11 Replies Latest reply: Mar 31, 2011 3:37 PM by brendan002
iKmoxstar Level 1 Level 1 (0 points)
Does anyone know what happens when your iphone get stolen. Wil Apple replace it because I was in a very unfortunate event where my iphone was stolen from me.

iPhone 4, Windows 7
  • Michael Black Level 6 Level 6 (17,890 points)
    Apple does not offer insurance on devices. You would have to look to your own insurance (home owners policy or renters policy may cover it, perhaps?). Maybe even credit card if you just purchased it recently (mine offers something along those lines - 90 or 120 days coverage against theft or accidental loss).

    Make sure you change any account passwords (email, web sites, that sort of thing). Also, did you report it stolen to the police? Often insurance companies will require a police report.

    Message was edited by: Michael Black
  • cyclone34 Level 1 Level 1 (0 points)
    I'm sorry to hear this. The only possibility to get the phone back is to make a police report although it is unlikely you would get it back. Otherwise, Apple will not give you a replacement.
  • iKmoxstar Level 1 Level 1 (0 points)
    I reported the stolen phone to the police and turned off service to the phone
  • iKmoxstar Level 1 Level 1 (0 points)
    I just called apple and they didnt want to here about my stolen iPhone
  • Michael Black Level 6 Level 6 (17,890 points)
    I do not know Apple's policy on this, but did you ask them about the out-of-warranty replacement option? If you have the original receipt and the police report, I wonder if they might allow you to buy a refurb for the out-of-warranty price? I don't know, but you could ask.

    Otherwise, I'm not surprised they were not helpful - they are not an insurance company and are in no way responsible for lost or stolen equipment.
  • iKmoxstar Level 1 Level 1 (0 points)
    thanks but apple said there was no way of getting a discount or anything on those lines
  • EBSkater Level 2 Level 2 (490 points)
    iKmoxstar wrote:
    I just called apple and they didnt want to here about my stolen iPhone

    Why would they? It's not their responsibility.
  • Rudegar Level 7 Level 7 (21,450 points)
    If Apple did This All criminals would buy iphones give Them Away or sell Them and get replacements from apple
  • tonefox Level 6 Level 6 (8,780 points)
    iKmoxstar wrote:
    I just called apple and they didnt want to here about my stolen iPhone

    If your car is stolen, Ford or whoever is not concerned. Seems reasonable?
  • Dr_AL Level 3 Level 3 (670 points)
    The out of warranty replacement requires that you trade in a damaged iPhone for a replacement refurbished iPhone. If you have no iPhone to give them in return then you are not eligible. There are also some other requirements but you need to have a damaged iPhone to give them.

    At this point all you can do is to check with any existing insurance plans you have to see if it is covered under them. But there are no discounts from Apple for lost or stolen iPhones.
  • brendan002 Level 3 Level 3 (550 points)
    Sorry if this is harsh, but what on earth did you expect the answer to your original question to be. Your phone got stolen so Apple would give you a replacement 'free' one? Sorry it doesn't work that way!