4 Replies Latest reply: Oct 12, 2013 11:45 AM by Chibearbob
Stephanie Hauck Level 1 Level 1 (0 points)
Can anyone help me - I have an iphone 4 and can receive email but cannot send email. I could up to about 1 month ago....Now I can only send email from my phone if I am in my house.... I have been to Telus.. they can not fix it.. PLease help

mac, iOS 4
  • 1. Re: Iphone 4 - I can receive email but cannot send
    Andrea Rimicci Level 1 Level 1 (120 points)
    Hi!
    When mail being sent from iPhone, it will be used the outgoing email server you had setup for the account sending email.

    If it works on wifi and not by carrier, it means most likely one of the following:
    a: carrier blocking SMTP using any other mail server than the carrier's one
    b: your outgoing email server not reachable from external network (an example: 192.168.x.x server, it is a local subnet server, will never be reached from outside)

    You can ask your carrier what is the outgoing email server you have to use, and add it to the "other smtp servers" info of your email account. When sending email, iPhone will try servers listed there if main will fail on send.
  • 2. Re: Iphone 4 - I can receive email but cannot send
    Senff Level 1 Level 1 (0 points)
    Having the same issue since I upgraded to iOS 4.3.

    Can't send email through my GoDaddy server (smtpout.secureserver.net) if I'm not on WIFI. Carrier is Fido, in Canada as well.

    Not sure who's the culprit here. Apple (since it's really a problem that occured since iOS 4.3) or Fido....?
  • 3. Re: Iphone 4 - I can receive email but cannot send
    Kristenju Level 1 Level 1 (0 points)

    I had the problem for almost a year now and i found out that fido blocked it.

    Pretty simple, instead of using smtpout.secureserver.net as your smtp server, use gprs.fido.ca with port 25.
    no SSL, no username, no password.

    It finally worked for me!!

  • 4. Re: Iphone 4 - I can receive email but cannot send
    Chibearbob Level 1 Level 1 (0 points)

    After I upgraded to ios7, I could no longer send or forward eMails from my sbcglobal.net account. I deleted the account from the phone and reentered my eMail account. This seems to have corrected the situation.