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All replies
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Helpful answers
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Apr 23, 2011 5:13 PM in response to F Jayby casumik,ME TOO , SAME THING. I HAVE FOUND THAT IF I UNPLUG THE APPLE TV FOR 15 SECONDS,THEN PLUG BACK IN, IT LOADS OK. I HAVE HAD TO DO THIS FOR EVERY MOVIE IN THE PAST WEEK. I HAVE NO IDEA WHY. OOPS I am not yelling , : )
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Apr 23, 2011 5:59 PM in response to chris ellyby stitch626,I have the same issue with Tr0n's movie; even today I tried with an ethernet cable and nothing
Hope aquick fix apple my rented days are running
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Apr 24, 2011 2:13 AM in response to AlfredGZby chris elly,I have now down loaded the soft ware through my mac and still no good I wanted to see if it was just Tron so I have just rented Grown ups and the same thing has happened again I am ****** this has cost £7.00 not a lot but very very inconvienent I think I will just use it as a door stop.APPLE ARE YOU READING THIS.!!!!!!!
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May 4, 2011 2:19 PM in response to AlfredGZby synnottDan,I'm having the same issue, nothing works, ran the gambit attempting a fix, Netflix works fine but nothing will download to the ATVgen2 from iTunes rental. If Apple truly monitors these post what will it take to fix the issue.. Do we all need to take our ATV's back and ask for a refund.
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May 4, 2011 2:59 PM in response to synnottDanby chris elly,I rented two more films a week later and it did it again iTunes has told me to down load it to my mac this took 4 hrs not good I brought atv2 to rent films and you can not do it needs new software .it did work fine 3 weeks ago before the new up date came out
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May 4, 2011 8:55 PM in response to AlfredGZby OliverSL,Contacted support and their solution was to refund the money. I hope the next ATV2 iOS update show a little more info about the error.
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May 5, 2011 7:46 PM in response to OliverSLby txmac2,My ATV2 works again!
Here is what I did. I took it to the Apple Store / Genius Bar. He advised me that the restore on the Apple TV2 is not the same as a restore if connected directly to the Mac/iTunes. He reloaded it through the USB connection. We tested it at the Apple Store and it was playing content again.
I took it home and plugged it in and - same error message. How can this be!
I do have two ATV2 in my home (one upstairs and one downstairs). The ATV2 downstairs was working fine.
Now get this - when I swapped ATV2 - meaning plugged the "downstairs ATV2" into the upstairs cable-hookup and the "upstairs ATV2" into the downstairs cable-hookup they both worked fine. How do you make sense of that?!?!?
It worked at the Apple Store and it works downstairs but not upstairs. Yet my other ATV2 works in both locations. Very Strange. The only thing that is different is the HDMI cable - different brand at each location. But why would my other ATV2 work in either place?
Have I confused you all???
Anyway for the moment both my ATV2s are working again but fear the day of another dreaded error message.
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May 9, 2011 5:06 AM in response to txmac2by bagster,As I posted in another thread, try this:
In the audio and video section, switch the hdmi output from Auto to YCBCr. That worked for me. Let me know if that work for you!
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May 12, 2011 7:36 AM in response to OliverSLby JTB MCR,Oliver
I have the update 4.2.2 and the problem still persists. I have two rental films that won't download and display the message 'An error occurred loading this content. Try again later'. I have reset ATV2 but nothing seems to work. I have been charged for these also and cannot view them so i'm not too impressed currently................JTB
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May 12, 2011 7:42 AM in response to JTB MCRby bagster,Have you tried changing the hdmi output setting in the audio/video section?
That have solved my problem, but no-one have seem to try it.
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May 12, 2011 8:11 AM in response to bagsterby JTB MCR,bagster
Thanks for the reply, yes I have tried all the options on the hdmi output settings and still it doesn't work. Its definitely something to do with the HD films as I also downloaded a 1960's film the Ipcress file and that was fine.
Anybody else got any success stories to tell for this issue..........? If so please share them, thanks. JTB
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May 12, 2011 8:42 AM in response to JTB MCRby JTB MCR,Further to my previous reply, I have confirmed the issue with downloading and the 'An error occurred loading this content. Try again later' message is specific to HD rental films. I have changed the option in the 'Settings, Generai, iTunes Store, Rent High Definition' option to 'off' and this then only downloads 'Standard' definition versions of HD films but these download ok, ie.no error message.
So Apple please address this issue with HD films as soon as possible..............and i'll be expecting a refund of the two HD definition films I have paid for but cannot download. Also I have to watch everything in Standard Definition until this is fixed.
OliverSL can you help with long term resolution of this issue?
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May 12, 2011 11:23 AM in response to JTB MCRby chris elly,No No I have just put the new down load on my atv2 tried to rent a film and the same message comes up and I have Changed my hdmi setting and this dose not work it is a joke i have booked in to the geneus bar for Saturday lets see shall we ????
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May 22, 2011 3:21 AM in response to chris ellyby chris elly,It's fixed I got a speed test on my download and it was 0.91mbps
So I got BT out to look at my speed they went off and now I get 3.80mbps
And it is all ok you need 2.5mbps to stream moves this is what iTunes told me
And appal care