Previous 1 2 3 Next 77 Replies Latest reply: Mar 27, 2016 10:30 AM by camdizzle8
ale.vivi Level 1 Level 1
Hello, I updated today to a new software 4.2.1 and since then, the ATV is stuck at "Setting date and time", I can press menu and get everything else, but I cannot login to my iTunes account. Any of 2 of them.

I do have some port forwarding internally but has nothing to do with internal->external traffic. I have also disabled it and keeps with the same issue. At "About" I can see "Network Time Skipped (reachable)"

Any idea what could be wrong?

Also, why cant I see the 4.3 update?

Apple TV, iOS 4
  • Chenks Level 5 Level 5
    sounds like the appletv cannot access the internet (backed up by you saying you also can't log into itunes account).
  • Ethan John Level 1 Level 1

    I am having this same problem. The Apple TV is clearly connected to the internet because I can watch previews under the Movies category, but it will not set the date and time, I cannot log in to iTunes to perform the Network Test, and clicking Netflix does nothing at all (it plays the "clicked" noise and the screen remains the same).


    Did you resolve this issue?


    Edit: Moreover, the Apple TV is on the same wireless network that I am using to post this.

  • kevinfromvancouver Level 1 Level 1

    I'm having the exact same problem!  Did you ever get it figured out?




  • Ethan John Level 1 Level 1

    After resetting the Apple TV, resetting my router, double checking my DNS settings, and waiting 30 minutes, I went to sleep. When I woke up the next morning, things seemed to be working. Sorry!

  • jdatherton Level 1 Level 1

    I am also having the same issue...did you ever get yours resolved?

  • kevinfromvancouver Level 1 Level 1

    We think it may be the router .. It's an old Linksys.


    I'll have to do a little more searching around or possible buy a more up to date one. 


    Will Keep in touch!

  • Shiv2020 Level 1 Level 1

    Can you please check your router settings. In my case, I have disabled NTP (Network Time Protocol) in my dd-wrt router to resolve the same problem stated by you.

  • LAmacbookproUser Level 1 Level 1

    I posted this in reply to another query:


    I had the same problem today with a brand new AppleTV - first I changed the time server on my Airport Extreme router, thinking that the Apple time server wasn't accessible. This didn't solve the problem. Then I changed the DNS settings on the router to the default server for my network (I had changed these some time ago....) and that did the trick - rebooted the AppleTV and it synched with the network time very quickly. After that I could sign in to every service. So you can check your DNS settings on your router to be sure that they are set to a reliable Domain Name Server, and change them if need be. Best of luck.

  • Egner64 Level 1 Level 1

    Read all this - however nothing solved my problem.

    Have a Netgear FVX538 and the Apple TV 2 shows me for hours now that the device tries to syn date/time. No success. DHCP turned on. All my devices can connect to a time server over the internet.

    Also setting the date zone manually does not help at all. AppleID and password not accepted.

    Is there a port to be opened?

  • Egner64 Level 1 Level 1

    Forgot to say, that Apple TV 1 works without any problems.

  • sabvalleygirl Level 1 Level 1

    So lucky that you fixed your issue Ethan John. I'm still stuck. Trailers work. No Youtube and no Netflix ( i just get the clicking sound and basically cannot select it). Grrrr. I am also on the same network writing this message as my AppleTV is so it's not the wireless I imagine.


    Any other suggestions out there???? HELP!!

  • GJK392 Level 1 Level 1

    Mine does the same thing after the update, but if i let it alone it seems to update after about 10-15 minutes. Must be a new feature


    Also I have my DNS set to use OpenDNS servers

  • Bill Holbert Level 1 Level 1

    I am also having the same exact issue.  I have a cisco router.  Everything in my house works on 802.11n but my apple tv wont set the time and date.


    Any help is good.


    thanks in advance

  • richardfromwhitehorse Level 1 Level 1

    I have had the same problem. I went into the settings and set the time zone to auto for configuration. This seemed to resolve my problem.

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