Iphone 4 Home button not working after upgrade to OS 4.3.1

Question

Iphone 4 Home button not working after upgrade to OS 4.3.1

I've just upgrade my iphone 4 to OS 4.3.1 and I'm having issues with home button not working. Need to hit it several times before I can close an app or wake the iphone. Any one having this issue?

Iphone 4, iOS 4, MacBook Pro

Posted on Mar 28, 2011 11:17 AM

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Answer 1

JeffDxxx

Level 1

0 points

Mar 28, 2011 12:30 PM in response to Anacoreta Cenobita

Yes, I'm having the same problem here. It is really annoying. It works in about half the times you press the button. I really don't know what to do about it.

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Answer 2

paulcb

Level 6

19,245 points

Mar 28, 2011 12:36 PM in response to Anacoreta Cenobita

Try cleaning under the home button with compressed air or a vacuum.

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Answer 3

Sebinio

Level 1

0 points

Mar 29, 2011 12:14 AM in response to Anacoreta Cenobita

Sorry no answer to the problem but can confirm I have the same problem

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Answer 4

Mar 30, 2011 7:58 AM in response to Anacoreta Cenobita

It seems that settings of mail accounts have something to do with it. I've delete my gmail account and am now using Microsoft Exchange. It seems better, yet not perfect. The issue is definitely due to OS 4.3.1

Apple answer is - no answer. It is a shame that the quality of their products, in terms of design and concept, is not match by a care for customers. It is not normal that I, as a customer, have to spend hours reading Apple Discussions forum to try to understand what the problem is. A little more respect for a customer that spend big $$$ buying their products wouldn't hurt.

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Answer 5

syncpak

Level 1

0 points

Mar 30, 2011 9:42 AM in response to Anacoreta Cenobita

I upgraded to 4.3.1 and have the same trouble with the home button. Sometimes it works most times it doesn't. I need to press the power button then sometimes it works after.

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Answer 6

sn4p2k

Level 4

1,228 points

Mar 30, 2011 9:51 AM in response to Anacoreta Cenobita

Take your phone into apple store and get it replaced then.

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Answer 7

Solesz

Level 1

0 points

Mar 30, 2011 2:05 PM in response to sn4p2k

I have same problem. I have a new iphone so this is a software error not hardware...

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Answer 8

Ellingaa

Level 1

0 points

Mar 31, 2011 2:42 AM in response to Solesz

Same problem here...

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Answer 9

Mar 31, 2011 3:30 PM in response to Anacoreta Cenobita

Same here, great QA Apple. Do ya'll eat your own dog food or what?

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Answer 10

Apr 2, 2011 3:59 PM in response to Anacoreta Cenobita

I am having the same issue. I have noticed that if the home button is held for 3-4 seconds it will close an app. Still there is a serious bug going on. Anyone know how to downgrade the OS?

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Answer 11

Apr 3, 2011 6:09 AM in response to Ellingaa

Same here... It was working fine until updateD

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Answer 12

Apr 5, 2011 3:04 AM in response to JohnnyaNi

Same here. It's so annoying! Called the Apple Customer Support, no help and problem unknown. I tried to downgrade to 4.3 but an error appeared, even if i followed the tasks shown in tutorials on the web.

Any opinions how to fix the problem?

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Answer 13

Apr 5, 2011 3:10 AM in response to vater.staat

hmm.. do you guys have also installed the app "emoticons" which adds a new option to the keyboard options (emoji symbols)?

even if you uninstall the app, the emoticons remain. for me this is a hint that the app changes deeper preferences within iOS.

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Answer 14

tullm

Level 1

0 points

Apr 5, 2011 3:26 AM in response to Anacoreta Cenobita

Hi,

had the homebutton problem with my wife´s phone under 4.2.1. Went to the genius bar and got it replaced. But the point is that the technican said that this is a known softwareproblem an it is not solved in the 4.3.1.. He just said that this problem can come back on the replacement phone. He didn´t even testet the homebutton on the old phone.

regards

tullm

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Answer 15

Apr 5, 2011 5:22 PM in response to Solesz

I'm having the same problem. Started after I upgraded to 4.3.1. I knew I should have just kept it at 4.3 where it worked fine!

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