Previous 1 5 6 7 8 9 Next 121 Replies Latest reply: Jul 24, 2015 3:15 AM by thomas_r. Go to original post Branched to a new discussion.
  • Xuan wu Level 1 Level 1 (0 points)



    yes i have had issues too, I have managed to uninstall by locating their uninstaller from the original DMG file, but it simply does not seem to work with Mac at all, it has made my system run slower, reduced battery life (as i assume its constantly running in the background) and since it doesn't work, i still get annoying messages from my bank asking me to install it every time i log in. I tried their so called updated version but it had the same effect on the running of the computer ad still didn't work so i have just uninstalled it again.


    How do they persuade the banks it such a good idea to push them i don't know.

  • LexSchellings Level 5 Level 5 (7,815 points)

    "OK then, unfortunately, for security reasons, I won't be installing Rapport"

    That's the right answer to Trusteer !

    When your data are yours, don't visit their support, they will "help" you but how do you know what they do?

    Trusteer Report is crapware. Why some banks advise you to use it is beyound me, I would choose another bank.


  • Trusteer Support Level 1 Level 1 (10 points)

    Hi Xuan wu,


    We’re sorry you experienced issues with Trusteer Rapport.

    If you'd like to give it another try, our Technical Support Team is available 24/7 via mail or live chat and would be happy to assist you with any difficulty you encounter. Please contact us at




    Trusteer Technical Support

  • LexSchellings Level 5 Level 5 (7,815 points)

    Please stop this. If you have any advice, post it here, don't lure people to you.

  • whisperycat Level 1 Level 1 (25 points)

    Hi Ayala


    The wording of your post implies that *when* problems with Trusteer occur, the person afflicted should get in touch with Trusteer tech support. Please can you give some insight into how Trusteer Technical support are able to intervene with someone's Mac such that the problems caused by Trusteer software are mitigated?




  • Trusteer Support Level 1 Level 1 (10 points)

    Hi whisperycat,

    Our Technical Support engineers will be able to investigate the specifics of a case (device, browsers, add-ons, Rapport version, etc.), and based on that will offer troubleshooting advice, following up with the user until the problem is solved. 



    Trusteer Technical Support

  • ~Bee Level 7 Level 7 (31,270 points)

    In that list, you should really add "Uninstallation."  That is the only thing that will help a Mac user.

  • DMCarr Level 1 Level 1 (0 points)



    I'm inclined to agree.


    All of a sudden I received a message when opening Safari about a plugin that was not working. Tried to find the plugin in Finder and couldn't so decided to uninstall. Instant solution.


    This software designed to protect information on our computers ends up screwing up our computers - the irony...


    I'm sorry Trusteer Support, but I'm afraid that you product needs further work on its stability.



  • DMCarr Level 1 Level 1 (0 points)

    Is Opendns still working for you? Looking for an alternative to Rapport - for obvious reasons...

  • thomas_r. Level 7 Level 7 (30,630 points)

    OpenDNS is not remotely equivalent to Rapport. They are two completely different things.


    You should not use Rapport. It has a repeated history of causing browser problems, and is of dubious usefulness. If you are looking to protect yourself from malware, see my Mac Malware Guide.


    As for OpenDNS, that is simply a domain name server - ie, a server that converts a human-readable address (like into an IP address that computers can use. There are some advantages and disadvantages to using OpenDNS, but protection from malware is definitely not one of the advantages.

  • T.Gray Level 1 Level 1 (0 points)

    OMG, if only l had opened Firefox 6 hours ago ( my other browser ) l would not have wasted my Sunday.


    l Googled the right question...found this page.........turned off Trusteer.......PROBLEM FIXED. .in seconds !


    ............      l too couldn`t find the damned plug-in, in question.


    The problem seemed to be sparked by me inadvertantly downloading something called Genio ( erased hours ago )


    Disk utility was no help........l nearly reinstalled OSX as a last resort...... so a sneaky Java/ Genio unintended


    download caused it ( it was tagged on to some software which was supposed to let me whatch a downloaded film.



    What a flippin, drag


    All`s well now...l hope !     ( Not turning trusteer on again ) Thanks again

  • ajgiii Level 1 Level 1 (0 points)

    Just finished a chat session w/Trusteer chat.  My question was where the Trusteer application is filed.  It doesn't come up using Searchlight or Clean My Mac.  No Trusteer Installation Log, either.


    The chat guy, Yael, though friendly, never could answer that question in 20 minutes of chat.  At least he was patient.   He said, though, that Trusteer isn't a hidden application.  But, he never could answer the question.


    Even looking through the installation string in Console didn't show an installation location. 


    So, I uninstalled it.  Unfortunate.  It looks like a good application.  Sigh. 


    Thanks to everyone for the posts.

  • LexSchellings Level 5 Level 5 (7,815 points)

    Did you read this thread??? If yes it must be clear that having CleanMyMac is even worse !!

    Uninstall CleanMyMac completely.

  • Trusteer Support Level 1 Level 1 (10 points)

    Hi ajgiii,


    We're sorry you didn't recieve an answer to your question.


    If you'd like to provide us your case ID we'll follow up and get back to you with more information.




    Trusteer Technical Support

  • ajgiii Level 1 Level 1 (0 points)

    Gee, I thought this thread was about Trusteer. 


    I've not had problems w/Clean My Mac for the several years I've owned it.


    May I politely refer you to Wheaton's Law.

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