Previous 1 2 3 Next 38 Replies Latest reply: Jun 27, 2011 8:19 AM by Douglas Parks Go to original post
  • jackfoust Level 1 (0 points)
    Skimming through the forums it seems like there are a lot of bugs with this 10.6.7 update, is that normal? I've only had this iMac about a month, which makes it even more frustrating because I've wanted a Mac for years and then I finally get one and have this nightmare of a frustration!!
  • Allan Eckert Level 9 (50,699 points)
    It is normal in the same sense that you find sick people in the emergency room.

    These discussion are the emergency room for OS X so you see problems.

    Personally I would not let that scare you off.


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    tiger

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  • jackfoust Level 1 (0 points)
    Not scared off, just frustrated using this dumb usb mouse that I have to keep stealing from the mac mini in the conference room.

    I've gone so far as a reinstall and then applied 10.6.7 combo. I bought this refurb, would the hardware test on the apps disc give me any indication as to whether I am having the same issue as the others here with 10.6.7, or I just randomly have a bad bluetooth board?
  • Allan Eckert Level 9 (50,699 points)
    No way any one here can tell what the results of running the hardware test will tell you from this distance. I suggest that running AHT might be a good starting place to find the solution to your problem.

    Also if you just bought a refurb and suspect of have a bluetooth problem, I would think taking it back to Apple ASAP so that they are aware of your problem would be a good thing to do.


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    Allan
    tiger

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    Message was edited by: Allan Eckert
  • jackfoust Level 1 (0 points)
    Hardware test came back ok.
  • Allan Eckert Level 9 (50,699 points)
    I would still take it back to Apple so that they are aware of the problem.


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    tiger

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  • jackfoust Level 1 (0 points)
    I just ran the system profiler off the install disc and it came back no bluetooth information. Looking to be a hardware issue =(
  • enactivist Level 1 (0 points)
    I had the same issue - upgrade to 10.6.7 and then lost Bluetooth on mouse and keyboard
    I tried:
    Delete com.apple.bluetooth.plist
    Repair permissions
    Reboot into single user mode
    run fsck -f
    Set up all bluetooth devices as new devices

    Seems to be working OK so far after 2 days and restarts.
  • jackfoust Level 1 (0 points)
    Spoke with Apple Customer Support, we both figured it was hardware and I need to take it to an AASP. Weird thing is though, yesterday before I left work I unplugged and today I magically have bluetooth! This is beyond bizarre.
  • Douglas Parks Level 1 (40 points)

    Well the weirdness continues on this for me. However yesterday the Bluetooth setup assistant stayed open even after discovering both the trackpad and keyboard. I just minimized it, however after a time the system completely humg causing me to have to hold down on the power button to restart. Weird thing is that after that restart eveything is now working!  Very strange. I almost hate to repair permissions for fear of the problem returning.

     

    It is also worth noting that this is only happening on my mini and not my two MBP machines.

  • jackfoust Level 1 (0 points)

    I have a date with the Apple Store tomorrow.  I hope it acts up as crazy as it is now then!  I'm beginning to think it is some kind of short, as I have a new sympton today where when the bluetooth goes out the fan speed goes to 4k RPM!!

  • Douglas Parks Level 1 (40 points)

    Good luck!  Appears my issue is now back.  Wish it would either break completely or work as advertised.  No issues on either of my MBP devices, only the mini.

  • jackfoust Level 1 (0 points)

    New bluetooth board seems to have resolved my issues.  Everyone else still having problems?

  • AfricaJack Level 1 (0 points)

    It's happening to both of my iMac's with the 10.6.7 upgrades. Isn't there a bug report or fix yet? Is this happening all over the world? HELP Apple NOW!

  • johnfigtree Level 1 (0 points)

    My sister's iMac had this problem. She updated to 10.6.6 or 10.6.7. She cannot remember exactly but her Apple Wireless keyboard and Apple wireless mouse were rendered useless as Bluetooth was no longer available. A bizarre and inexcusable situation Apple.

     

     

    She resorted to an old Microsoft keyboard in the meantime.

     

     

    Later, these actions seemed to have solved the problem for her at least.

     

     

    1. Back up iMac to External Hard Drive.

    2. Clean install with OS X 10.5.4 using discs that came with iMac plus an erase of the iMac hard drive.

    3. Update OS X 10.5.4 to OS X 10.5.8 using combo update.

    4. Perform two software updates to catch other OS X relevant files needed for OS X 10.5.8 (Security updates mainly).

    5. Perform Apple Wireless Keyboard Update 2.0

    6. Reset the SMC/PMU

    7. Reset the PRAM

    8. Boot to Safe Mode

    9. Fix Permissions

    10. Restart

    11. Switch Bluetooth on in System Preferences

    12. Paired the Apple Wireless Keyboard

    13. Restart

    14. Paired the Apple Wireless Mouse

    15. Restart

    16. Installed and updated iLife 9

    17. Restored backup up of documents, music and pictures.

    18. Boot to Safe Mode

    19. Fix Permissions once more for good measure

    20. Restart

    21. Cup of tea.

     

     

    Essentially, we rolled her iMac back to OS X 10.5.8. That was the last time her iMac ran consistently and smoothly. Drastic action yes, but she needs that iMac for her studies.

     

     

    MacFixit has a good rundown on maintenance routines here:

     

     

    http://reviews.cnet.com/8301-13727_7-20005830-263.html

     

     

    Apple needs to get its act together with this issue.

     

     

    Regards

     

     

    John