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Trusteer's Rapport Software

46875 Views 100 Replies Latest reply: Apr 6, 2014 11:42 AM by T.Gray RSS Branched to a new discussion.
  • Martin Pickering Level 1 Level 1 (30 points)
    Currently Being Moderated
    Dec 12, 2013 10:30 AM (in response to MikeChrista)

    I've read all of this discussion but I'd like to know the purpose of Rapport software. What is it supposed to do and how (in the simplest terms) does it achieve this purpose?

  • Trusteer Support Calculating status...
    Currently Being Moderated
    Dec 15, 2013 1:58 AM (in response to Martin Pickering)

    Hi Martin,

     

    Rapport is a security software application that provides online transaction protection and protection from online identity theft for consumers. Rapport scans and detects financial malware on your computer, and may remove or block it from accessing sensitive information.

     

    You can find more detailed information in the FAQ page on our support site: www.trusteer.com/support/faq

     

    If you have any further questions, our support team is available 24/7 and would be happy to assist: http://www.trusteer.com/support/submit-ticket

     

    Thanks,

    Ayala

    Trusteer Technical Support

  • Martin Pickering Level 1 Level 1 (30 points)
    Currently Being Moderated
    Dec 15, 2013 3:38 AM (in response to Trusteer Support)

    Trusteer Support wrote:

     

    Rapport scans and detects financial malware on your computer

    Where can I see a list of the financial malware that is currently available for my Mac running OS10.6.8 ?

  • Trusteer Support Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 15, 2013 3:55 AM (in response to Martin Pickering)

    Hi Martin,

     

    Unfortunately, for security reasons we cannot provide this type of list.

    However, you can find useful information about Rapport's protection on our support site.

     

    Thanks,

    Ayala

    Trusteer Technical Support

  • Martin Pickering Level 1 Level 1 (30 points)
    Currently Being Moderated
    Dec 15, 2013 4:06 AM (in response to Trusteer Support)

    OK then, unfortunately, for security reasons, I won't be installing Rapport. I have an aversion to installing software when I have no idea what it's going to do to my computer. Heck, it might even steal all my private information and send it to Microsoft! I think I'll just rely on good old common sense for protection.

  • thomas_r. Level 7 Level 7 (26,935 points)
    Currently Being Moderated
    Dec 15, 2013 7:23 AM (in response to Martin Pickering)

    Last time I tested Mac anti-virus software (in January), I wasn't able to test Trusteer, because I wasn't able to find a trial version. So I can't say what it might detect.

     

    I can say that I find their claims of not being able to provide such a list for "security reasons" to be extremely questionable. That policy merely prevents the average user from knowing what they are protected against, while not affecting malware authors in the slightest.

     

    Regarding your Mac OS X 10.6.8 system, note that there is currently no known malware capable of infecting that system.

  • Martin Pickering Level 1 Level 1 (30 points)
    Currently Being Moderated
    Dec 15, 2013 12:35 PM (in response to thomas_r.)

    Regarding your Mac OS X 10.6.8 system, note that there is currently no known malware capable of infecting that system.

    Thanks, I know. I just wondered whether Trusteer were prepared to admit it.

    Now I know.

  • Linc Davis Level 10 Level 10 (107,575 points)
    Currently Being Moderated
    Dec 15, 2013 4:32 PM (in response to Martin Pickering)

    Where can I see a list of the financial malware that is currently available for my Mac running OS10.6.8 ?

     

    Here is the list:

  • PusithJames Calculating status...
    Currently Being Moderated
    Dec 30, 2013 2:42 PM (in response to runnerfun)

    I downloaded and installed rapport. Straight after the installation had finished, it automatically log me out and when I tried logging back in, it loaded up all the applications that I had up and running then it log me straight out again.

     

    I tried so many things and still can't seem to fixed the problem, any suggestions?

  • Martin Pickering Level 1 Level 1 (30 points)
    Currently Being Moderated
    Dec 30, 2013 10:01 PM (in response to PusithJames)

    What logged you out of what? Could you please report your actions and observations without making it seem as if the computer is human? This might help:

    http://www.glodark.com/YMUG_Guide.htm#help

  • Trusteer Support Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 31, 2013 12:32 AM (in response to PusithJames)

    Dear PusithJames

     

    Our Technical Support Team is available 24/7 via mail or live chat and would be happy to assist you with any questions you may have. Please feel free to contact us at http://www.trusteer.com/support/submit-ticket.

    Thanks,

    Ayala,

    Trusteer Technical Support

  • Linc Davis Level 10 Level 10 (107,575 points)
    Currently Being Moderated
    Dec 31, 2013 6:55 AM (in response to PusithJames)

    I tried so many things and still can't seem to fixed the problem, any suggestions?

     

    I have one. Get rid of it. It's garbage.

     

    Your bank wants you install "Rapport" because it thinks you're too stupid to use a computer safely. If the bank is right, you should install Rapport. Otherwise, you shouldn't.

  • LexSchellings Level 5 Level 5 (5,485 points)
    Currently Being Moderated
    Dec 31, 2013 7:08 AM (in response to PusithJames)

    I agree completely with Linc. Garbage is the right word. But I differ in his last sentence “If the bank is right, you should install Rapport" : even if the bank is right, you still should not install that software...


  • whisperycat Calculating status...
    Currently Being Moderated
    Jan 4, 2014 3:56 AM (in response to Trusteer Support)

    I've been plagued with a niggling issue which seemed, at various times, to have been the fault of Firefox. I just un-installed Rapport and the niggling issue has disappeared. The problem was that when I started Firefox there was a 50:50 chance that it would fail to start properly. The Firefox icon used to bob up and down for a while before settling down to a stationary but inactive state. I used to have to "Force quit" Firefox from the task bar icon even though there were no visible indications that Firefox was running at all. Since un-installing Rapport, this problem has completely stopped.

     

    I am intrigued to know why "Trusteer Support" is so evasive over the exploits that Rapport allegedly protects against. Name them! Attempting to evade the issue by directing users to raise a support ticket is not acceptable. If the info can be shared in a support ticket then the info should be public. How many copies of Norton Antivirus would have sold, if Norton had adopted the same weasely approach? "Of course you don't need to know which viruses you're protected against, such information in the hands of a customer is nothing but a security risk". What utter tosh. This thread has been running for 2 years and yet, as evidenced by my own experience, un-installing Rapport is still the solution to at least one stability problem.

  • LexSchellings Level 5 Level 5 (5,485 points)
    Currently Being Moderated
    Jan 4, 2014 7:22 AM (in response to whisperycat)

    whisperycat, norton is as bad, even more bad, in distorting the working of OSX than trusteer's rapport.

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