Level 1

30 points

App to upgrade on Mac App Store with email that is not mine

Hello to everyone,

I have an update of a free app on Mac App Store called "Itsy". However, i never install that app through Mac App Store or by other means! When i try to install it through Mac App Store i can't do it and Mac App Store ask me for the password of the following email " **@**.de"! This email it is not mine and i don't know how i get it! I buy my new MacBook Pro last week on an Apple Store! Anyone can tell me how i solve it? Or i should make a fresh install?

<Edited by Host>

MacBook Pro, Mac OS X (10.6.7), i7 2.7 GHz, 500 GB 5400 rpm

Posted on Mar 29, 2011 7:09 PM

37 replies

Brassen

Level 1

0 points

Mar 31, 2011 7:37 AM in response to fmiguel

I also do not have it.
My account is a free one, i do not have a credit card linked to it, I do not have any cracked apps, zero.

fmiguel Author

Level 1

30 points

Mar 31, 2011 7:39 AM in response to Brassen

I also do not have any credit card associated with my account!

moebis

Level 1

5 points

Mar 31, 2011 8:26 AM in response to fmiguel

Well I was able to verify through someone that the exact same problem you guys are having with that exact same email address was in fact a hacked app store program. He removed everything one by one, each time reloading the App Store to see until the update went away. He went through like 10 apps before he removed Angry Birds and Asphalt 6 when the update number finally went away.

Brassen

Level 1

0 points

Mar 31, 2011 9:08 AM in response to moebis

Do you mean removing app from the Applications folder, emptying the trash and re-download it from the store?
Need to restart the computer each time?
Thanks

moebis

Level 1

5 points

Mar 31, 2011 9:42 AM in response to Brassen

No you just have to remove with something like AppZapper (to get rid of all the plist's and such). After each complete wipe of an App, reopen AppStore to see if the updates went away. When you remove the offending warez, it will no longer show the update. You don't have to reboot each time.

Brassen

Level 1

0 points

Mar 31, 2011 10:16 AM in response to moebis

moebis, I do not have any warez, cracked apps or similar. I only have free mac apps and only about 10...

moebis

Level 1

5 points

Mar 31, 2011 11:31 AM in response to Brassen

I gave you the best fix I know how, you might have a different issue. Maybe a friend or a family member installed an app you're unaware of. Are you getting that email address "xxx@xxx" when you try to update the itsy app? Does it ask for someone else's login credentials? If so, and it's the same email address everyone else is having issues with, then you do indeed have a warez app on your computer, I can guarantee that.

<edited by host>

fmiguel Author

Level 1

30 points

Mar 31, 2011 11:31 AM in response to moebis

I solve that issue making a fresh install. I agree with moebis that could be some cracked app, but i don't know what app should be! I removed one by one using AppDelete and the update for the email "xxx@xxx" don't disappear!

<edited by host>

batatas

Level 1

0 points

Mar 31, 2011 6:20 PM in response to fmiguel

getting the same issue, is there a resolution

Shibster

Level 1

0 points

Mar 31, 2011 6:44 PM in response to batatas

I just deleted Angry Birds and re-installed from the App Store and it stop asking for me to login again....

fmiguel Author

Level 1

30 points

Apr 1, 2011 3:32 AM in response to Shibster

In my opinion Apple could solve this type of problem if Mac App Store keep the information associated to a certain account in the cloud. If some one use a cracked app it is a problem of that person and Mac App Store shouldn't look for those type of apps. For example, and as i can see, the information of the purchases associated to each account is in the cloud. Why i say that? Because i make a fresh install and Mac App Store give me the purchases that i made with my Apple ID despite i don't have them installed in my mac! So, why updates don't function the same way?

Brassen

Level 1

0 points

Apr 1, 2011 10:35 AM in response to fmiguel

I've deleted all Mac apps and still this Itsy update request remains. This is going to be a rainy weekend so I'll reinstall my system, start fresh again...
Thanks for the help.

fmiguel Author

Level 1

30 points

Apr 1, 2011 10:55 AM in response to Brassen

Brassen, like i said previously, the only way that i found to solve my problem was making a fresh install. I also deleted all apps using AppDelete and don't see my problem solved. So, fresh install on it!

Apr 28, 2011 9:32 AM in response to fmiguel

Ok guys: I had the same problem here, probably with the same @something.de mail account that everybody here experienced.

Now the good news: as many of you noticed, this "Itsy" thing comes up after the installation of an App (i.e.: one day you discover that you have to upgrade Itsy, and you neither knew what Itsy was... then you discover that your AppleID is not yours...). So you just have to uninstall this app to solve the problem.

The bad news is that... only cracked apps do this! Believe me: I use my MacBook for work and I never wanted cracked apps on it. BUT a friend of mine (and I really mean a friend of mine) tried a couple of them and they gave him that problem: they are Hoyle Casino and Chopper 2. Of course those apps can be found in AppStore: that could be the AppleID problem that many of us found on their AppStore.

Just legal things here: I don't own any cracked app in my MacBook, nor I hold any repository of warez.

Apr 28, 2011 1:04 PM in response to fmiguel

Thanks Hileotech.

Chopper 2 seems to have been the culprit on my machine. F.Y.I.

Removed it and no more Itsy update and xxx@xxx.de account .

Message was edited by: darrennie

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App to upgrade on Mac App Store with email that is not mine