runnerfun

Q: Trusteer's Rapport Software

Bank of Montreal online banking has a pop-up window offering me a free download of Rapport which it says will protect me from online fraud and identity theft. I don't like to download any applications on my imac unless I know it is not going to cause me issues later.
Please advise.
Thanks
Linda

iMac 2 GHz Intel Core Duo, Mac OS X (10.6.3)

Posted on Mar 25, 2011 3:25 PM

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Q: Trusteer's Rapport Software

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  • by Xuan wu,

    Xuan wu Xuan wu Feb 21, 2014 2:48 PM in response to runnerfun
    Level 1 (0 points)
    Feb 21, 2014 2:48 PM in response to runnerfun

    HI,

     

    yes i have had issues too, I have managed to uninstall by locating their uninstaller from the original DMG file, but it simply does not seem to work with Mac at all, it has made my system run slower, reduced battery life (as i assume its constantly running in the background) and since it doesn't work, i still get annoying messages from my bank asking me to install it every time i log in. I tried their so called updated version but it had the same effect on the running of the computer ad still didn't work so i have just uninstalled it again.

     

    How do they persuade the banks it such a good idea to push them i don't know.

  • by Lexiepex,

    Lexiepex Lexiepex Feb 22, 2014 12:29 AM in response to Martin Pickering
    Level 6 (10,497 points)
    Mac OS X
    Feb 22, 2014 12:29 AM in response to Martin Pickering

    "OK then, unfortunately, for security reasons, I won't be installing Rapport"

    That's the right answer to Trusteer !

    When your data are yours, don't visit their support, they will "help" you but how do you know what they do?

    Trusteer Report is crapware. Why some banks advise you to use it is beyound me, I would choose another bank.

    Lex

  • by Trusteer Support,

    Trusteer Support Trusteer Support Feb 23, 2014 1:56 AM in response to Xuan wu
    Level 1 (10 points)
    Feb 23, 2014 1:56 AM in response to Xuan wu

    Hi Xuan wu,

     

    We’re sorry you experienced issues with Trusteer Rapport.

    If you'd like to give it another try, our Technical Support Team is available 24/7 via mail or live chat and would be happy to assist you with any difficulty you encounter. Please contact us at http://www.trusteer.com/support/submit-ticket

     

    Thanks,

    Ayala,

    Trusteer Technical Support

  • by Lexiepex,

    Lexiepex Lexiepex Feb 23, 2014 3:13 AM in response to Trusteer Support
    Level 6 (10,497 points)
    Mac OS X
    Feb 23, 2014 3:13 AM in response to Trusteer Support

    Please stop this. If you have any advice, post it here, don't lure people to you.

  • by whisperycat,

    whisperycat whisperycat Feb 23, 2014 9:43 AM in response to Trusteer Support
    Level 1 (25 points)
    Feb 23, 2014 9:43 AM in response to Trusteer Support

    Hi Ayala

     

    The wording of your post implies that *when* problems with Trusteer occur, the person afflicted should get in touch with Trusteer tech support. Please can you give some insight into how Trusteer Technical support are able to intervene with someone's Mac such that the problems caused by Trusteer software are mitigated?

     

    Thanks

    Whisperycat

  • by Trusteer Support,

    Trusteer Support Trusteer Support Feb 24, 2014 12:59 AM in response to whisperycat
    Level 1 (10 points)
    Feb 24, 2014 12:59 AM in response to whisperycat

    Hi whisperycat,

    Our Technical Support engineers will be able to investigate the specifics of a case (device, browsers, add-ons, Rapport version, etc.), and based on that will offer troubleshooting advice, following up with the user until the problem is solved. 

    Thanks,

    Ayala

    Trusteer Technical Support

  • by ~Bee,

    ~Bee ~Bee Feb 24, 2014 8:10 AM in response to Trusteer Support
    Level 7 (31,787 points)
    Mac OS X
    Feb 24, 2014 8:10 AM in response to Trusteer Support

    In that list, you should really add "Uninstallation."  That is the only thing that will help a Mac user.

  • by DMCarr,

    DMCarr DMCarr Mar 23, 2014 3:27 AM in response to ~Bee
    Level 1 (0 points)
    Mar 23, 2014 3:27 AM in response to ~Bee

    ~Bee,

     

    I'm inclined to agree.

