Update to 10.6.7 causes printing problems

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Level 1

15 points

Update to 10.6.7 causes printing problems

Did Apple change the printing framework somehow in this recent update? All the computers in our office now cannot print properly to our Riso HC5500 printer. The same problem also with our Ricoh printer, which would suggest that something in the system changed. I've been able to identify one of the fonts as perhaps problematic with 10.6.7 whereas with prior versions, this font was fine. Thoughts? Anyone else experiencing printing issues?

3.0 GHz Intel Core Due iMac, Mac OS X (10.6.7)

Posted on Mar 28, 2011 12:08 AM

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Answer 1

im3ngs Author

Level 1

15 points

Mar 28, 2011 1:17 AM in response to im3ngs

According to this article entitled "OpenType PostScript Fonts Troublesome in 10.6.7", at http://www.tidbits.com/article/12078, it appears that the OSX 10.6.7 introduced problems in the PDF system handling OpenType PostScript Fonts.

The workaround would be to create a PDF (make a PDF service) which is opened in Acrobat and then printed.

This will ultimately require a system fix from Apple.

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Answer 2

im3ngs Author

Level 1

15 points

Mar 28, 2011 1:39 AM in response to im3ngs

Sorry, creating a PDF service doesn't help. You have to save the file and then manually open it in Acrobat to print.

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Answer 3

Apr 1, 2011 1:25 PM in response to im3ngs

Actually, with the documents we found could no longer print in OS X 10.6.7, we found that converting them to PDF didn’t fix the problem either. You’d end up with PDFs that either wouldn’t print or that couldn’t be opened properly in Adobe Reader X. The base cause of the problem seemed to be due to problems in how OS X 10.6.7 dealt with OpenType fonts and certain Type 1 Postscript fonts during printing and PDF creation.

What worked for us with OpenType fonts and MAY also work with Type 1 Postscript fonts is to convert them to TrueType if you have a relatively small number of them present. I posted some suggestions for how to do that in the "main" thread on the problem here http://discussions.apple.com/thread.jspa?messageID=13323072

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Answer 4

Apr 8, 2011 2:28 AM in response to im3ngs

After running Apple's latest update I now have this weird problem with my Canon iPF8000. It will print images but not type. Has anybody else experienced this? I've uninstalled the driver and then downloaded the most recent version from Canon and installed that. Still no joy. Has anybody else experienced this?

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Answer 5

Newkkl

Level 1

22 points

Apr 9, 2011 12:24 PM in response to Simon Blanchard1

I have the opposite problem since updating to 10.6.7 -- I can print text but not images. JPG and PDF do not print correctly - I don't think it has a thing to do with your printer. I went back to Apple downloads and reinstalled the printer drivers, but that did nothing. This is a major interference with my work, so a fix better be coming out darned quick!

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Answer 6

Apr 15, 2011 3:07 AM in response to im3ngs

After update to OSX10.6.7 our Canon IPF 6300 printer no longer prints text neither from pdfs nor from VectorWorks. Drawings/pictures come out ok, but no text. From InDesign text is fine. No problems whatsoever prior to update.
Newest Canon driver downloaded. Tried different settings in the print dialogue, nothing helps. Is a disaster for our business.

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Answer 7

Apr 15, 2011 4:41 AM in response to outdoorstudio

Yes, majorly disruptive. Lets hope Jobs' elves are beavering away at solving the problem. In the meantime, I've gone back to my Snow Leopard disk reinstalled from there and then used the 10.6.6 combo updater. But what a pain in the ***.

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Answer 8

Apr 15, 2011 4:52 AM in response to Simon Blanchard1

It appears the bug has been agreed to: a poster in the Macintouch Reader Reports posts:

'Apple has confirmed the 10.6.7 Font Bug. Whoever here has submitted a bug report with Apple most likely also received this reply from them:

"This is a known issue which is currently being investigated by engineering. This issue has been filed in our bug database under the original Bug ID# 9127802. The original bug number being used to track this duplicate issue can be found in the State column, in this format: Duplicate/OrigBug#."

This does not tell is when it will be fixed though.'

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Answer 9

Apr 15, 2011 5:01 AM in response to im3ngs

I'm having the same issue. At first I thought it was a problem with a printer at a client's office. But when I returned to my office and tried to print the same document from a different Mac to a different printer, I got the same garbled text. I tried converting all fonts to outlines then saving as a PDF. While the PDF's all look correct, the printout has some spots where fonts do not print properly. The problem still appeared even when converted to outlines!

The only suggested workaround is not to use Open Type Postscript fonts. Unfortunately due to client needs, that is not an option for me. Doesn't Apple know there's a lot of designers out here who suddenly find themselves unable to print proofs for clients because the 10.6.7 update broke something??? We need help immediately. Where is Apple on this issue?!

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Answer 10

Apr 15, 2011 6:12 AM in response to Micheal Kelly

On the phone with Apple Support. I'm being told that this is a printer driver issue and that I'll have to get the driver update from the printer manufacturer to fix the issue. Apple is arrogantly passing the blame onto printer manufacturers! Unbelievable!

Apple has succeeded in its goal to become Microsoft!

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Answer 11

Apr 15, 2011 6:20 AM in response to Micheal Kelly

That's very encouraging. Probably not worth holding one's breath until Canon decide to do something about it. I'm not sure they're even aware that Macs exist. Maybe we'll go to our graves as 10.6.6 users...

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Answer 12

Apr 15, 2011 8:52 AM in response to Micheal Kelly

I'm being told that this is a printer driver issue and that I'll have to get the driver update from the printer manufacturer to fix the issue.

Since Apple have admitted to the bug elsewhere it's possible that the person you spoke to is not fully up-to-date; though of course when don't know when a fix is coming or whether it will take the form of another system update or will indeed require an update to drivers - the former seems more likely as making PDFs seems to be the process worst affected.

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Answer 13

Apr 15, 2011 10:46 AM in response to im3ngs

After updating to 10.6.7, two of our Airport-networked HP Laserjets and Canon 3300 are no longer visible and cannot be added by any of the updated iMacs. Downloaded the latest Canon driver - no help. HP claims the updated drivers are included in Snow Leopard. Apple Talk and Bonjour are active.

Any help??

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Answer 14

Apr 20, 2011 10:23 AM in response to Simon Blanchard1

After updating my iMac Late 2010 i7 to 10.6.7 I had the font problem (fonts are strechted vertically, looks like arabic...) with MyriadPro when printing from Filemaker 9 to my GCC postscript printer. First printout only some letters are corrupted, the second printout is even worse. PDF creation crashes AcrobatPro 9.4.3

This font problem had occured once in 10.6.6 but after running the disk utilty fixing the permissions everythin was ok.

Now, in addition, Indesign CS3 is not printing at all to the Konica-Minolta magicolor 7450 color postscript printer. Result is an error reply from the printer. The same file prints perfectly when printed from my Macbook Air with Leopard on it.

Trying to go back to 10.6.6 with time machine resulted in a grey startup screen with endless circles of the startup carousel bars ( or what that thing is called). Now I am back to 10.6.7 printing all my stuff from the Macbook Air.

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Answer 15

mtbshela

Level 1

8 points

Apr 22, 2011 7:35 AM in response to im3ngs

I'm having the same problems generating pdf's in account edge and word 2011. Acrobat Pro 9.3.4 and Reader crash every time I try to open a generated pdf, but they seem ok in preview. No pc's can open the pdf's however. I rely heavily on pdf generation with my business, and this quite disruptive...

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