my home (one upstairs and one downstairs).  The ATV2 downstairs was working fine. 

     

    Now get this - when I swapped ATV2 - meaning plugged the "downstairs ATV2" into the upstairs cable-hookup and the "upstairs ATV2" into the downstairs cable-hookup they both worked fine.  How do you make sense of that?!?!? 

     

    It worked at the Apple Store and it works downstairs but not upstairs.  Yet my other ATV2 works in both locations.  Very Strange.  The only thing that is different is the HDMI cable - different brand at each location.  But why would my other ATV2 work in either place?

     

    Have I confused you all???

     

    Anyway  for the moment both my ATV2s are working again but fear the day of another dreaded error message.

  • by bagster,

    bagster bagster May 9, 2011 5:06 AM in response to txmac2
    Level 1 (0 points)
    May 9, 2011 5:06 AM in response to txmac2

    As I posted in another thread, try this:

     

    In the audio and video section, switch the hdmi output from Auto to YCBCr.  That worked for me.  Let me know if that work for you!

  • by OliverSL,

    OliverSL OliverSL May 11, 2011 7:05 PM in response to AlfredGZ
    Level 1 (28 points)
    iPhone
    May 11, 2011 7:05 PM in response to AlfredGZ

    Has anyone tested with today's release of iOS 4.2.2?

    http://support.apple.com/kb/HT4448

     

    Thanks

    Oliver

  • by JTB MCR,

    JTB MCR JTB MCR May 12, 2011 7:36 AM in response to OliverSL
    Level 1 (0 points)
    May 12, 2011 7:36 AM in response to OliverSL

    Oliver

     

    I have the update 4.2.2 and the problem still persists. I have two rental films that won't download and display the message 'An error occurred loading this content. Try again later'. I have reset ATV2 but nothing seems to work. I have been charged for these also and cannot view them so i'm not too impressed currently................JTB

  • by bagster,

    bagster bagster May 12, 2011 7:42 AM in response to JTB MCR
    Level 1 (0 points)
    May 12, 2011 7:42 AM in response to JTB MCR

    Have you tried changing the hdmi output setting in the audio/video section?

    That have solved my problem, but no-one have seem to try it.

  • by JTB MCR,

    JTB MCR JTB MCR May 12, 2011 8:11 AM in response to bagster
    Level 1 (0 points)
    May 12, 2011 8:11 AM in response to bagster

    bagster

     

    Thanks for the reply, yes I have tried all the options on the hdmi output settings and still it doesn't work. Its definitely something to do with the HD films as I also downloaded a 1960's film the Ipcress file and that was fine.

    Anybody else got any success stories to tell for this issue..........? If so please share them, thanks.  JTB

  • by JTB MCR,

    JTB MCR JTB MCR May 12, 2011 8:42 AM in response to JTB MCR
    Level 1 (0 points)
    May 12, 2011 8:42 AM in response to JTB MCR

    Further to my previous reply, I have confirmed the issue with downloading and the 'An error occurred loading this content. Try again later' message is specific to HD rental films. I have changed the option in the 'Settings, Generai, iTunes Store, Rent High Definition' option to 'off' and this then only downloads 'Standard' definition versions of HD films but these download ok, ie.no error message.

     

    So Apple please address this issue with HD films as soon as possible..............and i'll be expecting a refund of the two HD definition films I have paid for but cannot download. Also I have to watch everything in Standard Definition until this is fixed.

     

    OliverSL can you help with long term resolution of this issue? 

  • by chris elly,

    chris elly chris elly May 12, 2011 11:23 AM in response to JTB MCR
    Level 1 (0 points)
    May 12, 2011 11:23 AM in response to JTB MCR

    No No I have just put the new down load on my atv2 tried to rent a film and the same message comes up and I have Changed my hdmi setting and this dose not work it is a joke i have booked in to the geneus bar for Saturday lets see shall we ????

  • by chris elly,

    chris elly chris elly May 22, 2011 3:21 AM in response to chris elly
    Level 1 (0 points)
    May 22, 2011 3:21 AM in response to chris elly

    It's fixed I got a speed test on my download and it was 0.91mbps

    So I got BT out to look at my speed they went off and now I get 3.80mbps

    And it is all ok you need 2.5mbps to stream moves this is what iTunes told me

    And appal care

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