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Iphone 4 - I can receive email but cannot send

Can anyone help me - I have an iphone 4 and can receive email but cannot send email. I could up to about 1 month ago....Now I can only send email from my phone if I am in my house.... I have been to Telus.. they can not fix it.. PLease helpUser uploaded file

mac, iOS 4

Posted on Mar 24, 2011 1:55 PM

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4 replies

Mar 25, 2011 3:15 AM in response to Stephanie Hauck

Hi!
When mail being sent from iPhone, it will be used the outgoing email server you had setup for the account sending email.

If it works on wifi and not by carrier, it means most likely one of the following:
a: carrier blocking SMTP using any other mail server than the carrier's one
b: your outgoing email server not reachable from external network (an example: 192.168.x.x server, it is a local subnet server, will never be reached from outside)

You can ask your carrier what is the outgoing email server you have to use, and add it to the "other smtp servers" info of your email account. When sending email, iPhone will try servers listed there if main will fail on send.

Iphone 4 - I can receive email but cannot send

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