6 Replies Latest reply: Mar 27, 2011 3:30 AM by Fugitive
talem Level 1 Level 1 (0 points)
I was wounder if taking out a ram stick and opening the case is considered void of warranty? I recently tried to get my mac fixed at an apple store in San Jose , ca and was denied after 5 days of them holding it becuase " i was missing a stick of ram and some screws" . This coming from the technichian. he also said some wires there split but when looking at the open case , there was none.

macbook pro, Mac OS X (10.6.7)
  • eww Level 9 Level 9 (52,975 points)
    Removing and reinstalling RAM properly doesn't void your warranty. Removing and not reinstalling it, and then failing to reinstall some of the case screws, suggests enough ineptitude and inattention to make anyone wonder what else you might have done or failed to do in there. I don't know whether or not Apple is technically within its rights to deny you warranty coverage on that basis, but I can certainly understand why they'd want to.
  • BGreg Level 6 Level 6 (17,500 points)
    Don't know which MB Pro you have .... looking at the 2010 and mid-2009 MB Pro user guides, there are instructions on how to change the memory, and for those systems, the answer would be no. Of course, if in the course of changing memory you messed something up, Apple would not be responsible for that.
  • franzenkris Level 1 Level 1 (45 points)
    I have installed new ram and a new hard drive before I had my screen go out. I brought it to an Apple store and they fixed it for free. I had the Apple Care plan. I did notice after brining it back home I was missing a screw. Anyway it didn't void the warranty and they had to have known it was a new hard drive, they don't offer 1tb drives for their mbp!
  • talem Level 1 Level 1 (0 points)
    thank you guys. nope havent touched it or messed up ram. i mght call a few apple stores and see what they say after the senario. if tht happens i will call the manager of the store that denied me and then see from there,
  • talem Level 1 Level 1 (0 points)
    yes its the mid 2009 model. 5.5 .
  • Fugitive Level 1 Level 1 (60 points)
    BGreg wrote:
    Don't know which MB Pro you have .... looking at the 2010 and mid-2009 MB Pro user guides, there are instructions on how to change the memory, and for those systems, the answer would be no.


    It would be "no" for any system, regardless of what the user guide says. Apple can't dictate what voids a warranty, much as they probably would like to.

    Steve