4 Replies Latest reply: Apr 26, 2011 12:40 PM by tckingsley
hos21 Level 1 Level 1
i am trying to watch movie trailers on the apple website http://trailers.apple.com and i keep getting a pop-up window telling me that i need to download and install quicktime to view the trailers. i have the latest version of quicktime 7.6.9 (1680.9) upgraded to quicktime pro installed on my computer already. i have never had this problem before it is something new.

Heinz 57 variety, Windows 7
  • Jacumba Level 4 Level 4
    hos21, something that will cause that is QT Add-ons. I'll use IE8-Internet Explorer 8 browser as an example. If you go to the Tools menu-Manage Add-ons. There should be:
    iTunesDetector Class Apple Inc.
    QuickTime Object Apple Inc.
    QuickTimeCheck Class Apple Inc.
    If they are showing as being disabled it will produce the message your getting to download and install QT. By right clicking on them you can choose to enable. Which should then let the computer play the trailers.
  • JYOFord Level 1 Level 1

    Been there ... Done that ...


    they are not even listed in the addons, not even as avaliable.


    you can load quicktime itself without iTunes, and it still does not show. even tried configuring the Quick time preferences Bigger caceh kiosk mode etc, No joy

  • toddfromarlington Level 1 Level 1

    I have had the same problem for months!  Quicktime will NOT play in Safari or Firefox.  It's driving me crazy.  It seems I've tried everything but perhaps not.  I just got my macbook pro in October.  It used to work fine but now it will not work when using any browsers!  Help!!!

  • tckingsley Level 1 Level 1

    For what it's worth - I had Firefox 3.5.5 and QuickTime 7.5.5 installed and I could watch the trailers on the Apple site. I updated both to Firefox 4.0 and QuickTime 7.6.9 and the videos would no longer load. The site itself responded fine, I could watch the trailers with IE 8 and QuickTime movies I had on my computer played properly. I loaded a backup of my system with the old settings and everything works again. So either there's a problem with Firefox 4.0 or QuickTime 7.6.9 or the two together with my specific configuration. I have a hard time believing that the problem is unique to my system.