     

    All of a sudden I received a message when opening Safari about a plugin that was not working. Tried to find the plugin in Finder and couldn't so decided to uninstall. Instant solution.

     

    This software designed to protect information on our computers ends up screwing up our computers - the irony...

     

    I'm sorry Trusteer Support, but I'm afraid that you product needs further work on its stability.

     

    DMC

  • by DMCarr,

    DMCarr DMCarr Mar 23, 2014 3:30 AM in response to linda2009
    Level 1 (0 points)
    Mar 23, 2014 3:30 AM in response to linda2009

    Is Opendns still working for you? Looking for an alternative to Rapport - for obvious reasons...

  • by thomas_r.,

    thomas_r. thomas_r. Mar 23, 2014 3:41 AM in response to DMCarr
    Level 7 (30,924 points)
    Mac OS X
    Mar 23, 2014 3:41 AM in response to DMCarr

    OpenDNS is not remotely equivalent to Rapport. They are two completely different things.

     

    You should not use Rapport. It has a repeated history of causing browser problems, and is of dubious usefulness. If you are looking to protect yourself from malware, see my Mac Malware Guide.

     

    As for OpenDNS, that is simply a domain name server - ie, a server that converts a human-readable address (like www.apple.com) into an IP address that computers can use. There are some advantages and disadvantages to using OpenDNS, but protection from malware is definitely not one of the advantages.

  • by T.Gray,

    T.Gray T.Gray Apr 6, 2014 11:42 AM in response to runnerfun
    Level 1 (0 points)
    Apr 6, 2014 11:42 AM in response to runnerfun

    OMG, if only l had opened Firefox 6 hours ago ( my other browser ) l would not have wasted my Sunday.

     

    l Googled the right question...found this page.........turned off Trusteer.......PROBLEM FIXED. .in seconds !

     

    ............      l too couldn`t find the damned plug-in, in question.

     

    The problem seemed to be sparked by me inadvertantly downloading something called Genio ( erased hours ago )

     

    Disk utility was no help........l nearly reinstalled OSX as a last resort...... so a sneaky Java/ Genio unintended

     

    download caused it ( it was tagged on to some software which was supposed to let me whatch a downloaded film.

     

     

    What a flippin, drag

     

    All`s well now...l hope !     ( Not turning trusteer on again ) Thanks again

  • by ajgiii,

    ajgiii ajgiii May 3, 2014 6:37 AM in response to Trusteer Support
    Level 1 (0 points)
    May 3, 2014 6:37 AM in response to Trusteer Support

    Just finished a chat session w/Trusteer chat.  My question was where the Trusteer application is filed.  It doesn't come up using Searchlight or Clean My Mac.  No Trusteer Installation Log, either.

     

    The chat guy, Yael, though friendly, never could answer that question in 20 minutes of chat.  At least he was patient.   He said, though, that Trusteer isn't a hidden application.  But, he never could answer the question.

     

    Even looking through the installation string in Console didn't show an installation location. 

     

    So, I uninstalled it.  Unfortunate.  It looks like a good application.  Sigh. 

     

    Thanks to everyone for the posts.

  • by Lexiepex,

    Lexiepex Lexiepex May 3, 2014 11:00 AM in response to ajgiii
    Level 6 (10,497 points)
    Mac OS X
    May 3, 2014 11:00 AM in response to ajgiii

    Did you read this thread??? If yes it must be clear that having CleanMyMac is even worse !!

    Uninstall CleanMyMac completely.

  • by Trusteer Support,

    Trusteer Support Trusteer Support May 4, 2014 2:04 AM in response to ajgiii
    Level 1 (10 points)
    May 4, 2014 2:04 AM in response to ajgiii

    Hi ajgiii,

     

    We're sorry you didn't recieve an answer to your question.

     

    If you'd like to provide us your case ID we'll follow up and get back to you with more information.

     

    Thanks,

    Ayala

    Trusteer Technical Support

  • by ajgiii,

    ajgiii ajgiii May 5, 2014 6:58 PM in response to Lexiepex
    Level 1 (0 points)
    May 5, 2014 6:58 PM in response to Lexiepex

    Gee, I thought this thread was about Trusteer. 

     

    I've not had problems w/Clean My Mac for the several years I've owned it.

     

    May I politely refer you to Wheaton's Law.

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