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Iphone 4 Home button not working after upgrade to OS 4.3.1

I've just upgrade my iphone 4 to OS 4.3.1 and I'm having issues with home button not working. Need to hit it several times before I can close an app or wake the iphone. Any one having this issue?

Iphone 4, iOS 4, MacBook Pro

Posted on Mar 28, 2011 11:17 AM

Reply
263 replies

Jun 6, 2011 6:23 PM in response to Anacoreta Cenobita

Same problem. Intermittent software bug. After hard reboot, works fine for a short while. Then freezes up and only way to get back to the home screen is to reboot. Have tried an complete software reinstall twice now. Wish Apple would own up to these software bugs and offer some constructive advice! I guess headed to the Apple Store, sure is inconvenient for a piece of equipment this expensive!

Jun 7, 2011 3:20 AM in response to georgewilb

I had the same issue and thought it was a software bug since the 4.3.1 upgrade. After speaking with Apple tech support, I found out that I had 2 weeks left on my original warranty. Rather than pay $30 for an advance replacement, I bought AppleCare for $69 which gave me advance replacement and extended my warranty for another year.


After installing my backup on to my replacement iPhone, the home button problem is gone. I guess it was a hardware issue after all.


I back to being happy with my iPhone!


After watching the WWDC keynote speeches yesterday, I really looking forward to iOS 5 for my iPhone and iPad.


Cheers.

Bud

Jun 8, 2011 3:33 AM in response to budjames1

Brought mine to the genius bar and was praying that the button failed with the guys, I put it on the counter and after explaining the problem he pressed the home button and it failed, he had to keep pressing it about 5 tines before it responded. He looked at mr and said " your getting a new phone today" 10 min. Later I was out of the store with a new phone and haven't had any problems with it.

Jun 9, 2011 11:29 AM in response to Anacoreta Cenobita

I posted on the 2nd June I had this problem through all the firmware updates on my second iPhone 4 which was swapped for a totally different fault back in July last year. I lived with the internittent home button for nearly a year but finally got fed up with it and booked an appointment at the genius bar manchester. I now have a brand new replacement and I can categorically say this phone does not have the home button problem :-D

Jul 2, 2011 8:00 AM in response to Anacoreta Cenobita

Same problem here. The problem has been VERY PRONOUNCED (Read: Happens often and requires 5-10 presses of the Home Key for it to respond) after I upgraded to iOS 4.3.3 (8J2). I keep manually killing apps and turning off and on my iPhone to no avail.


If Apple's answer to this is to "restore" then Apple must have missed Steve Job's vision. This is BAD user experience. Steve is all about the user experience.


Restoring the iphone is not a fix. It is a band aid to an increasingly frustrating user experience on the iphone.

Jul 2, 2011 9:45 AM in response to binary0

Well, I finally gave up after resets, restores and setting up as a new phone. I went to the genius bar, explained the problem, the genius ran it through a diagnostic test and swapped out my phone saying the button was defective. No problems with the new one for three wonderful days. My phone was actually past it's warranty but they swapped it anyway. Still seems strange that it happened after the update, but all is well with the new phone

Jul 3, 2011 12:26 PM in response to Anacoreta Cenobita

I started having this problem about three weeks ago. It's not constant, but comes and goes. I can't figure out what the common action is that stops my home button from working. I have done complete restores and that doesn't fix anything. I'm hoping it's a software issue that can be fixed with an update since my nearest Apple Store is nearly 100 miles away. I find it odd that Apple has made no mention in this forum.

Iphone 4 Home button not working after upgrade to OS 4.3.1

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