3 Replies Latest reply: Mar 24, 2011 11:31 AM by wjosten
greggoulet Level 1 Level 1 (0 points)
My kids found my old iPhone the other day. I charged it up and when I power it up it shows IPhone is Disabled connect to iTunes. When I connect to ITunes it says that iTunes can not connect because it is locked with a passcode. My kids want to use it as a iPod Touch if I can get it unlocked if possible. Any advice?

Dell E521, Windows XP
  • Barry Porter1 Level 2 Level 2 (330 points)
    if you remember the passcode, an old iPhone will work like an iPod touch if you turn on airplane mode connect it to your wifi.
    for your kids I would disable the passcode. if you don't remember the passcode, plug it into iTunes and restore it as a new device. it might be a good idea to restore it, since they probably would want to put there music on it.
  • roaminggnome Level 10 Level 10 (93,795 points)
    I do not believe that you can restore it without the SIM card that was previously active or an active SIM card.
  • wjosten Level 10 Level 10 (93,855 points)
    If you can't remember the passcode, you can restore the phone on the last computer the phone was synced with, doing so will remove the passcode. If that is not possible, you'll have to force the phone into recovery mode & restore as a new device, you'll need a sim card in the phone to do either:

    Turn off your phone: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone to turn off. If you cannot turn off your phone using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, select "new".