We're not staff, but other Mac users here, asking questions and sharing solutions to technical questions,
While we're not able to give you any more help than romad has unearthed for you,
please don't hesitate to come back with any questions about your Mac, OK?
Sometimes, not always, the URL's name after the retail text is also the username@apple.com of the store's e-mail address. I.e. oakridgecentre AT apple.com could possibly be the address for Oak Ridge Centre. While I've e-mailed the store a couple occasions in my area using this address, the e-mail did not bounce, but neither did I get a reply. You may be more lucky.