Can't sign in on iTunes store-- error (-9808)
*Hi there!*
*I recently tried purchasing an item on the iTunes store. However, when I signed in, this appeared.*
*"We could not complete your iTunes Store request. An unknown error occurred (-9808)."*
*I have already scouted this website and have used the following suggestions:*
*-Switching to SSL 3.0 and TSL 1.0*
*-Checking to make sure the computer's date and time are correct.*
*-Update iTunes.*
*After doing this, the error still persists.*
*Does anyone have any other suggestions?*
*Also, here is a copy of my Network Connectivity Diagnostics test results, in case it will help.*
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Compaq-Presario FK587AA-ABA SR5605F
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0021A79808CFD258
Current user is not an administrator.
The current local date and time is 2011-03-25 20:27:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: b076677e440e43b1566f29659bd1f874
iPodService 10.2.1.1 is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {E27FE651-4826-42E0-BFFF-C5A3C66D3F16}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Fri Mar 25 20:19:35 2011
Lease Expires: Fri Mar 25 21:19:35 2011
DNS Servers: 192.168.1.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-03-25 20:10:35.
*Thank you very much!*
*I recently tried purchasing an item on the iTunes store. However, when I signed in, this appeared.*
*"We could not complete your iTunes Store request. An unknown error occurred (-9808)."*
*I have already scouted this website and have used the following suggestions:*
*-Switching to SSL 3.0 and TSL 1.0*
*-Checking to make sure the computer's date and time are correct.*
*-Update iTunes.*
*After doing this, the error still persists.*
*Does anyone have any other suggestions?*
*Also, here is a copy of my Network Connectivity Diagnostics test results, in case it will help.*
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Compaq-Presario FK587AA-ABA SR5605F
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0021A79808CFD258
Current user is not an administrator.
The current local date and time is 2011-03-25 20:27:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: b076677e440e43b1566f29659bd1f874
iPodService 10.2.1.1 is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {E27FE651-4826-42E0-BFFF-C5A3C66D3F16}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Fri Mar 25 20:19:35 2011
Lease Expires: Fri Mar 25 21:19:35 2011
DNS Servers: 192.168.1.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-03-25 20:10:35.
*Thank you very much!*
Windows Vista
