Cannot access iTunes Store from Apple TV

Question

Level 1

5 points

Cannot access iTunes Store from Apple TV

I updated the Apple TV OS several weeks ago, and have not been able to connect to my iTunes store since. I use this infrequently.

I know my Apple ID (my email address) and password are correct, but keep getting "Unable to Sign In" messages.

Does anyone else have this issue, and can provide help on this?

Thanks

HP, Windows XP Pro

Posted on Mar 28, 2011 4:51 PM

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Answer 1

Mar 28, 2011 5:01 PM in response to johncdtv

Welcome to the Apple Community.

Have you tried restarting your router and Apple TV.

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Answer 2

johncdtv Author

Level 1

5 points

Mar 30, 2011 12:48 PM in response to Winston Churchill

Winston,
Thank you, resetting Apple TV did the trick.

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Answer 3

Chenks

Level 5

7,435 points

Mar 30, 2011 12:53 PM in response to johncdtv

johncdtv wrote:
Winston,
Thank you, resetting Apple TV did the trick.

this is not directed at you personally, but it still amazes me how many people will turn to a support forum without even trying the most basic of things first !

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Answer 4

WD_Bunn

Level 1

0 points

Mar 31, 2011 8:36 AM in response to Chenks

Understand the question.. Trust me I do, the difference I think is for me I am paid to be Technical as my wife and neighbors are not! I get a bottle of crown from my neibors for helping them out. I love people who are not technical and most who are not don't want to be.

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Answer 5

Mar 31, 2011 10:41 AM in response to Chenks

"this is not directed at you personally, but it still amazes me how many people will turn to a support forum without even trying the most basic of things first !"

Cause most of the people are nice here... and it's easy.

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Answer 6

djedefre

Level 1

5 points

Feb 16, 2012 2:39 PM in response to johncdtv

It's a straightforward port-forwarding issue.

You need to forward ports to the internal ip address of your apple tv as follows:

TCP 123

TCP 3689

UDP 5353

TCP 80

TCP 4343

TCP 53

This may also solve other problems you may have with homesharing...

🙂

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Answer 7

Jun 30, 2013 5:56 PM in response to Winston Churchill

I have this problem and thought about restarting, but it seems that I will lose the 3 hours of time it took to download the program. Then if it happens again during all this waiting time I could have the problem all over again. Why do I have to keep doing this to keep the iTunes Store connection when Netflix connects easily.

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