4 Replies Latest reply: Apr 9, 2011 1:52 AM by Chris CA
waltbros Level 1 Level 1 (0 points)
I forgot my iTunes password so, when trying to "sign in" I clicked on the "Forgot Password" button. A window opened with 2 choices. One choice was to have a link sent to my eamil address and the other choice was to reset it by answering my secret question.

I chose to have a link sent to my email address and clicked on the "Next" button. A new window opened showing my email address and stating that a link has been sent to that address.

I checked my email and there was no email from iTunes. I waited an hour or so and checked again. Still nothing. So I went thru the process again. Still no emails from iTunes.

Is there anyone out there that can help me?

Walt

Windows 7
  • Henk Winterboer Level 1 Level 1 (20 points)
    Have you checked your Spam box?
  • waltbros Level 1 Level 1 (0 points)
    Henk Winterboer wrote:
    Have you checked your Spam box?


    Yes, I have checked my spam box. I have also sent an email to iTunes support and they inturn sent me an acknowedgement email that came thru with flying colors so I know the email account works.

    Walt

    P.S. I also got an email from this forum telling me you replied to this thread so my email is working

    Message was edited by: waltbros
  • Liquidirony Level 1 Level 1 (0 points)
    I am having the EXACT SAME ISSUE. The apple id still exists. I can not remember the password for it. I tried the same course to have the link emailed to me, but no matter how many times I try it the email is never received. Yes I have checked the spam folder. The email is never sent. I also tried the other option, but the first question is to verify my birthday and it tells me it's wrong... I'm pretty sure I remember my birthday and am entering it in correctly, but it still says it's incorrect. HELP!!!! I NEED this password to update several apps AND use the money I have saved on that account that I entered with iTunes gift cards. SOMEONE HELP!
  • Chris CA Level 9 Level 9 (78,005 points)
    One choice was to have a link sent to my eamil address and the other choice was to reset it by answering my secret question.

    So answer the secret question...