8 Replies Latest reply: Mar 31, 2011 11:26 AM by NetworkAdapter
NetworkAdapter Level 1 Level 1
I had a user call in with email phone issues (stuck in dfu mode) and I was walking him through setting up his email. He messed something in the config, so I asked him to just delete the email account and start over. Long story short...he said he didn't see the delete button (he has an Ip4)

so I looked at my phone to make sure I was giving him correct path and noticed I don't have the delete button either (I have an IP3gs) ...I have my co worker look at his phone and his is there.

anybody have this issue??? How does the delete button just disappear? (to delete email accounts)

In addition, the caller I was speaking with had the button there yesterday.

iPhone OS 3.1.3
Solved by wjosten on Mar 31, 2011 9:30 AM Solved
Try going to Settings>Mail, Contacts, Calendars>Your Account...turn off ActiveSync...this may take a few minutes, but wait for it to turn off. Once off, see if you can delete the account now.
Reply by wjosten on Mar 31, 2011 10:03 AM Helpful
Was this account setup using a profile? Settings>General>Profiles...if so, you'll have to first delete the profile before you can delete the account.
Reply by wjosten on Mar 31, 2011 10:24 AM Helpful
Other than suggesting restore your phone, I'm out of ideas...sorry.

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